Customer Reviews for Quincy Mart
(U-Haul Neighborhood Dealer)

112 reviews

8188 Anthony Hwy   Waynesboro, PA 17268

(717) 597-2350

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(717) 597-2350

8188 Anthony Hwy
Waynesboro, PA 17268

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 7 pm
  • Sun: 8 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Too far away from the city. People were very nice

Jon L. 
Rating:
3.0

Wanted to use the Chambersburg location which is dedicated to U-Haul. This location is not as professional, though accommodating.

Tom N. 
Rating:
3.0

Customer did not leave a comment.

Beth L. 
Rating:
3.0

Customer did not leave a comment.

ANDREA S. 
Rating:
1.0

I had a reservation set up without the safe move and what not and I was overcharged. This is complete nonsense and the uhaul dealer I went to was sketchy and I'm getting a lawyer cause that's messed up. How do I have a service charge and truck charge. They lied about how many miles were on it to begin with because I drove it no more than 20 miles.

Joshua W. 
Rating:
3.0

Customer did not leave a comment.

Ethan K. 
Rating:
1.0

This location should be closed down. I was charged twice for fuel and added damage protection without my knowledge which added another $40 to my bill. Had to call customer service to have it fixed. They either don't know what they are doing or are trying to make extra money off customers.

Christopher B. 
Rating:
3.0

The drop of location didn't have any clearly marked areas for drop off of the vehicle. There was a key drop off box, but the key didn't fit in the slot. I was able to drop off the key inside the store, but the personnel seemed somewhat confused by it.

Andrea S. 
Rating:
2.0

I did not like that they used a personal computer to input my credit card info into the uhaul system. I could see on the screen that there were 10-12 saved credit cards popping up as she was typing my information in. Now I am in the process of getting a new card due to this. I wouldn't have guessed this was a uhaul location because there was no signage anywhere.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Patricia F. 
Rating:
1.0

Owner of pick up location did not speak English well, charged me for equipment she did not have, and didn't know how to compete my check in. I had to get behind the desk and provide tech support for her. This location should not be allowed to be a UHaul representative!

Theodore C. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe I. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
2.0

No actually U-Haul customer service area in the store. Transaction done via laptop behind the convenience store counter. Person dispatching the truck was unsure of procedures, and charged for equipment that was never provided.

CHRISTOPHER A. 
Rating:
4.0

Customer did not leave a comment.

Gregory P. 
Rating:
1.0

I sent an email advising I received the incorrect truck of two to choice from on the premise. Spent way too much time at the location waiting for U haul to deny two of my credit cards on Saturday when there were computer issues.

William H. 
Rating:
5.0

Nothing that I can think of. No issues at all.

Teresa B. 
Rating:
1.0

The fuel amount indicated on the contract was not correct. The truck had an overwhelming smell of cigarette smoke that triggered an asthma attack which I am still dealing with free driving the truck for about 30 minutes. I had to wear a gas mask to drive it back.

Paul A. 
Rating:
4.0

Easy, fast and reliable service. The truck was in tip top shape and very clean. Great experience.

scott W. 
Rating:
3.0

Nothing I can think of. This was the priciest rental I have ever had for such little time and travel

Judy B. 
Rating:
5.0

I was so glad that I could return the truck to a place that was opened until 8 p.m and deal with a real person. I did not like the idea of using the lock box option. The other drop-off locations in Waynesboro, PA closed at noon on Saturday so I drove a few extra miles in order to avoid the dropbox.

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
3.0

Van was parked in a very large puddle. Unable to get in from driver side

frederick S. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

U-Haul rep / store owner was very friendly throughout the entire renting experience.

Kevin E. 
Rating:
1.0

Customer did not leave a comment.

Courtenay L. 
Rating:
5.0

The truck was clean bur needed maintenance. There was an issue with the truck not driving as it should. Truck pulled to the right. Had a couple of close calls due to this issue.

Valerie G. 
Rating:
5.0

The Agent was super friendly and helpful

Albert L. 
Rating:
5.0

little hard to understand but overall very helpful and friendly experience.

NOAH H. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
1.0

The blankets I rented were wet and extremely dirty. They had leaves and tree branches in them. One blanket even had mud diver bees nests in them. This is the worst uhaul location I've ever been to.

lisa S. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
4.0

Customer did not leave a comment.

Don E. 
Rating:
3.0

The uhaul was delivered with the truck bed not swept clean. It wasn't terrible, but if I'm required to return the truck swept-clean, it should be delivered to me in that condition.

Douglas H. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Owner of this location is wonderful to work with!

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

Germaine J. 
Rating:
5.0

Customer did not leave a comment.

linda R. 
Rating:
5.0

Excellent service.

Karl R. 
Rating:
4.0

Customer did not leave a comment.

david H. 
Rating:
2.0

No uhaul signs identifying as a uhaul center, no uhaul visual on property! Personel was heplful

John S. 
Rating:
4.0

Customer did not leave a comment.

TERRY C. 
Rating:
3.0

This was not my preferred location as it was 10 miles further from my house; but I was paying mileage and ended up paying more because of UHaul. I don't think I should have had to pay for the extra mileage due to this.

Ruthie P. 
Rating:
5.0

Customer did not leave a comment.

Noreen S. 
Rating:
3.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

Customer did not leave a comment.

Joshua G. 
Rating:
2.0

The employee could not work the uhaul machine to get me going. It took over an hour to do everything. They explained to me about the truck needing to be cleaned before we bring it back. Which it should be. When I started loading the truck over head we had to walk in half the truck that was sticky. I actually had to mop the floor of the truck before i could put anything in it.

Todd R. 
Rating:
1.0

The clerk had no clue how to handle the rental paperwork. Took 45 minutes.

Ken B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
1.0

So many problems to list. I spent to much time at both places. Something at both

Brandon B. 
Rating:
1.0

This gentleman charged me almost 70+ miles. When I started driving I looked down and the mileage was 59,270. I never looked at the paper which stated 59,208. This gentleman's reply when I stated the mileage was wrong was "you should have looked at the paper." With a smile on his face and a chuckle at the end. This IS NOT OK. I WILL DO EVERYTHING IN MY POWER TO MAKE SURE NOONE I KNOW SHOPS OR DOES BUSINESS AT THE QUINCY MINI MART. I will never use U-Haul again unless this is given attention!

MATHEW ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

Customer did not leave a comment.

ann W. 
Rating:
3.0

Customer did not leave a comment.

Noreen S. 
Rating:
4.0

Transaction was handled in excellent manner. Overall I was very satisfied with the U Haul experience.

SUSIE G. 
Rating:
2.0

Clerk couldn't print contract or add on an appliance dolly. Didn't seem well trained.

Marvin W. 
Rating:
3.0

Customer did not leave a comment.

Randy S. 
Rating:
3.0

Location was to be open 8am till 9pm We was there at 1pm to drop the auto transporter off and they was closed already closed for the day

charles M. 
Rating:
5.0

The owner of the Quincy mini mart was very helpful.

Fredrick B. 
Rating:
3.0

There was only one attendant and he made me wait about 40 minutes as he had at least a dozen customers paying for gas, buying cigarettes, buying lottery or cooked meals. He never apologized for making me wait so long. Meanwhile his wife was somewhere in the back instead of coming to help the customers.

elizabeth T. 
Rating:
1.0

Wanted one day rental and was charged for two days rental and two days insurance. Told nothing could be done about that. Total bullshit

Michael W. 
Rating:
5.0

We also got lucky with the drop off point. Once again, the gentleman was extremely kind, considerate, and very helpful. I would highly recommend either of these two places. However, I would absolutely not recommend calling u-haul directly due to the nature of the unpleasant woman on the phone.

HOLLYANN D. 
Rating:
3.0

The rep there was very friendly and helpful.

Angelo P. 
Rating:
2.0

Pitch dark, no markings, hard to see from road, not the site I picked, had a place much closer, not sure why I was sent to some small town gas station.

MARY B. 
Rating:
5.0

Gentleman I dealt with was extremely helpful even after the issues I had during pick up at another location. He assisted me without me even asking for his help contacting the necessary people regarding my pre-trip issues. Excellent gentleman. I could not thank him enough and commend him on his customer service.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

MAPLE W. 
Rating:
4.0

Customer did not leave a comment.

COLLEEN M. 
Rating:
1.0

This location was terrible. We have rented uhauls many times with no issue but this location was dirty and unprofessional. We had reserved furniture pads which were not ready. When we asked for them they were stored outdoors and were very dirty. When we got them home the first one we pulled out had a full out bees nest in it which we noticed before getting stung and were able to stamp it out and get the bees away, but my husband is allergic and this could have been a very bad situation. We were very disappointed as well because we had requested a site right up the street and it got changed 12 hours before pick up and luckily I noticed it in the email because I was not called to be told that the pickup location had been changed. This location was about 8 miles from my house, so we ended up with $16 extra on our bill because we were switched to a far location. It was not a good experience at all and I was highly disappointed.

AMANDA S. 
Rating:
1.0

It was supposed to be at a gulf gas station. Name change, not a u haul in sight. Directions also wrong. Need to fix

CARRIE S. 
Rating:
1.0

I feel I was way overcharged for this uhaul, it was a local move, and the mileage on the truck was to pick it up AND to take it back all the way out in Quincy at the Mini Mart. I am not happy, I got charged over $80 for a $29.95 truck!! It also used too much gas to go to that place, you should have had the truck transported to a more local location for me. I am not happy and would like some money back please. From: noreply@uhaul.com To: ernolte66@comcast.net Sent: Friday, May 29, 2015 5:08:23 PM Subject: U-Haul Contract 21957844

ELLEN N. 
Rating:
5.0

And like on the other reviews, which I thought was for the both locations. It's was above average. But in the drop off situation the store had a fast food and carry out that was delicious and right on time due to fact we were very hungry after all the moving.

douglas W. 
Rating:
4.0

Good customer service upon arrival.

Sean O. 
Rating:
2.0

Customer did not leave a comment.

ANDREW B. 
Rating:
1.0

When I arrived at 2PM on Saturday, there was no one in the store. Several local vehicles came thru to do business, but likewise left without joy. I called the 800 number in my paperwork and the attendant told me to disconnect and leave the trailer at Quincy Mini Mart. That advice and service was greatly appreciated.

John Y. 
Rating:
3.0

U-Haul needs to put stands on the trailers.

R Scott T. 
Rating:
2.0

The location has a rather shabby appearance. The person who administered the location did not speak clear English (difficult to understand). Initially, the odometer on the truck with the return mileage was misread, and I was told that I had driven > 400 miles, when in fact, I had driven 183 miles (within the limits of the rental).

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

DANA W. 
Rating:
3.0

Customer did not leave a comment.

Scott T. 
Rating:
1.0

Anil lied. Sue, on the traffic department promised 3 doz pads would be free. Anil claimed he only had 1 doz and charged us. He told us the dolly would be fre and charged us as well. He read the notes in the computer and told me to call Sue and have her reverse the charges. Very disappointing. I was told one thing as Anil, your representative at the location would not uphold that even though he saw it as a note in the computer. LIARS!!! All they want to do is take your money and tell you to call someone else.

Joseph J. 
Rating:
3.0

Truck covered in snow and frozen snow on windshield which was very heavy and stuck to wiper blades. Should have been cleared off and not by me. Parking lot has so much water that getting to the truck and was difficult and when I did get to the truck I had to climb in the snow.

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
1.0

They issued the wrong equipment to me on paper resulting in an overcharge. Not an inviting location and staff was not helpful.

david H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth V. 
Rating:
3.0

Customer did not leave a comment.

Misty H. 
Rating:
1.0

Very unfriendly staff. Got there at 2 for my pickup. Finally left at 2:45 with the truck. Cut into my moving time by a lot

Brandin D. 
Rating:
3.0

I dealt with the regional field manager and I had an extremely great experience. He was very professional and answered all my questions to my best satisfaction.

NORBERT M. 
Rating:
3.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Very good service. Drop off was easy in Quincy and was able to refill the tank at the same location.

LARRY L. 
Rating:
3.0

Not location's fault, but truck's engine light came on when we started the truck, and stayed on for entire trip. Worried that there would be a problem during the 50-mile trip. Required a second car to accompany truck to destination.

CATHY S. 
Rating:
1.0

I am very dissatisfied with my experience and I will never use uhaul again

KIMBERLY K. 
Rating:
3.0

Customer did not leave a comment.

Mayangui N. 
Rating:
5.0

Customer did not leave a comment.

GIDGET H. 
Rating:
5.0

Customer did not leave a comment.

FRANK B. 
Rating:
4.0

Customer did not leave a comment.

STEVE D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top