Customer Reviews for Pure Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Pure Mart

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

MYRON S. on

Rating:

Clean the truck properly

Evelyn B. on

Rating:

Customer did not leave a comment.

Beverly A. on

Rating:

Customer did not leave a comment.

Monte C. on

Rating:

This location is desperate for customers and over charged me for the truck without my permission or knowledge. I tried to explain to the owner that i did not understand that I only had one day to do a one way and he didn't care he just wanted the fees to go on his books. He also waited until I left to charge me for another extra day due to the fact that he put it all on a promissory note because of the dispute. I am not going back to this location and I will not recommend him to anyone!

James F. on

Rating:

More training on how to use your system the The woman I dealt with did not know what the hell she was doing too busy on her personal phone

Matthais E. on

Rating:

I reserved online but then when I got to the place it took two employees almost 2hrs to figure out how to use the computer to complete the transaction. Thats 2hrs of time that I didn't have to wait.

bernina B. on

Rating:

When we rented the u haul it had a quarter of tank of gas. It was on the long white line two lines away from being full. An he had us fill the truck almost up. I told him it wasn't on the little white line near the full mark. So my mom and me want be going to that location again. I have used u haul service before and had excellent experience not with this location. We be using other u haul service in the near future. Thank you.

Gabriel P. on

Rating:

The guy that owned Pure Mart in Kinston stopped multiple times during my transaction to help other people. He even physically left the store one time. I rent Uhauls regularly for business purposes and this is the longest checkout process that I have ever experienced. When I mentioned his area manager he told me to go ahead and call because they never call him back anyway and he didn’t care. I returned the rental early and will find some other way to move the vehicle that I was going to move. I don’t want that guy to ever get a penny of my business again. Still love uhaul! Won’t be returning to the Pure Mart in Kinston NC

Samantha G. on

Rating:

Although, the place I picked the truck up was absolutely amazing Uhaul in general was HORRIBLE!! Still waiting to hear back from a supervisor!! I paid well over what I was quoted I was given the run around when I picked up the truck then received a call stating I was late returning the truck and it just keeps going on I WANT TO SPEAK TO A MANAGER/SUPERVISOR

Joe B. on

Rating:

Customer did not leave a comment.

Gordon K. on

Rating:

Customer did not leave a comment.

gerald E. on

Rating:

still have not received initial contract that was supposed to be emailed to me

David K. on

Rating:

Customer did not leave a comment.

MICHAEL L. on

Rating:

Customer did not leave a comment.

MICHAEL L. on

Rating:

Customer did not leave a comment.

TOMMY L. on

Rating:

Customer did not leave a comment.

deborah P. on

Rating:

I apparently arrived to return truck at a shift change. It took quite a long time for them to check the truck, gas meter and odometer in order for me to leave. Could have been done in half the time.

Kimberly S. on

Rating:

The cab smelled heavily of cigarette smoke.

Kathleen M. on

Rating:

Customer did not leave a comment.

nathan B. on

Rating:

Customer did not leave a comment.

tokima W. on

Rating:

I was told one thing and when i returned the truck it was something different very dissatisfied

Shenetta B. on

Rating:

Customer did not leave a comment.

jo L. on

Rating:

Customer did not leave a comment.

Katie L. on

Rating:

Customer did not leave a comment.

FRANCIS T. on

Rating:

This place had a cargo trailer for us, because no one was at the place we had our reservation, we waited there for an hour and decided we had to try somewhere else. Really dissapointed!!!

John B. on

Rating:

Customer did not leave a comment.

Michael M. on

Rating:

All was well.

JOE B. on

Rating:

Customer did not leave a comment.

burt F. on

Rating:

Was excellent service overall

carolyn B. on

Rating:

"Guaranteed" furniture moving pads were not available, contrary to written contract. Manager instructed my only options were to drive the 26' truck around to other Uhaul sites in town to find enough moving pads. Sat in office for 1 hour with no resolution or concern. Ridiculous.

Robert A. on

Rating:

Nothing

HEATHER H. on

Rating:

Easy drop off and friendly staff.