I was having the worst day ever. I was moving into my first apartment and the uhaul I originally reserved was not available. This is the only location that committed to having a truck for me and came through on there word. Would definitely recommend booking with them for any uhaul needs.Narcisa M.
Customer Reviews for Professional Systems Engineering LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is too congested with vehicles, it's hard key room to maneuver. I didn't even realize it was a u-haul drop off until I saw a trailer. The lot is full of cars, look like it's a junkyard. I used the after hours drop off, the online service wasn't working. Per rep at the 1-800 number told me to drop off and call back in the morning, which I did .JAMESLEE E.
Customer did not leave a comment.DEBRA S.
My rental was scheduled for 4pm at a 24/7 location. I arrived just before 5 and no one was there. I had to wait for the attendant to return several hours later to get the trailer. When I asked about the $50 guaranteed rental refund noted on my contract, I was asked what time I arrived as if my arrival time had any bearing on the hours of operation at a business that is advertised as being open 24 hours a day, 7 days a week. When I reminded him of his posted hours he then replied â€œI'll have to read over that information and get back to youâ€. Big surpriseâ€¦I haven't heard back. It was dark by the time we were able to get the equipment so inspecting it for damage was almost impossible. There was no exterior lighting so my wife and I used our cell phone lights to help the attendant connect the equipment. We wanted to cancel and walk away, but were trapped by it being a Sunday and no other locations open in the area. To top it all off there was trash in the trailer when we picked it up. I would NOT recommend this location to anyone ever. Not even as a last resort.Cynthia F.