The staff were horrible! 0/10 would not recommend!!!!!!! The customer service and overall experience was just terrible. I had the worst time getting access to the truck. I was almost rushed to bring it the truck back after it was given to me after my reservation time. I did not receive a refund until I constantly called customer service for 4 days. The truck was in “dispatch” status for 3 days. This particular location does not know how to handle business professionally and I would not recommend this location to anyone not even a damn dog if it could drive! HORRIBLE!!!!!!!
Shundria B
Gayardo Import
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35218
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Customer Reviews
- 2.0 Average Customer Rating
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The building did not resemble the picture on the U-Haul website at all and there was no sign with the facility name. We arrived a few minutes early and would not have found it had two U-Haul trucks not been parked in a strip mall parking lot across the street. There was no one at the facility to print out the contract and they were unable to get a copy sent to my phone. The gas in the tank did not match the contract which I was unable to see until I finished this move. In addition, this location was eight miles farther away from our desired pick-up location. As a result, I exceeded the milage allowance by 5 miles and was charge for those miles. This last-minute change (day before picking up) was a terrible experience (but not the first time it has happened to me)
Fredrick RScary location with trash and razor blades all over the ground. The individual that checked out the vehicle to us was under the influence.
JOHN HThe location was convenient, it didn’t take long because I received courteous and prompt service during the pick up and return.
ROSIE LThere was an issue with returning Drucker back because the facility was closed with no drop box.
TAMIKA S