The equipment was not properly maintained, one tire was at 44 lbs and the other was at 15 lbs. I asked for a three-day rental and was charged for 4 days even though the equipment was returned on the third day. I was charged an extra $20.00 for inspection on return because my phone was not a smartphone and I could not install the "app". One would think that they would inspect upon return all of their equipment, I guess that is why the tires on my rental were not maintained, no one did an inspection.JOHN S.
Customer Reviews for Quick & Easy Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Gregory G.
These are very nice and honest people. I had an excellent experience renting moving equipment.Rose S.
Get it right. They had extra charges that did not apply. Another time when I rented from them they had my destination dropoff wrong and I was charged wrong destination fees. Im not happy with the service of UHaul at this location. The only reason I chose this location was because they were the only ones with the truck I needed. I prefer Baca location. Much better service.Roberta B.
Customer did not leave a comment.John S.
Truck was dirty on back and had a foul odor on inside, Otherwise in great condition,Jil R.
They tried to charge me for two extra days even though I returned the truck 2 days early. They claimed I damaged pads when I didn't. U-Hauls online after hours return system doesn't work right, which caused a lot of my problems. It also ought to be possible to register the return over the phone.Blake G.
Great staff!GREGORY L.
The truck broke down in Nashville. 4 hours on the side of interstate 40. Very dangerous spot and pouring rain. Next morning the tire was flat. Another 3 hours before we could get on the road. Not happy at all with roadside assistance.Sharon B.
Customer did not leave a comment.Dona N.
Having a dolly and tie downs in the truck would have helped significantly.Paula S.
Customer did not leave a comment.Kenny A.
Customer did not leave a comment.Dixie B.
Very helpful and friendly staff.Chris H.
Customer did not leave a comment.Douglas K.
Customer did not leave a comment.Douglas K.
I understand it's important to take phone calls, but I waited over 30 minutes to get the vehicle because there was only one person working. AND Uhaul began the clock when I originally requested the vehicle, NOT when I actually had keys in hand. All trucks should have ramps. The only truck available at the last minute was a 10' and it does not have a ramp. This made moving extra slow. I ended up delivering the truck late, and charged for the extra day, but I had to park in an empty lot, not the business lot. That part of town is not friendly at night and I didn't want to leave my car there overnight, nor did I want to drop off the truck after the sun went down.Karen H.
Nothing to improve. Staff were very courteous and helpful!daniel G.
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.jesus E.
Maintenance inspection. I was renting because I was on the road with no tools or support. I can't maintain your equipment.Frederic R.
Customer did not leave a comment.Mark J.
Customer did not leave a comment.Roy L.
Customer did not leave a comment.Bryan H.
I rented U-HAUL truck on November 1, 2019 at 4:41 pm in Los Lunas, NM. Contract # 80578643. I dropped the truck in Socorro U-Haul office on November 2, 2019 at 4:00 pm. I notified it using my mobile device. I dropped the keys in the box at office. I received by email the bill which shows the charges for two extra days ($80), extra miles ($5.68), after hours service fee ($20). I would appreciate if you can verify and refund the extra charges has been done.Thanks.Sayavur B.
They checked my lights the week before, and told me where to get them fixed quickly. Hookup was quick, bad pigtail replaced.Stephanie Goble G.
Nice place.nancy K.
I returned my vehicle using the 24-hour availability. I returned my vehicle on saturday at 2:33 p.m.; it was due on Sunday. This location processed my return late Monday morning and charged me a $40 late day fee.George B.
When I went in I told them I wanted a full days rental not a few hours rental. They quoted me a price and I agreed. I said I might be returning it after they closed and the man suggested I leave it at another dealer close to me. I said I was going to rent there initially but they had no trailers. He said if I took it there then they would. I seen later if I had I would have been charged even more. I had intended to rent a trailer one way from where my vehicle was to bring it back here and was told that it was cheaper to do round trip but I ended up paying almost $50 more than a one way rental. I asked for U Haul to contact me which they never did to this day to discuss this. VERY DISSATISFIED WITH THE PEOPLE CHANGING THE TIME PERIOD WITHOUT INFORMING ME THAT I WOULD BE CHARGED EXTRA!!! Very dishonest! I was warned bye others something like this might happen.MELVIN E.
Customer did not leave a comment.ron T.
Hannah and Gilbert were very helpfulSameerah A.
Customer did not leave a comment.Elizabeth A.
You could start with recording the correct mileages/fuel levels and rental. You could also improve by returning phone calls and emails. I have pictures of the incorrect charges, it is 6 weeks later and no refund. IT's obvious every time I call and get shifted from UHAUL to "quick and Easy" to try to make it harder to do the right thing. Gilbert has been less than honest in this case and I will not use this location again and I would not recommend anyone else does either.kennith W.
Customer did not leave a comment.Alyce K.
Customer did not leave a comment.albert E.
Customer did not leave a comment.LISAKAY B.
I had reserved a 26ft truck and a auto transport. Had to locate and pick up the auto transport from another location as this location did not have one for me, altho there was one on the lot. I needed an additional 5x8 trailer which I rented at this location. I was told I could drop off at any location. When I took it to Wallace Gas & Oil, I was charged a WRONG DROP OFF LOCATION fee. I called Quick and Easy. He said I had to call Uhaul direct. Which we did. No appology or explanation as to why he told me it was "ANY LOCATION DROPOFF." NO MORE UHAUL. They have lost my business.ruth H.
Excellent and friendly customer service. Staff is very helpful.VINCENT A.
The return process via the mobile app was fine.Susan M.
Great serviceBrian W.