Customer Reviews for Quality Automotive Service
(U-Haul Neighborhood Dealer)

181 reviews

10915 State Hwy 16 S   Pipe Creek, TX 78063

(830) 510-1010

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(830) 510-1010

10915 State Hwy 16 S
Pipe Creek, TX 78063

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

Rich P. 
Rating:
2.0

The windshield was not sealed properly. It had blue painters tape holding it. There was a leak coming from under the passenger seat. The pick-up and drop-off process was long and frustrating. The app did not work correctly to allow pictures to be taken and uploaded. The process took 30+ minutes for each portion. Had to call the Uhaul customer service number to complete the drop-off so as not to be charged. I will not use Uhaul again with their current app.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

The people have always been nice and helpful!!

Jerry F. 
Rating:
4.0

Customer did not leave a comment.

Sylvette T. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Nothing

Kari F. 
Rating:
5.0

A wrong part ordered is why I had to visit this location and rent a car dolly. In San Antonio the wrong hitch was delivered and this cost me the price of this rental plus a 85 mile trip and a waste of several hours time. Then I had to call back to get the refund that I requested when I left the original store, Part availability was going to be past my initial need date.. So another 85 mile trip was not required.. I will now order a hitch and install myself.

ray C. 
Rating:
5.0

The app finally worked for drop off

Chris L. 
Rating:
4.0

Customer did not leave a comment.

PATRICK H. 
Rating:
1.0

Operator refused to replace burnt out bulb. Gave misinformation regarding drop off time and did not do a damage inspection of the trailer. Later, he sent me a link to the haul site damage inspection which had expired by the time I saw it. I would tell anyone to avoid doing business him.

mike H. 
Rating:
5.0

Keep up the good work.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

darren C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

All was great! Thank you for the amazing and sweet young man that checked out the U-Haul to me!

TAMMY V. 
Rating:
1.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

JIM H. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
3.0

Customer did not leave a comment.

Gloria B. 
Rating:
2.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
3.0

Customer did not leave a comment.

LELAND E. 
Rating:
4.0

It was convenient. Close to the house.

SUSAN F. 
Rating:
5.0

Quick, easy, and friendly.

Alan R. 
Rating:
4.0

Customer did not leave a comment.

Bryan R. 
Rating:
3.0

The original town I was to drop off the U-Haul in had two U-Haul locations one couldn't take trailers and the other was away for two weeks so I had to drive to the next location where no one was there either and then after a while someone finally got back to me and told me to just leave the trailer there and it would be checked in. I did not feel safe leaving it at this location so I took lots of pictures of the trailer, its location and condition because I have to cover my backside since no one was there when I had to leave.,

Jon G. 
Rating:
3.0

The staff wasn't timely or the most friendly. I find this consistent with most businesses that offer uhaul services outside of their normal business offerings.

TOMMY C. 
Rating:
1.0

Rented equipment wasn't provided, and the mileage listed on the vehicle was inaccurate.

Douglas B. 
Rating:
1.0

When you make a reservation for someone how about having the vehicle there for the customer like you agreed. We showed up on time to pick up a 20 ft truck, the lady said we don't have a truck. I had taken off work for two days to move my son to college. They said we can't help you at the location. After waiting on the phone foe about 30 minutes they sent me 50 miles to another truck at a closed location. Not a good experience wasted lot of time!

Johnny W. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
2.0

Have the trailers properly serviced more than just once a month.

Angelique G. 
Rating:
5.0

Everything was good.

CHARLES L. 
Rating:
1.0

Make sure the guy that is hooking up the trailer actually hooked it up and does not fully hook it up to where your trailer falls off your hitch and goes underneath your truck on the highway. The U-Haul shop I went to needs better customer communication skills they have none at all and when you have a problem all they can tell you is called the manager Kevin and he will not call you back either like he tells you.

Brett S. 
Rating:
1.0

It's nearly impossible to talk to anyone about issues I was overcharged

GANNON G. 
Rating:
1.0

Employee lied. I reserved a 26 foot truck and I got a 20 foot. I lost out on my furniture. Very unhappy. I will never use this service again. Will never recommend anyone. It was an awful journey.. Uhaul is no good. Don't go there.. They are liars liars liars

Carmen C. 
Rating:
3.0

Customer did not leave a comment.

STEVEN J. 
Rating:
5.0

Very nice people to deal with.

DOLPH D. 
Rating:
5.0

Easy login, quick pickup, easy return. Couldn't ask for more!

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

DOLPH D. 
Rating:
5.0

Customer did not leave a comment.

BRAIN P. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

Robert N. 
Rating:
3.0

Get them the equipment that they requested. I would have been fine going to a location 10 - 15 miles away to get the correct size truck. You had already switched me to a different location then the one I selected. Then I wouldn't have had to leave stuff behind.

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

Kamal O. 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

helpful staff

scott R. 
Rating:
5.0

Staff was very helpful and friendly. Will go back if needed again.

Mark S. 
Rating:
1.0

The man at the counter was rude. He asked questions that I had completed on line so that I would not have to be inside (due to Covid) any longer than necessary. When I asked if they had checked the tire pressure and fluid levels--he said they didn't do that! He told me to go over the truck for damage but would not walk with me to note damage. Inside of cab had dirt on floor. They said gas was full but actually it was only 7/8 full! Overall, just plain rude! I went to another U-Haul when I left and they checked tires and fluid for me--Boerne U-Haul on 1034 N Main Street. Super nice in comparison!

Carla E. 
Rating:
4.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Jesse R. 
Rating:
5.0

Customer did not leave a comment.

MARTHA B. 
Rating:
5.0

Customer did not leave a comment.

MARTHA B. 
Rating:
5.0

Customer did not leave a comment.

Justin B. 
Rating:
2.0

None of the equipment was out in the van when we got there. No one inspected the truck before we took possession of it. When trying to turn the ac on the knob crumbled and the ac was going in and out.

Stacy E. 
Rating:
3.0

I had to pump up one of the tires on the trailer. It had less than 10psi in it. After that the trailer was fine for the entire trip. I have used U-Haul many, many times and have come to expect average customer service. It seems like every clerk is learning how to use the software for the first time.

david H. 
Rating:
5.0

Pick up was easy, very friendly and knowledgable about the equipment!! Drop off in Richmond, Va was a breeze also!! GREAT SERVICE ALL AROUND!!

Jennifer R. 
Rating:
2.0

The location is not a regular U-Haul place. It is small and not real nice but that's ok. The reason I would not recommend this place is because they rented me a trailer with one of the tires very very bald. We did not look at the tires when we were inspecting the trailer for damage which turned out to be a huge mistake because only about two hours into our trip that tire had a blow out which cost us a lot of time in our very long trip. We had another blowout later into the trip which costs us another four hours waiting for the repair guy to get there. He had to completely change out the brakes on the wheel and the ball bearing assembly in the wheel hub. The wheel caught on fire and could have been extremely devastating for us if all our belongings had perished in a fire because of the ball bearings and bad brakes. All in all it was a very frustrating trip.

Timothy J. 
Rating:
5.0

Customer did not leave a comment.

steven A. 
Rating:
1.0

Manager was not concerned that the car dolly malfunctioned which resulted in causing my front bonnt to be ripped from the car. He was willing to come out and let us show him how it failed. He said that he just check equipment out and in.

william H. 
Rating:
4.0

Keep up the good work.

KATHY B. 
Rating:
3.0

I'm told that the locations are not responsible for the condition of the vehicles. This one still had twine tied around the sides from the last renter, an obvious sign that no one looked inside when it was returned. It is the roughest riding truck I've ever rented and I was fearful that my load would be turned to dust by the time I arrived (everything was fine, thanks to a good loading by myself and a friend.)

Russell L. 
Rating:
2.0

operator was curt to the point of rudeness. No help or explanation of use of the dolly/trailer. Wound up having an emergency stop as the ratchets failed and tires became unsecure.

linda S. 
Rating:
5.0

I was there 15 minutes early and was taken care of quickly and efficiently- I appreciated that he hooked everything up for me. Return was also quick and easy. Thanks for offering this close to home when options are generally limited!

Alysha M. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
1.0

I fucking hate U Haul

Alexander L. 
Rating:
3.0

Customer did not leave a comment.

MIKE G. 
Rating:
5.0

Customer did not leave a comment.

Augie M. 
Rating:
1.0

The manager was a real downer

Shawn E. 
Rating:
2.0

Customer did not leave a comment.

Mike G. 
Rating:
3.0

Please state clearly that when using the 24/7 pick up the browser MUST be Google, as per your customer representative that I spoke with. She was the third person I spoke with, as I was bounced around a bit in your phone system.

Curt P. 
Rating:
4.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Kamal O. 
Rating:
5.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

Judie S. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Just didn't like that the mirrors and inside windshield were very dirty. The truck itself drove like a dream

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Quick and easy

William R. 
Rating:
5.0

$400+ for 36 hours and drop off 400 miles away seems excessive

Bob G. 
Rating:
1.0

The guy at the desk was a little on the rude side I don't know if he was having a bad day.. his name is Gary and the straps on the car dolly we're in pretty bad shape I did not get the insurance cuz I didn't want to pay extra money for the insurance and then he said if anything happened to it we had to pay for it, so we took pictures and video and when we brought it back we could not find anybody in the office had to go out to the shop and the first thing he checked to make sure those straps weren't badly damaged witch they were. They is wear and tear on those traps and they were not safe I should have asked for another trailer but I did not want to go back in and have another confrontation with this guy, but nothing did happen to the trailer because we took care of it as if it was our own. so now I will not recommend anybody to this place and I will not be back..

Lisa K. 
Rating:
5.0

Customer did not leave a comment.

brittany B. 
Rating:
5.0

Hunter provided outstanding customer service for this rental. Will definitely rent from Hunter and this location anytime the need arises. Thank you very much! Marylynn Francis

Marylynn F. 
Rating:
3.0

The truck was brought back late do to weather in San Antonio. We had to pay 75

Martha R. 
Rating:
5.0

I'm awful with names but the guy who helped me Was nothing short of amazing! He explained the hook up, disconnect, pointers for hauling. Best service! His name started with an H, I think Hudson or Heath. Many thanks to him!

Andrea C. 
Rating:
2.0

Customer did not leave a comment.

David N. 
Rating:
5.0

They had to “fix” the other stores mess!!!

Mark S. 
Rating:
5.0

This is a first class business. Gary was very helpful and I'll use them again.

stanton B. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah N. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

wade S. 
Rating:
5.0

Customer did not leave a comment.

Belinda M. 
No reviews have been submitted for this location.

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