Customer Reviews for Protector Storage
(U-Haul Neighborhood Dealer)

17 reviews

6187 Lake Ave   Elyria, OH 44035

(440) 316-0289

Location Hours

  • Mon: 9:30 am - 3 pm
  • Tue: Closed
  • Wed: 9:30 am - 3 pm
  • Thur: Closed
  • Fri: 9:30 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(440) 316-0289

6187 Lake Ave
Elyria, OH 44035

Services at this Location:

Location Hours

  • Mon: 9:30 am - 3 pm
  • Tue: Closed
  • Wed: 9:30 am - 3 pm
  • Thur: Closed
  • Fri: 9:30 am - 3 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Nothing

Brian S. 
Rating:
4.0

When I reserved the truck I opted to pick it up at 8:30. Drove an hour and a half and no one was there and the app said come back at 10. The receptionist was amazing and apologized and said she never got the message or she could have had it set up. Not too happy I woke up and drove walk that way to have to wait.

BRIAN G. 
Rating:
5.0

With my experience at this location absolutely nothing needs to be changed or improved customer satisfaction which is well above average it was accident the lady there went out her way to make sure I had that rental truck for that day as the online services was giving me the runaround I appreciate everything she did the truck I rented also with clean and well-maintained I took a trip from Ohio to Michigan and back with no issues with the truck thank you very much to the people at protector storage....(I loved that keychain also)....

KEVIN D. 
Rating:
5.0

The return process was much easier than Pick Up. Taking photos was a little timeous but, I understand the process.

Brittany H. 
Rating:
4.0

Customer did not leave a comment.

Maurice L. 
Rating:
3.0

The location and attendant were fine. U Haul however was NOT. The online check in did not work. I spent two hours trying to call to get a code for the padlock. You (U Haul) then called and screamed at the storage attendant as if she was wrong. She was so sweet and did her best but did not have a key or code. It took 2 hours to get the code for the padlock and multiple phone calls. Then none of the equipment I reserved was inside the truck. I would never use your services again if it's possible.

Jill C. 
Rating:
4.0

The young lady was very helpful when we went to drop off the truck. The manager was not available due to a family emergency. The young lady did an excellent job helping me with the final walk around and getting everything completed.

rick R. 
Rating:
4.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Diana was very knowledgeable and so pleasant! This was the easiest experience I've ever had with a rental!

Melissa K. 
Rating:
5.0

Customer did not leave a comment.

Delores R. 
Rating:
5.0

Customer did not leave a comment.

miya J. 
Rating:
3.0

Customer did not leave a comment.

CARL H. 
Rating:
3.0

Customer did not leave a comment.

Edward T. 
Rating:
4.0

Great fast service Jin was awesome.....

cordell J. 
Rating:
4.0

This was a new drop off location so there was just an office. The person whom took the truck back had no experience so he had to call someone to explain how to check it back in. I'm sure after a few check ins and rentals he will catch on.

William D. 
Rating:
4.0

The gentleman that helped us was very kind courteous and very delightful to talk with unfortunately I feel that your company should have given him training not just throwing him into it he worked so hard trying to figure out how to do everything he did and he did an excellent job

Connie C. 
No reviews have been submitted for this location.

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