This was the worst U-Haul experience we have ever had. The location was poorly maintained, with overgrown grass, and the pickup instructions were unclear. When we arrived, the store had an “Open” sign displayed and the lights were on, so we opened the door to see if someone was inside. No one was there, and an alarm was triggered, resulting in the police being called. The phone number provided in our email did not work. We eventually called the number posted on a torn cardboard sign, and the rental manager answered and said he would be right over. Once he arrived, he spoke with the police, and we were eventually able to get the U-Haul. Unfortunately, the rental manager barely inspected the equipment before we left. He did not check the rear lights or turn signals. During our drive, we also discovered that one of the trailer’s wheels appeared to be out of balance. The trailer bounced and shook throughout the entire drive, which resulted in damage to our belongings inside. Overall, this was an extremely frustrating experience. The pickup process was chaotic, the equipment was not properly inspected, and the condition of the trailer caused additional problems and damage. We expected much better from U-Haul
Madelyn P
Customer Reviews for Quality Housing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy that checked me out was very friendly and helpful.
Ben MThe hours available were great because I needed the trailer early - between 630-7am. Even though they weren’t open, there was a number on the door to call for assistance. The guy answered & was there within 2-3 minutes.
SUSAN HI have called but nobody picks up the phone…
khanh lGreat customer service. Brian answered all my questions and was very helpful on the return.
LUIS GThe customer service was good however, the location is in need of renovations.
Christopher MFor a simple drop off location, this Aberdeen drop off was fine. I struggled with the app and dropped my keys in the box before taking a picture of the fuel gauge and odometer. But all I had to do was call the phone number and the guy told me not to worry. He took care of it when he picked it up. Appreciate the great service.
STEPHEN KCheck in went smoothly.
Don MNothing... very good customer service.
Winda MThe truck was almost new and the rep was very helpful.
TONY DIt was a seamless transition. Very easy and convenient. The attendant was friendly and professional. Great experience. Thank you.
Marianella CExcellent customer service. No issues
JOHN M