Customer Reviews for Queenstown Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Queenstown Self Storage LLC

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Sam S. on

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the APP is the worse thing you could have established. I received emails telling me two places to pick up the truck. I tried to pre register and when it did not work the person said I can't pre register. When t was at Queenstown to pick up the truck my picture was too dark. I had to take 5 pictures and then multiple pictures of my drivers license, I was asked for more ID like my passport. I told her I didn't carry it with me she said most people don't so why would you then ask for it. VERY VER BAD EXPERIANCE

Miranda T. on

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Barbara C. on

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Staff was excellent - I highly recommend using Queenstown Self Storage for all your UHaul needs!

Takiyah T. on

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Customer service was excellent Charlene was so helpful and the manager was amazing with the knowledge and helped me get the best uhaul that I needed to move my daughter

Kelly E. on

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Marianne M. on

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Great job and a very close UHaul store for the return.

David B. on

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Terrific people and always helpful. Great Location.

William G. on

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It al went very well...

Howard M. on

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Everything and everyone were great

Kenneth S. on

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very good ladies were very nice

William P. on

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Competent and friendly

steve c. on

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stephen g. on

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Michael F. on

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The owners were amazing!! Outstanding customer service. 5 stars!!

GEORGE M. on

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mark v. on

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Very courteous and helpful staff!

William W. on

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Barbara C. on

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Staff was wonderful to work with - I highly recommend using them!

MADELINE T. on

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Not only is the facility secure but the units are kept in excellent condition. After 3 years in storage the only thing I found was a lot of dust.

william h. on

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stephen g. on

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This place was small and barely had any room to return the trailer I rented. It was also closed on a Saturday. I ended up dropping off the trailer in the limited space in front of the store. Ridiculous for this store to be closed on the most popular day that people rent equipment.

Agnes A. on

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This company provided very good customer service. I would definitely use them again.

Thomas S. on

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Facility was small. Not a lot of room to maneuver truck with trailer

WADE Z. on

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Staff and owners where great

David B. on

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Terrific people who know customer service. Highly recommend them for storage and UHaul rental.

Coleman S. on

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craig r. on

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DANIEL K. on

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Great place for storing would highly recommend.

WAYNE W. on

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Everyone was so kind and worked with you to find the unit that best met your needs

Mark M. on

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Stephen S. on

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Great rental experience. Truck was brand new, only 1200 miles. The pickup and drop off was effortless. Will definitely use this facility the next time my needs call for a rental.

Nina W. on

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Great customer service easy process setting up account and canceling when we were done with the unit. Love the payment on line option and the reminder payment emails. Highly recommended.

Debra D. on

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CAROL M. on

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Thank you.

Robert K. on

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. on

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Friendly, good people

Donald H. on

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Everything was great

Cheryl S. on

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Bobbie, the manager of this location is absolutely AWESOME... I was coming in just passed their closing time and she made my pick up easy and even provided her cell phone number in case I had any issues.. OMG!! THANK YOU BOBBIE!!! God Bless- moving is stressful and she made me fee so much better.....................................

Vickie Q. on

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My reservations were not honored. UHaul did not make good on reservations, location and availability changed day before pick up. Was told by Uhaul rate and miles would be honored. Not at all. Not location pick up fault. UHaul did update system to honor rate reserved for.

Nelson Q. on

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Mario R. on

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John e. on

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Terrific service and great experience....highly recommended!

Lisa C. on

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Robert W. on

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Excellent customer service!!!

Larry P. on

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Ms. Bobbie was great from the beginning to the end . We had a problem and she jump in and fixed it. Its very refreshing to have someone thats knows her business. She needs 10 stars. thanks

Joshua R. on

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Steven K. on

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KAREN J. on

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CANT THINK OF A THING. THE ASSOCIATE WAS VERY POLITE AND EFFICIENT. IT WAS A PLEASURE DOING BUSINESS WITH HER.

Erin M. on

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Excellent customer service! Thank you for showing me how to put the ramp back and locked in.

MARCOS C. on

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Outstanding customer service ... Best yet from UHAUL dealer! They made the hassle of moving RUN EXTREMELY SMOOTH! Thanks Uhaul..

Joyce C. on

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Marsha G. on

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Phil B. on

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We requested to use the rental truck that we had used the week before @ the Goodyear store in Chestertown- instead we were sent to Queenstown. This added unnecessary time & miles to our schedule & gas & miles to the rental. The requested location of Chestertown had the truck we needed, parked, for the exact days we needed it!!!!

DEBORAH C. on

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Very accommodating in allowing us to pick up vehicle early. Thank you!

Christine M. on

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Patricia Y. on

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The only problem we had was that the fan in the truck didn't work and we had the truck on a very hot day. Overall service at this location was excellent

Bruce M. on

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Fast and friendly, easy return. Would rent or return to Queenstown Self Storage anytime.

Donna J. on

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Customer did not leave a comment.