I didn't like it due to being rushed after we paid for 6 hours an was rushed to bring it back at 430 we ask for 6 hour cause he rented out to someone after we had already booked it an then wen I took it back he wasn't there an wouldn't answer his phone
Alicia g
Gayardo Import
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Birmingham, AL 35218
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Customer Reviews
- 4.0 Average Customer Rating
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It was kind of sketchy of where the place that we got it from because the guy kept circling our vehicle and just kept being weird about it
Mckinley WI picked up the truck and nobody seemed to know what was going on. When I’m handed the keys, the truck was filthy, smelled like cigarettes, empty cigarette pack, bottles, paper plate. I had to go to the doctor after I drove 8 hrs in the truck because I’m allergic to cigarette smoke.
Susan CThe staff were horrible! 0/10 would not recommend!!!!!!! The customer service and overall experience was just terrible. I had the worst time getting access to the truck. I was almost rushed to bring it the truck back after it was given to me after my reservation time. I did not receive a refund until I constantly called customer service for 4 days. The truck was in “dispatch” status for 3 days. This particular location does not know how to handle business professionally and I would not recommend this location to anyone not even a damn dog if it could drive! HORRIBLE!!!!!!!
Shundria BThe building did not resemble the picture on the U-Haul website at all and there was no sign with the facility name. We arrived a few minutes early and would not have found it had two U-Haul trucks not been parked in a strip mall parking lot across the street. There was no one at the facility to print out the contract and they were unable to get a copy sent to my phone. The gas in the tank did not match the contract which I was unable to see until I finished this move. In addition, this location was eight miles farther away from our desired pick-up location. As a result, I exceeded the milage allowance by 5 miles and was charge for those miles. This last-minute change (day before picking up) was a terrible experience (but not the first time it has happened to me)
Fredrick R