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Alan C
Customer Reviews for Red Roof Storage No 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Located close to where we moved to, was easy to find and drive through
Alan SThe gentleman was rude and did not help me because he was to old to lift the trailer.
Phil FMaintenance checks need to be performed on vehicles regularly and subsequent actions taken for units requiring maintenance. As well, do not allow your locations to advertise Mobile Check-in/pick-up if they do not offer the service. My location didn’t offer the service yet still allows the self check-in option to be selected.
Travis TWhen we walked in to get the truck, the customer in front of us was verbally berating the man at the desk, Hans. It was clear the man was a little unhinged. I was incredibly impressed with the professional manner with which Hans handled this customer, the composure he maintained, and positive demeanor throughout the experience. He is a true professional!
Lisa MThe app did not work well. Phone service at the location was very limited and made the check in and bring back uhaul longer then i believe typical. A wifi password would be extremely helpful.
Tobie LExceptional customer service!
Johanna BU-Haul rep was outstanding and had great customer service!
Isael QThis vendor was also very kind and courteous Drop off was a breeze
Kelly CFirst of all, the van was not cleaned. Cheerios were all over the floor in the front seat. It didn’t bother me, but it wasn’t clean.. Hans Bader said my Credit card would not be charged Saturday but it was, he said it would just be a hold. My card was charged 112.00. Which caused my checking to be overdrawn because I wasn’t going to deposit money till Monday because Hans said it would not be charged until Monday. It was charged Saturday I now owe an overdrawn few of $36.00. I’d like you to reimburse me for that fee please. Thank you. Michelle Hovis 627-404 9966
Michelle HExcellent service. He helped back the unit into the spot he wanted it dropped at. He had detached jacks to lift it off my truck and had a custom support to sit it on. 1000% better than the pick up location. Would go back if needed.
michael fAfter hours drop off so GM states to leave UHaul asset across the street at a business center, with minimal direction. When I went into the business the next day to make sure all was okay with drop-off the guy gave me grief for leaving the trailer at the business across the street, as the owner no longer owns the designated after hours drop-off property. I told him I did as the sign directed and he replied the owner needs to get a new sign printed. Not my problem. I did as the sign directed me to do. They need to get their stuff together before they give clients grief for following their directions.
Bret KDuring the time that I rented the uhaul truck my wife went into early labor and our daughter is in the NICU. The gentleman that I rented it from was extremely kind and understanding of our situation. I will definitely recommend him and uhaul because of this. Thank you
David WPick up and drop off experience with the Uhaul app was complete garbage. The overall design of the app and UI needs fixed. I was overcharged for equipment that I did not rent and it wasn't possible to return the equipment that I did rent unless I excepted the charges. It was only $7 but still shouldn't have had to pay it to begin with!
Lindsey AAfter hours drop off. No one at location.
Ida MAfter hours drop off. no one at location.
Ida MHave chairs available while waiting.
BARRY LThe service was great. No complaints.
Michael RGreat customer service. Bill Hoover was great!
Scott SDrop off instructions and process were very clear. Thanks!
Rachel CHave your information correct , I got wrong information and still had to pay Milage even though I was told I didn’t have to . Again never again
Rakim DLocked gate to drop off was only problem but other then that guy was friendly Store was great
Shawn FVery good experience and the man that took care of us he was very very nice.
Jessica MIt's unclear why the mileage tally on my initial printout was incredulously reported at 20733 miles, when in actuality the odometer read 20774 miles. In any event, 1437 miles were logged during this move, with 22211 miles at the return drop-off location.
Scott SWe dealt with Mr. Hans at this location and he made everything easy and straightforward. We were able to get the truck we needed when we needed it and it only took a few minutes. Their location is convenient to where I live so I will definitely use their services again when needed.
Jonathan VThe manager was unfamiliar with basic rental policies, wasn't ready with the equipment at the appointed time, rented significantly damaged equipment though the pictures I was supposed to verify showed pristine equipment, and was extremely rude and condescending. Absolutely the worst uhaul experience I've ever had, and I have been a frequent customer.
Tom KThe gentleman at the front who helped me was amazing. I was very picky and detail oriented because I had a bad experience in the past with a different dealer. He was patient and very kind. Amazing!!
Steven BRed roof people were very kind and helpful
Dustin KU-HAUL Attendant/location employee stated would not be charged for Sunday since this location was closed. Would be returning the U-HAUL on Sunday after only driving it to and from desired destination. The fee was charged anyway. I called to ask why. U-HAUL attendant stated "I tell so many people that come through here can't remember who I tell that to." I advised that was not an excuse and that it should not be stated if it is going to be charged. POOR CUSTOMER SERVICE!
Cindy BNothing at this time.
Gary Kfriendly
Roy BThe young man who took the reservation was polite and helpful..everything went as planned no problems!! will defiinitely use them again!! Thank you!!
Samuel TEquipment- tire pressure right front sensor does not work. Needs to be repaired
Norman BHaving the 24/7 app allow you to return the truck earlier if you finished using it.
Marcus HHave more trailers and different size trucks available
David YI personally wouldn’t go back to this location, it was my first time renting a truck and the guy didn’t explain it very well to me at all. When I asked questions he kind of gave me an attitude like I was an idiot for not knowing. Other than that the truck was fine and it was easy to pick up and drop off, it got the job done.
Shannon LSpray and sanitize inside of truck as well as the cab seating area, spray for bugs/fleas.
Charles SHave a truck available closer to my requested location
Bill PReceive a call less than 24 hours before the pick up time that they don't have a trailer and the closest location is in another state, a 60 mile round trip for pick up. UNACCEPTABLE! No restitution, just tough luck ("do you want the trailer or not").
Gary MThis location had nothing to do with the uhaul service. It was a contactless drop off . Location was fine and the signs for after hours drop off were helpful. The uhaul drop off app was a nightmare.
Edward MLocation was convenient. Equipment was in great condition & customer service was top notch!
KimberlyK WVery professional, polite, easy to work with. Everything went according to plan.
mike kI am a happy customer
Bertha BOur phone couldn’t get internet access to scan drivers license. Gentleman said that was the only way to go. I said what about people without a smart phone. He hesitantly said he could enter manually but wasn’t supposed to. Also he assumed we wanted insurance without even asking. I have a business with insurance and anything would be covered. Will not rent here again! Never have had issues like this.
KATHY SThey literally have just a sign saying where to go. And we couldn’t figure out where. There needs to be an address on the sign or photo. No one from customer service could help and it was after hours. Horrible night.
Amanda KThe app and website to return the uhaul would not upload photos of the odometer. We tried over 30 times following the directions and were unsuccessful and frustrated. Fix the app! Other than that everything was good.
Jose R