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SHEVON J.
Customer Reviews for Pro Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prohardware was great! The uhaul app was unusable, but the store took care of me with my after hour return.
JAMES CHRISTOPHE G.All of the employees were knowledgeable, helpful and kind, from pickup to drop-off. Definitely coming to this location again.
ANGELA JEAN V.Considering the last minute change from 20ft truck to 26 ft truck, you were so accommodating. Besides the leak we had while traveling to Texas, but we were in contact with you the whole time which made us feel more at ease. Thank you Pro Hardware Uhaul in Belleville MI
BERNARDINE ROSIT S.Very friendly
PAMELA JO G.Wipers needed to be replaced for winter usage. Worked fine in tge rain but not when ice built up from snow. And washer fluid did not have antifreeze so it also needed to be updated for winter requirements.
Rosemary S.You can tell the location that I'm coming, or tell me that I can't get a truck before business hours if they'd the case.
ALAN THOMAS T.Don't give one price and yet charge another. I was never told about the. Safe mode charge. It was very hard to pick up truck 45 minutes.
Terrie K.Two tires bad so had to go another location y have fixed then noticed no liceyplate and wiring bad
RICHARD EDWIN P.Only downside is that it is a small area for returning equipment, especially a truck with an auto trailer attached.
James F.I was charged almost 20 dollars more than the quoted price, they didn't tell me they would be closed by my drop off time, and the vehicle exterior was dirty.
RAMONE GILBERT W.No need to improve you did a excellent job
DARLENE SUE J.Have the tank full. Then have customers refil to full. I got it on a quarter tank, knew I wouldn't make it to my destination on that so I gased up before I left. Probably put $ 15 to 20 bucks more than I needed to. Other than that great experience renting from pro hardware.
JACQUELYN JENELL H.The person who helped me was great he explained everything to me very clearly and well spoken, and he was very pleasant
BETTY LYNN R.no gas .put 1/2 tank only paid for 1/4
STEPHEN LANCE C.Good experience here.
JEFFREY B.The van felt like it hadn't been serviced in a long time. It was loud and rickety and the engine didn't feel like it wanted to shift. The location itself was spectacular, though.
David E.The brakes in the truck were squeaky.
Jessica O.The equipment was clean, but not well maintained. The truck would not start right away, it took 2 tries to start it. This continued throughout the day, but the employee who gave my dad the truck should have given him a different truck when he saw that the truck wouldn't start right away. Late at night my dad stopped to get gas and the truck wouldn't start at all. He tried many times to get it started and it wouldn't start. I submitted a roadside assistance request for him. While he was waiting he tried again and this time it finally started, so he drove back to Pro Hardware. He should not have been in that situation, the truck was known to have a faulty starter (or whatever the issue is) right from the start, so he should have been given a truck without any issues.
TIMOTHY JOSEPH K.Efficient pick up service but the vehicle was not clean interior or exterior. I was advised I did not need to return it clean since I had purchased the insurance. The reason should have been because it was dirty at pickup.
T Renea B.Excellent service friendly knowledgeable
RAYMOND ROBERT C.The service was excellent. The guy we worked with was super friendly.
Nigel B.Shorter wait time in line.
Charles P.Everything was great!
ROBERT EUGENE D.I rented a 10 footer and it smelled and the interior was dirty! This was the first time I've had this experience with them so I would recommend them but the truck today wasn't up to par!
ANGELA DENISE G.Everything was exceptional at the Belleville Uhaul. Definitely will be doing my business there again. Thank you for your services
MICHELE R.I have rented from this location three times now and the experience is always great! The gentleman who helps me is always so friendly and the transaction is easy-no fuss!
Tracy B.suck a dick!
JOHNTAE MARKYESE T.Can't think of 1 thing in and out with ease fast and friendly service thank you
KEITH JUSTIN H.Nothing , very good experience Very helpful and friendly!
Douglas S.Came to this location because the truck I wanted was out of stock at another uhaul. This location told me I could only return the truck to this location so I had to double my miles when I was taking the truck 50+ miles. Very confusing that some locations let you drop off anywhere and others do not.
NATHANIEL ALEXAN F.Truck seemed to be having transmission issues. The mobile pick up experience is truly too long.
Ethel F.Everything went great. Truck was clean, checkin/out was easy, and i didn't have any issues.
nicholas D.Always very good customer service
Veronica H.Make sure the key to the vehicle is in the pickup box when I go to pick up a vehicle.
Joshua G.Great customer service. Will definitely use their services again.
LAVON DEANN O.My full order wasn't completed as requested. I did everything asked and my furniture pads were not in the truck nor was the dolly yet I was charged. Moving is stressful and this was added stress I didn't need. The cost was refunded (3-5)days but wasting my time on my move day to ask for it and scramble to compensate made my U-Haul experience horrible
Tyricia W.Perfect location and great staff
Christopher Y.