Customer Reviews for Raffees Auto Shop
(U-Haul Neighborhood Dealer)

111 reviews

1335 S Green St   Henderson, KY 42420

(270) 957-8898

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 957-8898

1335 S Green St
Henderson, KY 42420

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My only issue with Pick up was getting clear on where I was going. I originally indicated the Green River Road location in Evansv ille and even got an intial confirmation on pick up at that locale. I called to confirm and I am glad I did because I was then told it would be Henderson. Not sure how tht would have worked had I not called.

JOHN S. 
Rating:
5.0

Great experience

PAUL C. 
Rating:
1.0

We originally were supposed to pick up at Speedy Oiler in Evansville but the day before we were moved to this pickup location in Henderson, KY. The location was supposed to be open at 8am our pickup was ready at 8am. We arrived at 8am and no one came to open the building until 9:15am. We had to wait for over an hour. Completely unprofessional. I called the UHAUL regional office they said they would call the field manager and they would call me back - I never received a call back. Additionally, at this location the woman told me my total was over $900 - and started updating my online order as I had the order on my phone. My original quote was ~$730. She upcharged us over $200 and tried to add things on to our contract we originally declined. She was not friendly or helpful at all and did not apologize they were over an hour late. I'm not sure why at this location they were changing my order right in front of me and the dollar amounts on my order, drop off location, and adding things on to up the total charge amount. Thank goodness I had screenshot my order that morning before this associate updated everything incorrectly. I called the regional office and they agreed we were overcharged and refunded us the difference. They also did not have the equipment ready at 8am - the back of the trailer had nails, dirt, leaves, screws and was very dirty. We have been loyal customers before and have always picked up a clean vehicle. They also did not walk out with us to inspect the vehicle and did not give out the UHAUL packet (with the phonenumbers , etc. that is usually kept in the cab) that we have received in the past. This location was very unhelpful and I would not recommend from a friend. This bad experience will make me use a different moving company in the future. I am very disappointed with our experience. This was the worst experience I have had with UHAUL after over 6+ times using this company. We will never use this location again.

LINCOLN REISING O. 
Rating:
1.0

Customer did not leave a comment.

MAYLAJIA S. 
Rating:
5.0

Great customer service

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
1.0

Still transacted my card for more money for gas even without knowing about the extra money that was taken before, this entire experience was horrible. Very money hungry company...smh!!

Travis S. 
Rating:
3.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL A. 
Rating:
4.0

Customer did not leave a comment.

BRIAN K. 
Rating:
4.0

Not alot of interaction with this location since im only the financiar, my grandson and daughter done the drop offs. But nothing bad was told to me.

Margaret P. 
Rating:
3.0

Customer did not leave a comment.

Penny H. 
Rating:
5.0

Customer did not leave a comment.

tony G. 
Rating:
5.0

Customer did not leave a comment.

Kelli K. 
Rating:
4.0

Customer did not leave a comment.

LAURA B. 
Rating:
3.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Ellsworth A. 
Rating:
5.0

Need a disabled veterans discount.

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Very pleasant people who waited on us

william H. 
Rating:
1.0

Gave me the wrong size trailer for my truck it was to small so I missed my appointment to get my motor put in I'll be in there this morning to discuss this matter

Carlene W. 
Rating:
3.0

Customer did not leave a comment.

Morgan T. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

LITICIA C. 
Rating:
4.0

Customer did not leave a comment.

WESLEY M. 
Rating:
5.0

The only problem was that I ordered 6 blankets and they were no where to be found, I did report it.

Jeffrey P. 
Rating:
3.0

I only dropped off the truck and auto transport. I did not go inside the building. Staff was friendly when I spoke to them on the phone. The final bill etc was sent quickly.

VIRGINIA T. 
Rating:
4.0

Customer did not leave a comment.

WANDA W. 
Rating:
5.0

Customer did not leave a comment.

EDDIE H. 
Rating:
5.0

Drop was a breeze

BRITTNI O. 
Rating:
5.0

Customer did not leave a comment.

LEXXUS C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN A. 
Rating:
3.0

This is a criticism of Uhaul in general and not one specific location. Your insurance rates are ridiculous. To charge $25 for a one day trailer rental equates to over $9000 a year!!! This is an obscene charge for insuring a small trailer!!!

ANTHONY F. 
Rating:
5.0

I couldn't have been more pleased with the whole experience including the great customer service. Thank you. If the need ever arouses; I would definitely use this location again!

TERRI B. 
Rating:
5.0

this location was only .1/2 mile from where I moved. That was pretty cool! Easy to drop of after hours.

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Dalton S. 
Rating:
5.0

I am well pleased with this location and the gentleman who handled my transation.

VERONDA R. 
Rating:
5.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Tried to pickup through UHaul online. It was unable to find my location which stopped the pickup process. Luckily the business was open and got me checked out. Had the same problem when dropping off but this time business was closed. I called them and left a message that I had dropped off truck at the appropriate time since I unable to actually contact anyone from UHaul. Raffees was great but UHaul needs to work on their online portal. That was a zero star experience.

PHILLIP W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
3.0

The gas hand didn't work and I overpaid for gas but no one offered me a refund

April S. 
Rating:
5.0

Customer did not leave a comment.

ERIC F. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
3.0

Customer did not leave a comment.

Ginny D. 
Rating:
4.0

Overcharged! I put the same amount of gas back in the u-haul, but was still charged as if I didn't put enough gas back in it. Also, I thought it would be cheaper to return the u-haul to the city I moved to vs the city I rented it from. But I had to return it to the location I initially got it from or it would of been $100 more. I'll go with budget trucks next time and get my union discount!

DANGELO S. 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
4.0

Raffles Auto Shop was nice, friendly and very helpful. I would definitely recommend their Uhaul services. It is not the biggest or nicest of facilities but more reminiscent of Uhaul service centers of my youth.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
3.0

Not open posts hours

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

Do C. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
1.0

Charged me for moving pads that never had cab and cargo area was not clean even called to about not receiving the moving pads and was assured I would not be charged and was charged

STEVEN W. 
Rating:
3.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

I paid the more mileage than I actually used and filled the tank up upon returning it and then was charged another 23 dollars and change to my debit card without any explanation of the charges of which I'm still not sure what they are. I'm not going to be using uhaul again unless I get an explanation for the additional charges. I only put about 14 miles on it and put 7 gallons of gas in it when I returned it . Is this standard practice for all uhaul vehicle rental or did I get screwed over and charged for a fraudulent charge

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Ben D. 
Rating:
5.0

Customer did not leave a comment.

JACLYN B. 
Rating:
3.0

Not charge me 2 times for the same rental.

SHANICE B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH A. 
Rating:
5.0

The interior wasn't clean and the renter before me smoked in it. The smell wasn't pleasing. I had to clean the cab out and put air freshens in the cab. With the whole Covid-19 going on you would have thought that there would have been better guidelines on cleaning before the next renter.

Anthony B. 
Rating:
5.0

The man that rented the truck to me was a nice guy.

CHARLES P. 
Rating:
5.0

Never get rid of the owner. Viva la raza!

OSCAR T. 
Rating:
4.0

Customer did not leave a comment.

Luke W. 
Rating:
5.0

Customer did not leave a comment.

Cory M. 
Rating:
4.0

Light on plate was falling and not working and was not recorded on last drop off.

Matt B. 
Rating:
3.0

I think .69 cents for every mile is a bit to expensive, I did not expect to pay $60 to use a truck for 2 hours, 3 at max.

brittany M. 
Rating:
5.0

Customer did not leave a comment.

Rickey W. 
Rating:
2.0

I don't usually do reviews, especially not negative ones. I was pretty disappointed with my experience at this location. My pickup was scheduled for 8:30 am on Saturday May 23rd in Henderson. I did not really want to drive all the way to Henderson, but the lady I spoke with said that's the only place that had the trailer I needed. (It was a 30 minute drive) I arrived at 8:20. I waited in the parking lot until 8:30, when my appointment was scheduled. 8:35 rolled around and there was still no one to be seen. I called twice, and knocked on the door. I then noticed the hours posted said 9 am on saturdays. Why was my appointment for 8:30??? My dad went ahead and hooked up the trailer we reserved to his truck while we waited. Half of the lights on the trailer were not working. Annoying, but we only needed it during daylight. We continued to wait around until 9 for them to open. I remembered they had an online check in process, so maybe we wouldn't have to wait until 9! I made an account on their website, clicked on my reservation, and clicked on “online check in”. It said “this site is not available”. I tried 3 times. It didn't work. So I continued to wait until 9. All 3 employees pulled up at exactly 9 am. We followed them in to check in and leave. I asked them why my appointment was for 8:30 when they don't open until 9. Without any apologies, they brushed it off and said “oh yeah, we changed our hours a while ago. We just haven't updated the system”. Then as I'm filling out paperwork, my dad mentions that the lights on half of the trailer don't work, so that we don't get blamed for that later on. The guy says, “oh really? Then I guess we can't rent it to you.” At this point I'm in tears. Silly? Maybe. I was very aggravated, and refused to leave without this trailer that I was told was the only 6x12 trailer in the area at all available. Why wasn't it inspected before being rented out??? Why is their system not updated to their new hours?? Why did we not even get an apology?? These are the questions that haunt me.

Kaitlyn B. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
2.0

The pick up process was very slow and took a lot longer than we expected based on previous rental experience. They also did not have the requested dolly equipment so we had to move without. A bit disappointing.

Daniel A. 
Rating:
1.0

Customer did not leave a comment.

john D. 
Rating:
4.0

Customer did not leave a comment.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Dezarae N. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

Karen A. 
Rating:
4.0

Customer did not leave a comment.

DWAIN K. 
Rating:
4.0

Customer did not leave a comment.

Kari K. 
Rating:
3.0

I was told that a dolly and furniture pads would be on uhaul for me to use and there were none on there. When I called I was met with attitude and was told there would be an additional charge. I knew there was a charge but lack of apology for them not being there in the first place is what aggravated me. We were extremely busy with moving and the process was made harder by the truck not having what it was suppose to have. My family physically carried washer, dryer, etc. By hand because there was no dolly.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Sierra D. 
Rating:
3.0

I returned the truck on the recommended gas and milage but was still charged for them.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Easily accessible location off of a large roadway, plenty maneuver room.

IAN F. 
Rating:
3.0

Customer did not leave a comment.

Shane S. 
Rating:
4.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

We dropped it off after hours. It was easy to do by calling the 800#

Mark T. V. 
Rating:
2.0

Did everything online but still took 40 minutes.

Shane D. 
Rating:
1.0

The place where we rented from was terrible it was supposed to open at 9:00 it opened at 9:40 there was a guy that worked there that was sitting out in front of the building telling other customers that the guy had some things he had to do. One he finally arrived he didn't apologize, they were very disorganized and the Uhaul was filthy it had dried mud and dirt all over it. We were charged more than another customer which we know since they also gave us their service contract by accident.

Brandon T. 
Rating:
5.0

Customer did not leave a comment.

corey S. 
Rating:
3.0

Customer did not leave a comment.

Thomas I. 
Rating:
5.0

Although busy with other customers, we were able to drop off and be on our way in a very short time.

Suzanne S. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
No reviews have been submitted for this location.

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