Customer Reviews for Q&R Investments
(U-Haul Neighborhood Dealer)

423 reviews

7100 San Bernardo #312   Laredo, TX 78045

(956) 724-6649

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 11 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/26/2022: Closed
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(956) 724-6649

7100 San Bernardo #312
Laredo, TX 78045

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 11 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/26/2022: Closed
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Not much great people great service

Melcio V. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Very welcoming, efficient and friendly interactions. Vehicle worked properly and served its purpose. The passenger seat was sticky and there we're some things in the passenger door pocket that needed to be removed. Obviously I was worried that you would think we left the truck messy. But otherwise, perfect!

JUDITH M. 
Rating:
5.0

Customer did not leave a comment.

RICARDO O. 
Rating:
5.0

Great service!

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

Fernando O. 
Rating:
1.0

This was the third U-Haul location that we were transferred too. When I tried to explain our situation over the phone to a U-Haul rep named Desiree (who we later found out was actually in Corpus Christi working a Laredo location) not only was she not helpful, she said she could not/would not escalate our issue to a manager. When I asked her for some identifying information she said she "doesn't have to give that". She was the classic example of an employee having no oversight, and no investment in her role. THIS was THE WORST RENTAL TRANSACTION OF ANY KIND I HAVE EVER HAD. Please reach out to me for more details. I WILL BE ON SOCIAL MEDIA TO TELL MY STORY SINCE THE UHAUL CS REP EVENTUALLY HUNG UP ON ME. Mark at (214) 415-9454

Mark V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

None at this time.

RICHARD V. 
Rating:
1.0

Have a phone that actually works, instructions on how to even find the office and be available during normal working hours. We arrived and there was no where to drop off equipment, we saw 1 uhaul sign and a person passing by had to explain where to find the office. The lady drove up and just told us to circle around the block and drop it by the dumpster. She didn't even bother to get off her car to verify equipment. Simply said “are you sure? I wasn't expecting anyone today” then went in the building.

Christian A. 
Rating:
2.0

Customer did not leave a comment.

LON H. 
Rating:
3.0

Customer did not leave a comment.

JOHN S. 
Rating:
1.0

Customer did not leave a comment.

OLGA M. 
Rating:
4.0

Very helpful in off loading the auto transport. Grateful for the extra help.

Carolbeth L. 
Rating:
1.0

The people there only said that park the equipment and return the keys, they dont even go out to check that everything was correct. They dont check the reservation and only Make an invoice of More than $4000 because the paperwork was not done correctly

GERARDO G. 
Rating:
5.0

Great service at this location! This office goes out of its way to help the customer.

Francisco S. 
Rating:
5.0

The lady was nice and helpful

Jonathan L. 
Rating:
2.0

No one at the site of delivery.. were in work hours and stayed there for about 15 minutes to turn the key in but no one never answered the phone nor the door, I just turned the key in on the box on a saturday when I was supposed to turn the truck in on a sunday and got called on tuesday being asked if I was thinking of turning in the truck. Really un professional.. need better management on both locations.

JAVIER A. 
Rating:
5.0

It's pretty awesome that I have an awesome U-Haul Rep that will go above and beyond to help me anytime I need. Thank you for your amazing work!

Pedro B. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!

PEDRO B. 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!

PEDRO B. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!

Pedro JR B. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!

WEE M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!

Wee M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even if this location doesn't have the equipment I need, I can count on Sylvia to help me find what I need, even if it's not with her. So this is a special thank you for each and every time you have helped me move!

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

I will definitely use this uhaul dealer again!

Wee M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

Wee M. 
Rating:
5.0

Customer did not leave a comment.

wee M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

Wee M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

Wee M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

WEE M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

WEE M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

WEE M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

WEE M. 
Rating:
5.0

My name is Eduardo Martinez, I am the owner of Wee-Move Moving Company. I am so appreciative of UHaul Q&R Investment's help throughout my entire career that it is important U-Haul Corporate is aware of the amazing UHaul Dealer that you have in Laredo, Texas. Without a doubt, Sylvia Soria has helped me with countless reservations. Even though she may not always have the truck I need in stock, she always goes above and beyond to make sure I get what I need. So this is a special thank you for each and every time you have helped me move!

WEE M. 
Rating:
5.0

This is the best UHaul in Laredo!

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

Customer did not leave a comment.

Wee M. 
Rating:
5.0

If it were up to me, this is the only location I'd rent my U-Hauls from.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Thank you so much for everything!

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Great service!! Thank You Sylvia!

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

I really appreciate your help! :)

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Thank you for all your help!!

WEE M. 
Rating:
5.0

The best UHaul in Laredo, TX!! Even if this location doesn't have the moving truck she is always helpful in finding one in the same city. Thank you Sylvia!

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

This is an awesome UHaul!

WEE M. 
Rating:
5.0

Customer did not leave a comment.

WEE M. 
Rating:
5.0

I always love working with Sylvia from UHaul Q&R! Best service!

WEE M. 
Rating:
5.0

Customer did not leave a comment.

Emanuel M. 
Rating:
1.0

I rented the truck using the online application this included choosing a pick up time. Sylvia the woman at the facility called 6 times the day before and sent a text message and an email stating if we did not call back she would cancel our reservation. We work night shift and are day sleepers which is why we did the reservation online. When I woke to the messages I called and Sylvia was irate that we took long to call back and she had a salon appointment at 1pm on the day of pick up so we had to be there be noon! Which we were fine with since that was the time we reserved the truck for. We showed up to the facility at 11:45 After coming from out of town and the office was not even open. We called And Sylvia arrived at 12:10. This was after the 1/2 dozen calls She made to us to make sure we were on time. and The facility was a small office space lacking any kind of organization. There were papers stacked in the corners on the floors and counters. Sylvia opted to email us our contract as her printer was not Working either. Overall this was a terrible experience.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

Miguel R. 
Rating:
5.0

Sylvia is the Best!

WEE M. 
Rating:
5.0

Customer did not leave a comment.

Anna A. 
Rating:
3.0

Didnt make nothing to be serviceable. They dont received my truck because they dont have money of my depósit AND send me to other place. AND dont give me Solution

gerardo G. 
No reviews have been submitted for this location.

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