Customer did not leave a comment.
ouissem g
Customer Reviews for Produits D Amenagement Palomino
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took 50 min to pick up the trac
Iurie Dall onm time and very helpfull tks
michel lperfect 5x8 trailer!
Stephane Call in good standing and he even advised me that my break light was not working on my truck
michel lAll was good
Jean-Tristan HJ'ai essayé de faire le plein d'essence dans la voiture, il n'y avait pas de place et elle était pleine, cependant, ils m'ont facturé 37 CAD pour l'essence. C’est la pire établissement.
Meyar ABonjour, J’ai essayé de retourner le camion avec l’application 1h avant l’heure qui était prévu mais ça pas fonctionné donc j’ai du quitter, j’ai appelé le service à clientèle pour fermer la location vers 19h45. J’ai reçu la facture avec des frais des frais 25 $ en plus stipulant que j’avais ramené le camion plus tard
Cheick TPerfect
CLAUDE GThis was a family business and was very helpful, pleasure doing business with them, a plus for UHaul
Kenneth FI was suppose to get the truck Thursday 6 o’clock and couldn’t get the one time password to get the truck key! This result to me getting the truck 3 days after and misss a day of work! Was suppose to have a discount for the lost of tume discount didn’t get applied on my bill. Im really mad 😡
Adrien Nthe boy said 89 cent peer km and charged 1.40 and charge me fuel and 260$ for 4 hour rentel we call this stealing
ALEXANDRE LMaybe the problem isn't this location in particular but the whole rental process was painful. When I got called by U-haul to change the pickup location, I was not made aware at first that the location would be closed and that I would have to use my phone. When I tried to do the rental process on my phone, it said that I needed to meet in person at the counter, but the location was... closed! Had to spend way too much time on the phone to fix the situation.
Maxime LClose to home. However it was our first rental ant the personnel wasn’t really helpful in telling us the process.
Anne-Marie BThe only thing I did not like, was the fuel level. I am used to pickup vehicules with a full tank, and return it with a full tank. When I picked it up, was at ¼. A bit difficult to match level for return. I probably put more in that I burned to be on the safe side.
Jocelyn HUn seul point négatif est que le camion était en miles.
christian Bthe store opened up almost 45 min later than it was supposed to, therefore i received my truck late. i on the other hand had to pay my guys waiting for me starting at 10 o'clock. really wasn't impressed by customer service.
patricia kYou charged me for fuel while I left with exactly exactly the same quantity: 43 miles to E There was not enough fuel when I pick it up to my opinion Also, you charged me 2 days, while I only took it for less than 24 hours Then, you could not provide a truck close to my location, so I pay lot’s of more miles for the truck, plus my milage to get there with my car Very disatisfied And I refused you agreement and someone was supposed to call me within 48hours but you charged me the whole without calling Not happy No more U Haul for me Thank you very much
Andre BLe monsieur qui s'est occupé de moi à la prise en charge et au retour a été d'une gentille exemplaire. Très patient et sympathique, il m'a aidé alors que j'avais de la difficulté à reculer le trailer. Un vrai plaisir de faire affaire avec quelqu'un de souriant comme lui!
Denis LDon’t change his location 24 hrs before his move !!
RAYNALD FThe trailer i rented had been damaged by prior rental folks and it had not been fixed upon my arrival They had to fix it temporarily or tell me i had no rental available that day. They did do a temporary fix and assured me i would not be responsable for any of its prior damage which they noted onto the contract otherwise all was good
Louis BGood service. Starting with a full tank would be great.
PASCAL VBest carhauler
ERICK FNothing
Michel Pexpliquer la facon dont vous facturez vos clients
RICHARD VWhen we make a reservation, have the website work properly. It let me make a reservation of a truck when a week later (less than 24h before the reservation date.) I receive a message to tell me that everything in my reservation was changed.
Remi fDid not drop off trailer in Quebec and I was over charged $524.52
Manuel GI had reserved a 20 foot cube truck. When I arrived to pick it up they did not have it as the customer who did have it had not returned it on time. They offered me a 15 foot truck but I knew it would be too small and would have to make an extra trip to finish my move. Therefore more kilometers and more cost to me. They were totally inflexible about the situation and made no effort to reduce the charges knowing that they didn't deliver what was ordered. I had no choice but to take it as i was working with a deadline. Poor customer relations and satisfaction.
Paul FThe employee was very helpful with the proper connections / mounting of the trailer to my truck and he made sure everything was operational before allowing me to leave.
Thomas WI was charged $25 for gas although I had just put in $20 myself and the gas needle was exactly where it was before I took the vehicle.
Michel GConnaître votre produit. Lenteur du service Oui une journée Non l'autre Tu le laisse ou tu va Non tu peux pas le laisser faut tu le ramener,
stephane pGreat drop-off location, space, speedy, friendly
remy pProfessionnel
Pierre FSvp communiquer en français . Merci! Je ne suis pas anglophone et tout les courriel et factures sont en anglais.
marco lOn confirme sur mon courriel cet endroit, mais ils n'ont rien, après 45 minutes au tél.,pour savoir où prendre la remorque, on m'apprend que c'est à Farnham,??,plus dutout sur ma route. Ai du prendre plus petit et & le but de la location ne répondait pas à mes besoins. Très Très déçu !!! & le prix plus élevé pour plus petit ???
irene frien de plus le service est hyper adéquat
Roger HI had reserved a trolley with the truck, but when I picked up the truck, none was available. A notice in advance would of been appreciated since we were counting on it to help with the move. I'd suggest that if you can't guarantee the equipment to be available, it should be said at the beginning
TANYA LMake the uhaul app works properly to use the 24/7 pickup plan.
claude h