Customer Reviews for Provi-Soir
(U-Haul Neighborhood Dealer)

Rating:

3.0

Hi We had challenges to pick up the truck, even if we had taken the option to pick up with only our cell, we got there 15min earlier to take the time, on the app we had to call assistance. They told us that we were to early and to start back at the time of the reservation. We did so, when we came back it was the same situation. We call back and then they told us to go inside the corner store, because we had selected a corner store to pick up the truck. So inside the gentlemen told us we had to process with him in order to get the key. So why are you saying that we can pick up the equipment only with our cell? It's not trough! If we had known we would had gone in the corner store at the beginning. The truck was OK, but the air conditioner wasn't working, close were left in the truck. Honestly it wasn't a good experience. We don't think we will do business with UHaul again

Rating:

5.0

Amazing experience, simple and quick. I would only recommend having a chart/graph/poster available to the location that provides answers to frequently asked questions. I asked the clerk many questions and he was very knowledgeable and answered all my questions, but an information graph would have been helpful.

Rating:

5.0

Une version française.

Rating:

2.0

ACwas not working and counter personn was rude

Rating:

4.0

Everything okk

Rating:

5.0

The Rental Pickup location is ok, no problem. The automated invoice is a complete nightmare. Wrong free. Wrong taxes Talk 2 times with line support. I’m still waiting for a call to fix this invoice.

Rating:

1.0

The guy take 25 min to confirm my reservation, he doesn't know the system in the iPad. The truck was be little bit hard, mechanically required one inspection. And to finish i take 25 cad charged to i don't know.

Rating:

2.0

Le service U haul est dan un dépanneur et c’est très mal annoncé, ça m’a pris du temps à trouver l’endroit. Le camion était vieux et j’ai des doutes quant à la maintenance. (Freins, direction?) Ce n’était pas clair du tout quant aux paiement des KM. Je croyais qu’on payait le km qu’on faisait à la caisse lors du retour de l’équipement. Le monsieur m’a dit d’aller mettre de l’essence mais j’ai fait seulement 6 km donc lors du retour j’ai demandé à payer un montant pour les km, il m’avait dit environ 1$ du km. On m’a dit que c’était impossible et il m’a dit que ça me coûterait 60$. Je n’ai pas aimé mon expérience du tout et j’y retournerai pas.

Rating:

5.0

The fellow who helped us behind the desk was absolutely fantastic.