I rented a van and the key was missing in the lock box, I called and couldn't get any response from the phone because you don't of the option for missing key. I used the chat at this time the people I had to help me move had been waiting an hour. I was on with the chat he sent me to another person that helped me get the second key and it was for the big U-haul definitely not my favorite car to drive it's very big but I had no choice. Don't know how to put Gass in it and was not what I wanted but the last agent ensured me I would only be charged the price for the van. This is my second time using this version of U-haul would recommend my attention to this location. Thank best regards
SHARON P
Customer Reviews for R And Sons Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people at R and sons were friendly and helpful but I was very very frustrated that U-Haul switched me to a self check out location after I went out of my way to specifically choose a location with customer service. I spent more on mileage than I should have. If I had known I was going to have to do self check out anyway I would have picked a location closer to my destination. The self check out process was confusing and took over 30 mins. I was not happy and would love compensation for the stress and extra cost.
Meaghan L