I tried calling the 800 number about my return, couldn't ge a person on the phone. So I googled this location near our destination and dropped offâ€¦very smooth!JAMES J.
Customer Reviews for Pumpkin Hill Marketplace
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James S.
Customer did not leave a comment.Michelle S.
They had no idea of my reservation. Transaction was completed we me talking to someone over the phone not in person. Truck body was not clean. Cab smelled of cigarettes. My worse ever experience with a U-Haul rental.John C.
Customer did not leave a comment.rudolf S.
Customer did not leave a comment.Daniel Z.
Customer did not leave a comment.JOSEPH JR G.
Customer did not leave a comment.Allegra S.
Customer did not leave a comment.Corey R.
Customer did not leave a comment.Kurt H.
Customer did not leave a comment.Patrice F.
The whole process was sketchy cause you don't fill out any paperwork or sign anything.Jennifer C.
Lock box unavailable. Was unable to locate. Personnel were not too helpfulJORDEN S.
Code to the key box was not given. I was lucky the attendant was at the store. Drop off location did not answer the phone.Amos C.
Customer did not leave a comment.Todd W.
I returned the truck to the location earlier tha scheduled. The person said everything was fine and my receipt would emailed. The next day still no email. Next two days in getting texts to return the truck, and card was charged 3 different times.Eric I.
I had the rental scheduled for Saturday and received a phone call from U-Haul on friday stating that the location I had selected didn't have the size I required so they offered a different location and set up the time for me telling me I could pick up as early as 7AM. When I got there at 7:15 for my 7:30 pick up appointment the man behind the counter could not speak English. Around 7:45 a younger man showed up to check me out and get me my rental and informed me that they did not offer pick ups until after 9AM. Then he offered me a discounted deal if I were to drop off to the same location instead of what I had selected, I agreed only if he was going to be there or someone I would be able to understand and he reassured me that he would be there to accept the return later in the day. When I returned at 3PM he was not there, the original man that did not speak any English was there but left once he saw me and the other man behind the counter also did not speak English. Eventually I made my way to the package store next door to see if anyone could translate for me and the guy working there checked me out. The whole process was completely unprofessional and frustrating. I had people waiting to help me move furniture due to the schedule that U-Haul set for me. I would suggest not having pick up or drop off locations where customers can't understand the workers at all.Stephanie A.
Customer did not leave a comment.Dustin R.
Its great.miguel C.
I wasn't sure if the guy in the store got the key or if I was suppose to do an online drop off. It wasn't clear at this location.Eric I.
Everything about this experience was great.Mike M.
There was a handcart and blanket that was zip tied into the truck wasting space. If you broke the zip ties you were charged an additional $10 for the blanket and $7 for the handcart. Also, uhaul should make accommodations to have a truck brought closer and the size the customer request.Danielle L.
Customer did not leave a comment.Justin G.
Staff was very nice and I was able to drop off the truck quickly and be on my way with a receipt.Micheal P.
Keep clean vans and make sure each van is properly checked over and is safe to be taken out! Don't lie to a customer just to get them to use your vehicles and out of your hair. At drop off, again no one went over the vehicle with us to make sure we left it in better conditions we received it. Kind of confusing as to where we exactly do drop off, it was a convenient store.Jessica G.
Customer did not leave a comment.Elizabeth W.
The pick up was supposed to be in New London. We had to drive 20 miles to pick it up from a different location. They did not provide me with a contract. I didn't sign any thing and they did not ask for my drivers license. The truck was dirty. No moving supplies available. I have not received a receipt, though my credit card was charged.Nicole C.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.Gary P.
Individual did not understand return process. Had to do it via email.brandon G.
Took a long time at pick up location. 10' truck with less than 2k and both doors don't close right. Could not go over 60 mph it was all over the road, swaying. Rough riding truck poor suspension. Expensive trip almost $500.for 232 mile ride with 2 rooms of furniture and boxes.Donna W.
It was a drop off locationMonica H.
Customer did not leave a comment.Gilson C.
Customer did not leave a comment.ROY B.
Although setting up the reservation was easy, someone called the day before we were to pick up the truck at a remote site over 10 miles away from the original. It was too later for us to cancel so we proceeded to pick up the truck. The first truck was missing a gas cap. Glad I caught it so I would not be held responsible for it. They did reduce the truck cost I I would return it to them but, of course this cost us additional fuel to and from. When I returned the truck they couldn't find me in the system. So overal, not UHaul's finest hour.LARRY J.
I never received a dollie and charged for insurance when I said I did not want it.deborah F.
Very little if anything.Keith S.
The person who checked in the truck had to call someone for instructions on what he had to do. After several minutes, he manage to inspect the truck and produce a receipt. The location is a convenience store that does rentals, on the side.Gary B.
Customer did not leave a comment.Maurice S.
Customer did not leave a comment.Jessica B.
Associate spoke limited english and rather then ensure he understood me, just indicated for me to park the trailer over with the others. Did not conduct an inspection of the equipment, did not give any sort of receipt, did not check into the system.Ned S.
Staff didn't know even had trailer on site but it worked out and they were very very polite!Alicia F.
My son collected the Uhaul but commented that that staff were not very friendly or helpful. The Uhaul had not been swept and so we had to take care of cleaning it out before we could start listening adding and there were someone's old clothes in the cabMelanie B.
Customer did not leave a comment.MICHEAL H.
To begin, I reserved the 10' truck for a 12 hour window from 7am-7pm. When I arrived at the pick-up location a hand-written sign on the door stated they wouldn't be opening until 8am. According the the Uhaul scheduling office the business owner had not changed his hours with Uhaul either. The business did not open until 8:13am and I was not able to leave with the Uhaul until 8:44am. The woman that assisted me at the location was un-trained in the Uhaul system, not knowing how to access systems and necessary functions of setting up a reservation. The Uhaul was dirty, with sand and debris in the back storage area as well as dirt, debris and trash in the cabin. I told her I was not taking the Uhaul with garbage in it and she rolled her eyes, took 2 water bottles out from under the driver's seat and said "you're all set now". I returned the Uhaul early, and again the agent assisting me in my return was un-trained and again had to call the store owner to get all the information. He then proceeded to charge my credit card without informing me and what I was being charged for, or what the amount was going to be. When reviewing the receipt I noticed that I had been charged for mileage that I did not put on the truck. Out-Mileage stated on my receipt was 37 miles less than what it actually was when I took the truck so when returning the truck I was charged for those 37 miles and the 23 miles I had put on the truck. I showed him my receipt from my pick-up earlier in the day and he reviewed it and still refused to issue me a refund. He told me to come back when the owner was present. This experience was by far the worst truck rental, equipment rental, any rental experience I've ever had. This location doesn't maintain their equipment, they are in-educated the Uhaul systems, and they use the truck for personal use and then force un-knowing customers to pay for the mileage they put on the vehicle.DARREL Y.
Customer did not leave a comment.Jessie P.
service was speedy and worrisome free. there is not really too much to improve on, because everything was excellent.PAMELA H.
Great service. The extended hours and willingness of the manager to accommodate customers is a real plus.Carl H.
ehh, ok but not the first selection. too far awaySUSAN M.
Customer did not leave a comment.OLIVER G.
Customer did not leave a comment.Elizabeth M.
Customer did not leave a comment.Ryan C.
Very unprofessional, & a uhaul worker wasn't even working when I dropped off the uhaul, Waited over an hour to pay for the uhaul and could not understand the worker at the establishment as his English is not that great.SHANA D.
The agent was very helpful and contacted us before our pickup time. It was a pleasure to rent from this location.Margaret V.
Customer did not leave a comment.MATTHEW N.
I am a repeat customer..The inside cab had wrappers and a woman's bra sitting on the floor.Jeannette W.
The drop off was very difficult to determine. I returned the truck on the same day I rented it and couldn't have had a more night and day experience. Not sure if it is because it is a convenience store or what but the staff had no idea what to do when I got there. The person called someone else and finally took the truck. I still don't feel comfortable that the truck was actually returned to the correct place. From now on I will drop or rent a truck from the Groton Uhaul instead.FERNANDO M.
Customer did not leave a comment.Cory D.
This location let me pick up my rental early. The clerk was friendly and helpful with getting started and the truck was clean and well maintained. The rental location is one is at a convenience store and it appears only one clerk can process the rental. He was present for my rental so there wasn't any issues but I could see it being a problem for some.David O.
Only 1 person at the location (convenience store) but they did not know how to receive the Truck. They called someone who told them just take the keys. I was not given a reciept for the return of the truck and nobody checked to see if I returned the truck with the same amount of gas that was in the truck when I picked it up. The following day I had an extra charge on my credit card for gas. The Truck was returned with the same amount of gas. Therefore I feel like someone stole from me.JAMES J.
Cab was a pigsty - box and ramp were muddy.MARK M.
The store clerk did not know how to do the hook up. Had to phone for help and paperwork. The return had the same problem. Clerk did not know how to in hook. Worst I've ever experienced.Henry B.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.JEFFREY C.
Customer did not leave a comment.SUBASH S.
I had a problem reaching this location as the number given me was wrong. When I called the Rochester store I was placed on hold for approximately 20 minuts. When I finally got a real person she was rude and the most horrible person I ever spoke with in customer service. She screamed at me and eventually hung up on me. She should be fired and should not be allowed to speak with customers. She screamed at me and threatened me with "grand theft auto" The truck needs to be taken out of service as there was no suspension left and the ride was very uncomfortable. I won't be using U-Haul again!!!ROBERT P.
Convenience store. The person behind the counter was not very informative (apparently was not the UHaul person.). Eventually instructed my just to leave the keys. Didnt get any sort of receipt or acknowledgement that I had dropped it off. Felt "wrong" to just give him the keys and leave. FWIW, a younger employee at the same location was very friendly and helpful, and made up greatly for the main contact. (I would still recommend it as a drop off location, as it is .25 miles from my house).GERALD J.
Customer did not leave a comment.Rosemary B.
Nothing, it was really great!Anthony F.
Have someone available to check the equipment and sign off when it has been returned. Maybe an area on the rental form to show proof that it has been returnedROBERT P.
There were heavy rains during the move. We found evidence of water leakage towards the front of the cargo area. A few boxes got damp, but we have not found any resulting damage. At the receiving end, the agent acknowledged the truck problems. This truck should be pulled and checked for the problems described.THOMAS A.
Rental trailer leaked along the floor while driving in rain. Not the fault of the location. Otherwise a good experience.DAVID P.
Customer did not leave a comment.KARLA P.
Customer did not leave a comment.LYNN W.
Excellent customer service. Overall had a great experience.jeniffer D.
Customer did not leave a comment.William H.
Customer did not leave a comment.Debra J.
Customer did not leave a comment.LINDA S.
The parking lot was very busy and a bit tight maneuvering a 20' truck and full car carrier. It would be fine if I rented a smaller combination.TIMOTHY M.
1. They could not find the key to the truck when I was renting it, so they ended up providing me with a local rental truck, that truck wasn't that bad though. 2. From the time I arrived, I had to wait for almost 30 minutes until the manager arrived to process the paperwork. Then it took another 60 minutes to complete simple transaction, do multiple searches for lost keys, get me a replacement truck truck and some rental items, so I could be on my way. 3. Then after leaving in the local rental truck, fueling it up and heading home to begin packing. I started to pack the truck and then I received a call 20 minutes later, telling me they had found the key to the original truck and that they wanted to swap truck out. I had already begun packing the truck, I had to unload what I had packed and then return the truck. 4. All trucks were clean and the staff was friendly, they just need to be a bit more organized. I did call the U-Haul Customer Service though to inform them of the ordeal.RICHARD W.
Customer did not leave a comment.HAROLD P.
Customer did not leave a comment.ROBERT W.
No heat the guy didn't care and just yelled at me for bring it back but when you only have so much time to get your things out you don't think to go all the way back to where you picked it upKimberly A.
Heat, cabin lights and cargo lights did not work and the mileage (off by 1.4 miles) and fuel levels (off by 1/8th of a tank) were different than stated on the contract.MIKE P.
Good, friendly service.Ronald F.
Excellent hours!Brian M.
Customer did not leave a comment.ARTHUR L.
Customer did not leave a comment.PAYNE S.
Customer did not leave a comment.DEAN B.
Very simple and friendly check in.David P.
I Have some major issues with UHAUL regarding this rental. Pickup location was moved BY UHAUL further away from my move point at the 11th hour. This added 91 miles to my route. I deserve and expect a refund for any miles over the allotted miles. DANGER: This truck shook uncontrollably at 55-60 MPH and was very dangerous. I was able to complete my mission at the cost of several hours travel time. DANGER: The front bumper was held in place by a piece of RUSTY COAT HANGER WIRE!!! This had obviously been in place for weeks or months and not a recent fix it from what was obvious collision damage. DANGER: This truck is unsafe to be on the road!!!! This report will be forwarded to the commissioner of Motor Vehicles in CT.Wayne O.
Every time I'm in need for a u-haul rental I go to pumpkin hill market excellent service thank youELLEN M M.
Customer did not leave a comment.Luis T.
Customer did not leave a comment.William L.
Customer did not leave a comment.ROSS G.
Customer did not leave a comment.Dean B.
The truck was only filled with an 1/8 of a tank of gas upon arrival, then the employee made it to a 1/4 tank of gas. This was the first time myself or anyone I know got a U-Haul, that didn't have a full tank of gas upon first using the truck. The cargo bay of the truck was dirty and had mud all in it, which was shocking since the truck only had 500 total miles on it. The furniture pads were not folded and thrown into a ball in the back. I will never use another U-Haul from this location again.Alexander K.
Customer did not leave a comment.CYNTHIA H.