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Jacqueline O
Customer Reviews for Quality Automotive Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All set keep up the great work
Tyrone MIt would be hard to beat !
Daniel LBetter lighting.
Michael WAlways awesome from U-Haul. Thank you Dave
JANEL MDrop off was smooth and Un eventful. This is an auto repair shop and U-Haul is a side for them. Lobby is old and shows wear and mechanics usage, and is not the cleanest. It will work fine for a drop off location.
Daryl WPoor communication and customer service
Emanuel SI do not go anywhere else .they are always super friendly. Things go smoothly no problems
Sheila BDavid was very helpful.
Scott SNo one was there to check in the truck but just to take the keys.
DOUG SThis drop-off location was the one I picked with my order or reservation and where I returned the trailer. However, my contract indicated another location which was about 25 minutes further away from my home one-way. The drop-off location I chose was already an hour round-trip from my house. There was no way I was going to return the trailer to a location that was nearly a two hour round trip from home. I'm not sure how or why this happened, but it needs to be addressed.
Michael MA very country location outside a garage. Equipment storage area was muddy and grown over.
Dean FGreat customer service!
Lynn HMary has gone out of her way to get what I was looking for and at the closest location (trailer). My truck was ready to go! Great representative of UHaul!
Keith HExcellent service all around.
Lynn HExcellent service here!!
David SBetter than expected as Mr Jennings (that could be incorrect) both told me about a trailer option that was better than I thought I needed. I was in and out quickly upon arrival and the return. A sincere smile and handshake remains the best way to make me return and suggest this operation to neighbors.
JOSEPH JThe pick up location is different from the one I chose through the website. Nobody contacted me 24 hrs prior the pick up time to arrange the scheduling. The pick up location was 30 minutes away from the city I live in.
Nawaf AThere was no one there. The owner went to lunch. There were three customers waiting when an employees walked up and handled the return.
BRUCE JBetter customer service. Gary was rude and had limited knowledge of the uhaul service. I had to call Kevin (uhaul service manager) twice to clarify information.
Sandy MNo explanation of truck controls or equipment. Couldn't see out of windshield due to dirt. Truck seemed to have excessive miles for a 3000 mile, 11 day rental.
Art GBest drop off in the SA area.
Ryan MProfessional service representative, I was briefed on what to expect and how to handle any issues that could come up during the move. Thanks.
Alan ZLocation was a good location for drop off. Attendant was very stand-of fish. I handed him the key and let him know of low air or a flat on the passenger side rear inner tire. He gave no response. I asked if he needed anything from me and he said no.
Richard OThis has nothing to do with this locations on-site personnel but to the lack of communication interagency one side not talking with the other. This is unfortunate but I was charged $590 extra for a drop-off location here on top of my original fee. Original location was set up here but wasn’t informed would be up charged this amount. Location that they sent to me the second time around was in Kerrville 27 MINUTES AWAY. That’s right $590 for 27 MINUTES of travel. In any case, I sincerely hope this was just an isolated incident. Right now is a heyday for all moving companies Penske, Budget and UHAUL etc. They are calling it the Great Migration. Flight to quality. The saying goes in investing. Take your profits, because when you pig out you eventually get treated like a pig and get slaughtered.
WILLIAM CThe windshield was not sealed properly. It had blue painters tape holding it. There was a leak coming from under the passenger seat. The pick-up and drop-off process was long and frustrating. The app did not work correctly to allow pictures to be taken and uploaded. The process took 30+ minutes for each portion. Had to call the Uhaul customer service number to complete the drop-off so as not to be charged. I will not use Uhaul again with their current app.
Angela TThe people have always been nice and helpful!!
Jerry FNothing
Kari FA wrong part ordered is why I had to visit this location and rent a car dolly. In San Antonio the wrong hitch was delivered and this cost me the price of this rental plus a 85 mile trip and a waste of several hours time. Then I had to call back to get the refund that I requested when I left the original store, Part availability was going to be past my initial need date.. So another 85 mile trip was not required.. I will now order a hitch and install myself.
ray cThe app finally worked for drop off
Chris lOperator refused to replace burnt out bulb. Gave misinformation regarding drop off time and did not do a damage inspection of the trailer. Later, he sent me a link to the haul site damage inspection which had expired by the time I saw it. I would tell anyone to avoid doing business him.
mike hKeep up the good work.
Charles CAll was great! Thank you for the amazing and sweet young man that checked out the U-Haul to me!
TAMMY VIt was convenient. Close to the house.
SUSAN FQuick, easy, and friendly.
Alan RThe original town I was to drop off the U-Haul in had two U-Haul locations one couldn't take trailers and the other was away for two weeks so I had to drive to the next location where no one was there either and then after a while someone finally got back to me and told me to just leave the trailer there and it would be checked in. I did not feel safe leaving it at this location so I took lots of pictures of the trailer, its location and condition because I have to cover my backside since no one was there when I had to leave.,
Jon GThe staff wasn’t timely or the most friendly. I find this consistent with most businesses that offer uhaul services outside of their normal business offerings.
TOMMY C