Customer Reviews for Queenstown Self Storage LLC
(U-Haul Neighborhood Dealer)

256 reviews

624 Del Rhodes Ave   Queenstown, MD 21658

(410) 827-4251

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(410) 827-4251

624 Del Rhodes Ave
Queenstown, MD 21658

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LEIGH V.  |  Overall Experience 
Rating:
5.0

By far the MOST OUTSTANDING customer service experience ever! Service was quick, easy, super friendly, and very professional. We were made to feel extremely valued and respected, and we will highly recommend this U Haul location to everyone we know. Superior staffing in an awesome location as well!

GERALD B. 
Rating:
3.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

The entire process from Queenstown to Brunswick, Maine was seamless. The equipment was in great condition, ALL staff were knowledgeable, courteous and helpful. There are no improvements for excellent experience.

STEVEN D. 
Rating:
5.0

I had an excellent experience at this storage facility. The staff were very helpful and genuinely cared about your storage needs. This facility was well maintained and had a family run touch making it a really nice place to store your things safely.

Amy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry S.  |  Overall Experience 
Rating:
1.0

Was 2 days away from moving the county only to find out my original reservation was “moved” to a different location 1 hr away. No calls, not texts.. nothing! I only found out when I called to check in. Then the equipment was trash I returned it 5 days early and found out I would be charged for the entire 6 days. The equipment felt unsafe and I didn't want to risk damaging my vehicle.

edward L. 
Rating:
5.0

excellent owners! extremely nice and helpful

Penny R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSH D.  |  Overall Experience 
Rating:
5.0

Charlene was very kind and helpful, a true blessing. Thank you.

ROBERT M. 
Rating:
5.0

Employees were very nice and went out of their way to make sure I was taken care of. I highly recommend Queenstown Self Storage UHaul.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

Friendly, outstanding service

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

FRANCO M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Ashley was wonderful to work with!! Very knowledgeable and helpful!!!!

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

WENDY D. 
Rating:
5.0

Customer did not leave a comment.

SANDY J. 
Rating:
5.0

Great facility. Owner & staff are very accommodating. Money well spent when you need to store belongings.

LAURINDA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Bobby was amazing. She helped us out with everything and followed up to make everything had been done

HOLGER S. 
Rating:
5.0

Customer did not leave a comment.

Jody N. 
Rating:
5.0

Customer did not leave a comment.

RITA P. 
Rating:
5.0

I've rented from Queenstown Self Storage several times and highly recommend them.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
5.0

Owners were very courteous and friendly.

Carroll C. 
Rating:
5.0

I had an issue with a motorcycle trailer rental. I didn't know I had rented an 'in town' rental, one that had to be returned to the original rental dealer. Problem was I was going 400 miles away and staying. I called UHaul and they connected me to another dealer close to the original one that had a one way rental available. Problem was I was supposed to be in the area at 12:30 ish and they were closing at 12:00. They said they would stay late. The woman who stayed was very helpful.

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Bobbi was friendly, professional and helpful. My rental experience was pleasant and efficient

Edward E M. 
Rating:
5.0

Very helpful and professional.

George J. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Highly recommend Queenstown Self Storage for all your UHaul needs - very courteous, friendly and helpful staff!

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Kate K. 
Rating:
5.0

Customer did not leave a comment.

Sara V. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

george J. 
Rating:
4.0

Customer did not leave a comment.

Bryant F. 
Rating:
4.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Wonderful group of people that were very helpful. The rental process was so easy!

kelly E. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
1.0

the APP is the worse thing you could have established. I received emails telling me two places to pick up the truck. I tried to pre register and when it did not work the person said I can't pre register. When t was at Queenstown to pick up the truck my picture was too dark. I had to take 5 pictures and then multiple pictures of my drivers license, I was asked for more ID like my passport. I told her I didn't carry it with me she said most people don't so why would you then ask for it. VERY VER BAD EXPERIANCE

Sam S. 
Rating:
5.0

Customer did not leave a comment.

Miranda T. 
Rating:
5.0

Staff was excellent - I highly recommend using Queenstown Self Storage for all your UHaul needs!

Barbara C. 
Rating:
5.0

Customer service was excellent Charlene was so helpful and the manager was amazing with the knowledge and helped me get the best uhaul that I needed to move my daughter

Takiyah T. 
Rating:
5.0

Customer did not leave a comment.

Kelly E. 
Rating:
5.0

Great job and a very close UHaul store for the return.

Marianne M. 
Rating:
5.0

Terrific people and always helpful. Great Location.

David B. 
Rating:
5.0

It al went very well...

William G. 
Rating:
5.0

Everything and everyone were great

Howard M. 
Rating:
5.0

very good ladies were very nice

Kenneth S. 
Rating:
5.0

Competent and friendly

William P. 
Rating:
5.0

Customer did not leave a comment.

steve C. 
Rating:
5.0

Customer did not leave a comment.

stephen G. 
Rating:
5.0

The owners were amazing!! Outstanding customer service. 5 stars!!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
4.0

Very courteous and helpful staff!

mark V. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Staff was wonderful to work with - I highly recommend using them!

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
2.0

This place was small and barely had any room to return the trailer I rented. It was also closed on a Saturday. I ended up dropping off the trailer in the limited space in front of the store. Ridiculous for this store to be closed on the most popular day that people rent equipment.

stephen G. 
Rating:
3.0

Facility was small. Not a lot of room to maneuver truck with trailer

Thomas S. 
Rating:
5.0

Terrific people who know customer service. Highly recommend them for storage and UHaul rental.

David B. 
Rating:
5.0

Customer did not leave a comment.

Coleman S. 
Rating:
5.0

Customer did not leave a comment.

craig R. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Great rental experience. Truck was brand new, only 1200 miles. The pickup and drop off was effortless. Will definitely use this facility the next time my needs call for a rental.

Stephen S. 
Rating:
3.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Friendly, good people

Rating:
5.0

Everything was great

Donald H. 
Rating:
5.0

Bobbie, the manager of this location is absolutely AWESOME... I was coming in just passed their closing time and she made my pick up easy and even provided her cell phone number in case I had any issues.. OMG!! THANK YOU BOBBIE!!! God Bless- moving is stressful and she made me fee so much better.....................................

Cheryl S. 
Rating:
4.0

My reservations were not honored. UHaul did not make good on reservations, location and availability changed day before pick up. Was told by Uhaul rate and miles would be honored. Not at all. Not location pick up fault. UHaul did update system to honor rate reserved for.

Vickie Q. 
Rating:
5.0

Customer did not leave a comment.

Nelson Q. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
5.0

Terrific service and great experience....highly recommended!

John E. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Excellent customer service!!!

Robert W. 
Rating:
5.0

Ms. Bobbie was great from the beginning to the end . We had a problem and she jump in and fixed it. Its very refreshing to have someone thats knows her business. She needs 10 stars. thanks

Larry P. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
4.0

CANT THINK OF A THING. THE ASSOCIATE WAS VERY POLITE AND EFFICIENT. IT WAS A PLEASURE DOING BUSINESS WITH HER.

KAREN J. 
Rating:
5.0

Excellent customer service! Thank you for showing me how to put the ramp back and locked in.

Erin M. 
Rating:
5.0

Outstanding customer service ... Best yet from UHAUL dealer! They made the hassle of moving RUN EXTREMELY SMOOTH! Thanks Uhaul..

MARCOS C. 
Rating:
4.0

Customer did not leave a comment.

Joyce C. 
Rating:
5.0

Customer did not leave a comment.

Marsha G. 
Rating:
3.0

We requested to use the rental truck that we had used the week before @ the Goodyear store in Chestertown- instead we were sent to Queenstown. This added unnecessary time & miles to our schedule & gas & miles to the rental. The requested location of Chestertown had the truck we needed, parked, for the exact days we needed it!!!!

Phil B. 
Rating:
5.0

Very accommodating in allowing us to pick up vehicle early. Thank you!

DEBORAH C. 
Rating:
3.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

The only problem we had was that the fan in the truck didn't work and we had the truck on a very hot day. Overall service at this location was excellent

Patricia Y. 
Rating:
5.0

Fast and friendly, easy return. Would rent or return to Queenstown Self Storage anytime.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Donna J. 
Rating:
5.0

The equipment was clean and the woman that waited on us was very courteous and professional. Our only complaint was that the air conditioner did not function well at all. The fan had only one speed (low) and it did not produce a bit of cool air unless you exceeded the speed limit. The fact that it was a very hot day made this difficult to overlook.

Sveinn S. 
Rating:
5.0

It was raining when I picked the trailer up. Didn't bother these folks. They hooked me up and i was out in 5 minutes. Drop off was the same out in less than 5 minutes.

Bill B. 
Rating:
4.0

Customer did not leave a comment.

Donna T. 
Rating:
5.0

Customer did not leave a comment.

Joe G. 
Rating:
5.0

Customer did not leave a comment.

Terrie J. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Incredibly friendly staff and very nice equipment. Overall perfect experience!

JOE C. 
Rating:
4.0

Customer did not leave a comment.

ken O. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

Pam C. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great customer service! Thank you.

Catherine O. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top