I called them to check and confirm rates before going there, when I went there employee working there tried to give me the same rate but she was unable and then she realized she might have given me wrong info , she tried for more than 1.5 hours and booked few different reservations and kept cancelling those. Then called her boss(owner of the Radio Grove Hardware) he tried and charged me twice for different trucks and charged me wrong both times and then when I asked to get rates rates promised he started shouting on me and insulted me , started giving me bad words and asked me to leave store in extremely bad words (can't even type here). I spent more than 2 hours when this should have been done in 5 minutes and then I was treated like I was asking truck for free or some. He was extremely and unacceptably rude. I see there are multiple charges on my card and need refund for it. I should get refund for all the reservations the way I was treated. I could have never went there and get humiliated in front of all other customers. He sounded pretty resist too. Worst experience ever. You should discontinue contract with them. Please let me know what should I do to get my refund for duplicate charges and if there anything else for customer courtesy UHaul can give me that would be great.Ankit P.
Customer Reviews for Radio Grove Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John G.
When I returned the cleaned truck at 6pm, with a full tank or gas and the odometer reading, I found there were no directions as to how to return my truck online. I called all the numbers I could find to get help. No answers. I tried to return online on the app. It said I had â€œno reservationsâ€. The next morning before I had a chance to call I got a bill for over $60. I only went 8 miles over the allotted mileage included. I called the drop off location and while the young man who answered was kind and tried to help, he couldn't so gave me a number of someone who â€œcouldâ€ help and I left a voicemail - got no call back. So I called Eric at the pick up location and he was going to reach out to someone. He even followed up with a call to tell me he hadn't heard back from the management about my dispute. That he hadn't forgotten me. This is not up to Eric, nor the young man at the drop off location. This needs to be handled properly by a manager in billing. PLEASE FORWARD THIS TO SOMEONE WHO CAN REFUND ME. I am a long time customer and in the past two years alone I've rented a lot of equipment. I'm happy to pay the overage on mileage but as I'm sure you will agree, I owe nothing else. Please me at 603-349-0010 at your earliest convenience to resolve this issue. Thank you. Cathy VannestCATHY V.
Excellent job by personnel. Since we are new to the area and had trouble finding a service station to fill up, the Radio Grove Hardware person offered suggestions on local gas stations. He also asked questions regarding any truck issues encountered during our moving. We really appreciated his attentiveness to details.DAVID H.
Customer did not leave a comment.Jonathan C.
By far the worst experience I have ever had with U Haul. I was schedule to pick this up in Portsmouth, NH to arrive and be told its 20 mins north at another location. They said notes in file from U Haul indicated a call and busy signal but no communication of the change to me. I prepaid for TX boxes and mattress covers and other items. They weren't available at the location I pickup the truck. I was told in Portsmouth they would already be on the truck. I can't say how the response in Portsmouth was completely disappointing an unacceptable. On a final note it is impossible to get a busy signal on my cell. It's call voicemail and automatically goes applies when you are on a call.WILLIAM B.
I started the process at the Brentwood NH location, Stacey was PHENOMENAL!!!!! So helpful and patient with my many questions. The gentleman at Radio Grove was helpful too.Tammy C.
Customer did not leave a comment.Russell P.
Support local small businesses!Great place to do business.CHARLES J.
Uhaul changed location on me the day prior to move to this location instead. Was considerably off the path from my destination. It took the employee 45 minutes to find my reservation in the system. As I arrived to pack, I received a message that my vehicle would be locked in their property because employees failed to notify me they lock their lot with a gate until I was already halfway through packing. Had to rush back to the site, move my personal vehicle outside of the gate, then return to pack, complete my move, and drop off the vehicle before getting to work an hour and a half late.Andrew A.
Wayne owner of radio grove was beyond nice and helpful. He made dropping the truck off a much better experience.Cherie B.
Brand new truck with less than 3,000 miles recommend to friends moving end of month. Nothing everything went smoothly.Duane B.
The location and the people who represented U-Haul were excellent. The vehicle itself was clean BUT the AC did not work on two of the hottest days this year... I have been a faithful customer of U-Haul but this experience will be enough to try another company the next time I need a vehicleThomas S.
Customer did not leave a comment.Brendan A.
Kind, helpful.Troi H.
Customer service and quick response to my needs was beyond my expectationsJohn B.
Customer did not leave a comment.MICHAEL B.
Customer did not leave a comment.Jonathan G.
Customer did not leave a comment.Kendall K.
Customer did not leave a comment.Benjamin E.
The woman working in the store was very helpful and a pleasure to work with. This was way easier and more senior friendly for my Dad's move than the kiosk style pick up we did a couple weeks before. This store is really neat and clean and they give great customer service.Michelle P.
Customer did not leave a comment.Susan B.
Customer did not leave a comment.Derek S.
Customer did not leave a comment.John J.
Given the Uhaul system was on the fritz and the woman working the counter was standing in,the experience went well.Asheley E.
They are professional and very nice. Can't beat that.DAVID W.
Customer did not leave a comment.Rob V.
Besides from being given a U-Haul that had electrical problems and being charged because I did not stop for gas for the smallest about because I was told to leave the U-Haul running by a U-Haul worker so my battery wouldn't die so i felt safer if I just drove straight to the U-Haul drop off. I also called the 24-hour line for assistance the night before and no one came and helped me. Spent a good hour trying to return my U-Haul the next morning because the kid ha no idea what he was doing. Not impressed with U-Haul at all and will not be using them again anytime soon.Hannah G.
Great price for renting!Jonathan G.
The nicest people at any U-HAUL ever!Mohamad N.
Check-out time took a very long time.Donna W.
Very easy drop off they knew we were coming. No issuesLELANDP T.
Customer did not leave a comment.Gary A.
Customer did not leave a comment.Christian P.
the people were very friendly and helpful and as the moving day got closer they were always patient with all my questions.Maryel C.
Wonderful staff! a pleasant experienceJoseph L.
Customer did not leave a comment.Christina J.
Drop off was easy and quick. A good experience.Jerry D.
Was charged for a dolly never got itBarbara L.
Customer did not leave a comment.Joshua P.
Can not reach movers and most phone numbers no one answer in Arizona. Not everything should be online ,always should be able to talk to person better customer service.had to move ourself,60 yes old what a clusterfDANA G.
Customer did not leave a comment.Katherine A.
Customer did not leave a comment.Elizabeth N.
Staff was friendly, efficient and had a cute farm stand!NADIA E.
Very nice people Great placematthew M.
Customer did not leave a comment.Arthur H.
I think I should know what my total amount owed when I drop the truck off during business hours. I was given no formal notification at drop off. I had to wit for an email and hope everything was correct.Paul A.
Customer did not leave a comment.Jaime A.
Customer did not leave a comment.Timothy B.
Friendly , everything went greatSherri P.
The location was gated when we arrived at 5 so we had to park on the side of the road.Michael R.
Everything worked. Would buy one if they sold themdonny B.
Very good customer service picking up truck and dropping off thank youPaul S.
Check equipment out. Better. I had trouble with the lights and a flat rear tire due to a old nail or bolt In the tire. Total time I had tlr 3 hours. Got the job done not 100% happyjeff N.
Great people! Very helpful!Mohamad N.
Customer did not leave a comment.Rudolph P.
Customer did not leave a comment.John O.
Customer did not leave a comment.armard R.
A very pleasant experience..The owner and his staff were exceptionally friendly and accomodating.. I would recommend U-haul and Radio Grove Hardware in Raymond NH..My move went off without a problem....Thanks so much..I now know who handles my future moving needs..U-Haul !!!!Mike M.
I tried to do the 24/7 check-in, and it took over an hour. Several of the blankets had some hay/grass in them. Passengers side floor mat had dirt on all over it.Scott M.
Staff was awesome and quick.Patrick D.
Customer did not leave a comment.John J.
I think u-haul is a huge rip off! I got charged triple because I wouldn't drive it back to original location. I moved 100 miles away. In state. Why should I have been charged $380???? I would never use u-haul again unless it was a matter of life! Had it 24 hours!ELIZABETH M.
I don't know? Everything was handled so professionally, I was very happy and I would rent another U-Haul or recommend to friends and family anytime . ??Michael V.
For me, this was a very convenient location. Friendly and efficient service.Peter F.
check out and check-in was quick and painless! great staff!Mohamad N.
Always receive excellent services at this locationJim H.
Customer did not leave a comment.courtnie C.
Thank you for your wonderful service!stephanie G.
Customer did not leave a comment.Audrey G.
Customer did not leave a comment.Dave D.
Pick up time was very slowMatthew O.
Customer did not leave a comment.TRACEY M.
Wonderful service and free coffee while we checked in. Just the best!Wayne W.
Customer did not leave a comment.Mark G.
Everyone was fantastic!! Great help.Kenneth P.
Customer did not leave a comment.philip C.
Customer did not leave a comment.kevin D.
Customer did not leave a comment.Jim H.
Customer did not leave a comment.John J.
Customer did not leave a comment.Richard H.
Raymond is a small town and this is very much a side business for this location.BRUCE F.
cant think of a thing . Wayne was helpful and went out of his way to make sure I was all set and ready to go on my way . couldn't ask for much more . ESPECIALLY THESE DAYSharold B.
Customer did not leave a comment.sean K.
Customer did not leave a comment.Brian S.
They were extremely helpful, friendly and polite. Went above and beyond to help when needed.Elysa B.
Loved the location. It was an old school hardware store. Loved the old school charm. Very helpful.ALEXANDER P.
Very happy, great experienceMark M.
Very understanding with all of the issues at pick up. Easy to communicate with. Following up with company since so many discrepancies between computer and truck rented to me.Mark R.
Customer did not leave a comment.Bradley B.
Customer did not leave a comment.Kathryn K.
Customer did not leave a comment.Richard C.
Everything was great. No issues.Robert H.
Customer did not leave a comment.Bernard M.
Customer did not leave a comment.Tomas A.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.EDWARD F F.