The manager was extremely unprofessional at this location? I have rented numerous uhauls in over the last 5 years in various parts of the country and this was by FAR the worst experience to date. Gentleman first of all stated that if returning there was a 15 minute grace period and truck was returned right on the nose by different person than myself by or before that time. He did not check it in because I was on my way and wanted to use different card than one used to reserve it? That was why it was time stamped 17 minutes past the check in time of 11:11 am - and manager was being so argumentative he went ahead and still ran my existing card on file. He claimed it had been rented 4 days when it WAS THREE DAYS . Then he denied even saying ANYTHING ABOUT A GRACE PERIOD AND SAID “ don’t put words in my mouth” either about that or that he told me the insurance coverage was $15/day which I do sometimes take - but upon arrival - cost doubled to $30/ day which that figure was NEVER MENTIONED. And instead of being billed at 3 days was billed at 4 days? For a total of $120 for insurance alone? Insurance should have been $45 - NOT $120! He was also angry because the truck did not leave the property until very early morning of Friday 9/11/26 to move items to new storage facility because it took 3 solid days in the heat and humidity of INE PERSON - friend I rented U-Haul for - to load the truck from a jam packed 10x15 storage unit with ALL HIS WORLDLY POSSESSIONS HE OWNED. I was GLAD THE TRUCK HAD NOT BEEN DRIVEN UNTIL COMPLETELY LOADED AND READY TO MOVE TO NEW STORAGE UNIT/FACILITY. I know my friend was coming and going from storage facility during this period - because at one point I dropped him off a couple miles down the road at his girlfriend’s office space. He had several bikes to transport himself around on? This manager NOT ONLY DOUBLE BILLED INSURANCE - HE OVER BILLED NUMBER OF DAYS. I have never in my life rented a U-Haul for 3 days FOR LOCAL USE - drove total of 5 miles for a total of $268? Then the manager got argumentative when I tried to question the bill THEN HE GOT INSULTING AND STARTED MOCKING ME AS A CUSTOMER AND GOT OVER THE TOP RUDE? Least satisfactory rental experience with U-HAUL EVER . It was obvious he blatantly over charged- misrepresented a number of things he said - AND PADDED THE BILL TO BOOT? There were the MOST UHAULS I HAD EVER SEEN ON THIS SITES LOT - which still was not many? When I came to settle the bill - maybe 6 or 7? This place is obviously not a high demand rental spot - and had I known what I was going to ultimately encounter - I would have driven down the street to U-Haul location I normally rent from - and have numerous times - WITHOUT INCIDENT - that are far more friendly , professional and helpful? Let alone being WAY OVERCHARGED AND BEING TREATED RUDELY. The guy also apparently way overcharged my friends final bill ( double billed?) as well as massive fees on his storage unit - which I also paid on my credit card 5 minutes prior to renting U-Haul from same storage facility? This guy and location was a total piece of work is as kindly as I can put it? Do not know if it is a family owned operation - would not surprise me. The storage facility was VERY RUN DOWN - and lot was FULL OF POTHOLES - Just abhorrent. Thank you for taking the time to read this review? I’d put my phone number - but I fear retaliation from employee/ manager at this location - that’s how out of control this guy was.
Sarah T
Customer Reviews for Queen City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is my second rental at Queen City. Very happy with them- I highly recommend them!!
LOREEN WLocation was ok, truck was clean inside but my husband had to drive 8 hours in a Uhaul with no air conditioning. My husband was completely soaked with seat by the time we got to our destination
NICOLE UWonderful friendly service always!!
Shawna BNothing. Keep supplying things like mattress bags. That really helped.
Scott SFriendly, timely service with a clean truck
Keyur PThe people there are so incredibly nice! Great service and reliable rentals. Will be using them again the next time I need something moved.
Megan BI was supposed to get my $100 deposit back since so paid cash for the rental, but the drop off location they gave me said they don't have cash and to call U-Haul for a check. Waiting to see how long that will take…..
COLE DMy only suggestion would be for the employees not share their uninformed opinions on global warming.
ANTHONY FUhaul could improve their After Hours Customer support phone service. They put me on hold for an extremely long time. I gave up and just called and left a voicemail on the local number.
PATRICIA SThe couple that helped us check out the UHAUL were amazing! They were so kind and helpful. I would go back just because I trust that couple. The UHAUL was clean and well maintained.
MEGHAN VThey were excellent in their service
RICKY NPerson who rented the truck tome Mike? Forgot his name did a great job!
FRANK WFriendliest U-Haul staff I've ever dealt with!
JERRY LThe location was great with great service but it seems to me that the U-Haul company charged me for more miles than what I actually drove, other than that the U-Haul location was great !
GARY EHold your movers to a higher standard instead of claiming ‘terms and conditions’ when they damage the clients property.
MARK BThe woman at the Clough office was very helpful and friendly. Would definitely rent there again.
Greg SWasn’t my first location choice so a bit out of the way but it was fine.
Kevin EThe van reeked of pee and there was no strap for the dolly in the back so it was just constantly rattling around and banging into the truck door and back of the seats
CHLOE KVery polite and friendly. Would recommend them to anyone
CHRISTOPHER MI think you did a great job. The truck was ready to pick up, no problems!!
Michele Cnothing, great service!
NINA CBeen renting uhauls for a long time. By far the best place to get one in the Cincinnati area. Guy was very helpful and clear on instructions.
COLTON GLove renting from Queen City Storage, so friendly, they go out of their way to make your transaction go smoothly!
MARYANN SPlease let customers know when straps won't be attached to the dolly. It was a total waste of $. Couldn't cart a thing on it without it falling off
THERESA RAlways friendly and great to work with!
Maryann SVery crowded and not much room for an after-hours drop off -I didn’t interact with personnel
DAVID WTruck has several mechanical issues that need to be addressed for customer safety; lock box slotted to return keys had lock cut so key to truck was put in overnight box another customer prior to me took my truck by mistake - any damage they may have done would end up being blamed on me just not a good experience this go round over the decades I've utilized U-Haul
DAVID HVery friendly as well.
DOUGLAS CMike was super friendly and easy to work with. He was able to get us on our way quickly despite U-Haul computer issues. The return was seamless and the truck went all 850 miles without a problem.
Tony AWonderful guest service! The tire pressure light was on when I picked up the truck. Pressures seemed fine and measured fine.
Lisa WSomeone on-site to talk to would be helpful. I was not sure where to park the truck I was charged a cleaning fee when there was nothing to clean. I returned the truck in the same condition as I received it. I would like to be reimbursed the cleaning fee. I received the truck with only 3/4 tank of fuel, but returned it with a full tank. I should be reimbursed for some fuel, or I would take the reimbursement of the cleaning fee
Randy CThe owner was so friendly and helpful in making sure I knew all the features of the truck and took pics of the dashboard before I left, to keep accurate track of mileage and gas. I was happy to participate in the vehicle distribution program and receive the compensation/perks from that.
Kristen VNothing very professional I will come back to this location
kimberly bConfusing pickup process with no human interaction. Manager was rude and took no accountability
Adam gI had never rented a Uhaul before, the Gentlemen behind the desk that assisted me, was very kind, helpful, quick, and thorough. The truck was ready for me hours earlier then I booked it, so he called saying I could get it early if wanted. It was a nice experience
Sheri FZero signage for where to return the vehicle. Limited parking space. Tried to apply "not applicable" to some of these reviews. Unfortunately uhaul's system required an answer
Jordan SGood experience and service all-around
Brian RExcellent service!
William OService light kept flashing on the dash so wasn’t sure if the operation of the vehicle was gonna break down on me. The dash noted that the passengers side back tire was low. The online checkin to retrieve my rental wasn’t efficient. I would recommend this location but not recommend renting remotely. Much more convenient when you work face to face. Upon returning the truck it told me where the drop key box was but then asked for a picture of the odometer & tank - I had already locked the truck up & dropped the key so couldn’t access the dash. I learned my lesson w this rental experience.
Donna AThis is not a working email for this contact and I called yesterday to have my email removed. Manager said it would be taken care of and apparently they did not remove my email. Can you please delete this email from Brunes account
Greg BOvercharged and told there was nothing they could do about it
SARAH DNothing to improve. Service was excellent. Desk clerk was very helpful and polite.
JAMES GI’m a return customer four times. I have also rented for my parents from this location I recommend them to everyone. The manager goes out of his way to accommodate the customer and that is made all the difference.
Rick GNice folks and friendly folks
Dwight FAgent was very friendly and helpful.
Larry AMike was great! Very professional and polite,
ron iLove the ease of using the app it made it so much easier
Angela PManager very helpful. Clean 10+ for rate
Patti LThe gentleman who helped us was very professional and knowledgeable. Everything went smoothly.
Dwight PThis has always been a great Location. Wouldn’t go anywhere else. Very professional
JUSTIN SUhaul holds money without telling you
Brian FAll good.
HOLGER SMike was great. The process is easy and I love it.
Darrell Hthe guy was so helpful and very patient with all the questions i had!!
montana sVery nice and welcoming couple.
Camille G