Awesome, small town business. Would use again!
Everett S
Customer Reviews for Quality Carpet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would have given a 4 star rating however I reserved the trailer 2 weeks in advance close to my home 6miles. Day before pickup notified that I had to go 42 miles each way to pick it up. Found another location that was 34 miles each way. Not good since I already filled up the truck for my trip. Now I had refill on the way out. That’s the only issue with this rental. One would think if you reserved a trailer at the location it would be there. Messed up the entire planning of the trip.
Kevin FThe place looked abandoned. I picked up the truck while it was closed through the phone app and it appeared a bit sketchy and run down.
MICHAEL CBrand new truck with many problems.
David MThe guy was incredibly rude like incredibly and even told me he would let me rent a U-Haul cause he didn’t want to repair information in the system and then he turned his chair around I was simply only asking questions because I know what prices I seen online verses what he told me and I was being polite I told him I’d got out the money on my card I did but hit he even seems annoyed I was on the phone trynna coordinate with me family about out move that older white guy with the glasses gives loose shady scammer vibes and he’s completely rude I’d never go there again
Sylvia SFully stocked location. Excellent attendant, very helpful.
Christopher CNothing, everything was excellent. I appreciate the customer service on the phone and the owner of Quality Carpet. He was helpful and made it easy. Thank you
Belen Mnone
KURT Hwonderful customer service, will highly recommend to others
Sheila WGreat
ZAID SThe owner was very helpful and pleasant
Anthony HNothing
BERNARD CNothing
RANDY gDidn’t see any personal they were closed.
Patricia DGreat experience
EDWARDS BDrop off was quick and simple. There are many good improvements in company operating procedures with the introduction of technology.
TERRY RMr Wayne is an awesome guy very helpful and friendly
Andrew HGreat Service. The Agent was very helpful.
Carnell BVery helpful gentleman at Holly Springs facility.
LARRY SThey were very friendly most definitely using them again
Christina GYour app is useless for check in. It kept telling me that my drivers license picture wasn't usable. But when I gave up and had the agent help me, the photo was already in my file with the information read off of it. Get a better app if you care about the customer.
Martin DMan was not very friendly in the Holly Springs locations,Act as if he didn’t want to be bothered when I asked him question concerning the rental,each time that I talked to him…The location was perfect
Shelia INothing, the experience was perfect! I was helped by a very nice and professional older gentleman, as soon as I got there. He knew who I was, hooked up the trailer I ordered and checked lights. Then he had me sign two papers and I was on my way with a friendly farewell! Returning the trailer was exactly the same way but even quicker! 👌
Cathy CExcellent ! Would highly recommend this location.
Mike DOutstanding customer service !!
Michael DGreat service. Very friendly. Had me check out very fast and I was quite pleased.
Steven BVery fast, smooth return. In and out quickly.
Todd PMr wayne was excellent! Best customer relations and service!
JANE MEverything was fine! Thank you and I do plan to use this location and service again!
ETHEL BCustomer service was very professional and excellent. Keep up the good work and GOD BLESS.
NIKITA tHe was very understanding and helpful.
Dexter RVery helpful at the site. The internet was a little weak and the gentleman was more than happy to help
Steven GN/A
CLARENCE JExcellent Customer Service!!
Tomeka MThe guy that greeted me was great. Very helpful and had a wonderful attitude. It was a pleasure to deal with him.
TRENT PWe were hoping to pick up a 15' truck in Collierville or Germantown, Tennessee. Instead we were notified one day before we picked up the truck that we would have to drive 39 miles to a small town in Mississippi. The man who checked us in was friendly but the facility was so-so. The truck smelled like it had been rented before us by someone who smoked. The six pads we rented were really ratty. Some had holes in them, some had wood chips and they were not folded up. We've rented pads from UHaul before and they were nothing like this. These were beyond their last leg.
Robin S