Went to different location first ..Southwoods columbia il The person was so rude flat out meanand unapproachable that I had to leave to go to different location who were very nice and helpful
Paul Hahn
Customer Reviews for Quality Rental & Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience! Always a pleasure to do business locally, too!
MICHAEL SPRADINGNothing
Larry MillerEverything was great
Gary BanksIt took at least 45 minutes to check us in because of Uhaul's system.
kate galatiHorrible customer service at this location!!!! Will not return again! Very unprofessional, rude
kimberly denningDiscounts
James DuncanStaff was very friendly and helpful
Duane EverdingThis company is top notch
James JuraszekEverything that could be done for a satisfactory rental was done in a pleasant fast professional manner. Thank you for being so good at what you all do at this location. We always enjoy your visits for rental needs
Angela LaRueGreat service
BETTY BROWNBy far these guys have the best customer service. I'll be back
Kevin DossettAll good!
richardq bibyI cannot think of a thing. All of the staff are such great people, very accommodating and just fun to talk with!
DANIEL STACKMake the Uhaul system less cumbersome for your agents to navigate. I was there way too long.
Dan CieslinskiHave the truck I rented available. Not the locations fault but Uhauls for not having the truck and then charging me for a full 24 hours but not allowing me to keep it that long.
Nathan WhelanTried to fix what McKinney screwed up and spent over 45 minutes on the phone trying to help me drop off the car transport.
RONNIE BATESPerfect friendly service.
RICHARD WULFFVery helpful gentleman
Thomas McGeehanEasy pickup and my rental was ready to go. Very easy to work with and I would definitely recommend Quality Rental.
DAMIAN TEYMERVery helpful and customer oriented people.
Mark BreidegamIt took about an hour to get my truck rental complete. Then I was told that I had to have the truck returned by 7pm because that's when the location closed. I went to return it early, and in turn not being able to complete the job I rented the truck for. When I got to the location they were already closed anyway! So I had to do the digital return anyway and I didn't get to finish the move. DO NOT USE THIS LOCATION. They don't know what they are doing/talking about.
Katherine MierVery quick check out Great service
Richard GlynnCould not get online to do my truck return and cost 14-20 more dollars for them to check it in.lil pricey but ok
DWAYNE WELTYThe people that own the place to pick up at are great. It was the 24/7 app that drove me nuts. Even though I prepared myself for how to use it, it still didn’t not run smoothly.
randi brownThe UHaul computer system took over 45 minutes to bring up my order. I have run into this issue on several occasions at other locations.
Tim ShowalterEveryone was so friendly and helpful.
Danny FowlerThis facility is 5+ STAR! They are very friendly, helpful and knowledgeable! My experience was the best and I’ve used U-Haul many times through the years.
Bonnie BahrOnce again the computer system wasn't working very well and the customer service rep had to call up UHaul to complete the transaction. Uhaul needs to improve the on-line system. The location personnel were very helpful.
david albersThe 24/7 drop off was very confusing. Instructions were not clear. Tried to call the 800 number for Uhaul and the first representative was not sure how to help so my call was transferred. Once transferred, we were disconnected. Not very helpful.
April SmithThey entered incorrect information on my rental agreement which contributed to me bing charged an extra day’s use when in fact I had returned the truck a day early.
Stephen KernanEasy friendly location. Great service.
James L Boyd1. The truck we reserved was not available at pick up and we had to take a much larger truck 2. Check in was then very unorganized
SHELLEY JessenThe floor of the cab was not clean. The dash, cupholders, and cab in general could have been cleaner. For the rental price I paid I was disappointed in the cleanliness of the cab. Did not look at outside of truck for previous scrapes and scratches, or dents.
steve cookson24 hour drop off.
Steve EricsonI was not happy I had to purchase additional insurance..I already have full coverage on my truck..but I was told I had to purchase more from your company..Over kill..
Charles Starkeyjust keep up the good work that you are doing now.
Robert C. Hursey JrDave and his crew do a great job!
CHRISTOPHER SCHADnothing just keep of the good work that you are doing now.
Robert C. Hursey Jr