Customer Reviews for Rainbow Furniture
(U-Haul Neighborhood Dealer)

264 reviews

3206 Covington Rd   Fort Wayne, IN 46802

(260) 918-0246

Location Hours

  • Mon: 10 am - 6 pm
  • Tue: 10 am - 5 pm
  • Wed-Thur: 10 am - 6 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(260) 918-0246

3206 Covington Rd
Fort Wayne, IN 46802

Services at this Location:

Location Hours

  • Mon: 10 am - 6 pm
  • Tue: 10 am - 5 pm
  • Wed-Thur: 10 am - 6 pm
  • Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

laurel H. 
Rating:
5.0

All went very smoothly. Thanks

Joe U. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Ian N. 
Rating:
3.0

Customer did not leave a comment.

Conner P. 
Rating:
5.0

Great service friendly efficient and helpful. This my location to ALWAYS use!

James F. 
Rating:
3.0

One of the employees needs to work on customer service skills. He was going to give us a 26ft truck without a ramp because the previous person broke it. They didn't call ahead to warn us or look up another location for us to rent from. Luckily my husband is handy and he fixed it. Another employee spoke up and offered us a discount, but the man working with us wasn't going to do anything about the situation. If it weren't for the other man, this review wouldn't be so good.

christina O. 
Rating:
5.0

Thanks to corporate who found this location open on Sunday.

Susan D. 
Rating:
5.0

Justin was great to work with and made the process easy. Jays movers were great too, very hardworking, helpful, honest young men.

Sara H. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
4.0

Customer did not leave a comment.

Madisen P. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY O. 
Rating:
4.0

N/A. The staff at Rainbow Furniture was great and helpful.

Donald O. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Customer did not leave a comment.

Kendra P. 
Rating:
2.0

The truck that I got was in poor condition. There was a lot of body damage which made it hard to open and close the doors. I picked it up before normal hours and had a difficult time logging. The website kept saying I was not at the proper location. After moving around the lot I was able to get logged in but it took quite a long time of messing around to be able to start the check out process. If I could have found a truck somewhere else I would not have accepted this truck due to the damage.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Rosemary A. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Ricky T. 
Rating:
3.0

The service itself was fine, the person who helped me through the paperwork and things was creepy. He was hitting on me and got my number from uhaul. He texted me asking me out and I just feel that inappropriate and gross. I will NOT go to the rainbow furniture location in Fort Wayne IN, again.

Eden D. 
Rating:
5.0

Customer did not leave a comment.

Tyson D. 
Rating:
3.0

It would have been nice to know before i showed up that I was going to be forced into buying an ancient 4 pin adapter for 50% the cost of my rental. Ridiculous.

Ryan B. 
Rating:
5.0

I was impressed by the care that was taken to be sure my trailer was correctly and safely hooked up.

Bruce F. 
Rating:
5.0

Customer did not leave a comment.

Hunter C. 
Rating:
5.0

Staff was really friendly and helpful

Rosemary A. 
Rating:
4.0

Customer did not leave a comment.

Lon R. 
Rating:
3.0

Had to find the owner to rent the u-haul, store was completely empty. Kind of strange, but other than that good experience.

Abdullah A. 
Rating:
5.0

Friendly and helpful staff

Joshua K. 
Rating:
5.0

There is no improvement needed.

Tony B. 
Rating:
5.0

Nothing. Always a great experience.

SCOTT G. 
Rating:
5.0

I keep up the great work.

Matthew D. 
Rating:
5.0

Customer did not leave a comment.

bryson K. 
Rating:
5.0

Really can't improve on experience.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Rental shouldn't start until paperwork is completed.

Norman R. 
Rating:
5.0

Customer did not leave a comment.

Tawfiq A. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

joe T. 
Rating:
5.0

Customer did not leave a comment.

TI S. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
3.0

Make sure equipment has proper tire pressure before sending out. Also not all the lights worked either. Tire had 10lbs psi

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Raymone P. 
Rating:
5.0

Very helpful. They were very professional and did everything. I didn't even have to touch the trailer once. Much better service than I expected.

Marc R. 
Rating:
4.0

Location -Check equipment a little more thoroughly. There was a part to somebody's vacuum cleaner left in it. UHaul corp- You need to troubleshoot the UHaul app as it wouldn't let me complete the return process.

Barry L. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Arthur Z. 
Rating:
5.0

The employees at the Covington u-haul site were extremely helpful. We were having a problem because our original drop off place was up in Avilla and that was way too far so these people at this uhaul went above and beyond the Call of Duty to help us drop it off somewhere near our home.

Edward K. 
Rating:
5.0

Very friendly and accommodating

Somsak M. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

Customer did not leave a comment.

Deb O. 
Rating:
5.0

Customer did not leave a comment.

larry S. 
Rating:
5.0

Honestly, it was a fantastic experience. The guy who helped set me up was extremely friendly and helpful, a delight to work with. I would absolutely go here again!

Will H. 
Rating:
5.0

Your online return is horrible. I went online with my phone and it wouldn't read my location. Online help chat suggested that I download the app. I did this and it read my location but didn't list Rainbow Furniture as a location to return. 30 minutes in a parking lot at night trying to do this. This was the worst part of the whole experience.

John S. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Fantastic service. I have rented equipment twice now from this location and Justin Osborne has been there both times helping me and has made renting uhaul a positive experience that will allow me to recommend this location to others. Thank you

Carl Q. 
Rating:
5.0

Have a pickup truck at this location, fix the truck that has a broken hitch for this location. These adjustments would benefit this location. Staff was great and helpful. I needed to change what I rented to a 10' truck and a utility trailer due to the ramp being too narrow on the truck. They were able to accommodate my needs.

Rachael S. 
Rating:
5.0

Great all around!!!

Mario M. 
Rating:
5.0

Quick friendly service good communication Incredibly pleased with my experience

Carl Q. 
Rating:
5.0

Very friendly. Process was fast and easy for pick up and drop off.

Kristina C. 
Rating:
5.0

everything was fine

John D. 
Rating:
5.0

Customer did not leave a comment.

Bettie C. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Cassie T. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

Monique J. 
Rating:
4.0

A little upset. The uhaul was returned to the location here in mesa AZ on Friday 4/1/2022 an they did t return it the system until 4/3/2022 so I got a late change. Which is bullshit.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Evan E. 
Rating:
5.0

Customer did not leave a comment.

LawrenceEdwardKa K. 
Rating:
1.0

Unprofessional, takes forever and even if you do online check in you still have to go inside and do the whole process. Trucks are usually running on their last legs

CHRISTOPHER S. 
Rating:
5.0

Customer did not leave a comment.

Cody H. 
Rating:
5.0

Customer did not leave a comment.

KEITH W. 
Rating:
5.0

Great customer service

Elizabeth C. 
Rating:
5.0

The truck had 150k miles on it and serious steering issues. From the passenger seat you could see the road when the door was closed. I would consider the quality of the vehicle a public health hazard.

Brian M. 
Rating:
5.0

The only thing I can think of is with the mobile check-in. It took about 8 times to be able to capture a picture of the digital odometer reading. It was only capturing part of it. I don't know how to make that better, but that took several minutes.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
5.0

Customer did not leave a comment.

Mario T. 
Rating:
5.0

Justin was kind and helpful! Truck perfect for my needs. Would recommend this location!

Nicole B. 
Rating:
1.0

I was charged 7 more miles than I used. I'll be disputing theses charges

Roy C. 
Rating:
3.0

Equipment was ready and in good working order, just had not been swept out and one of the rear wheels had obviously been deep in mud as wheel and rim were covered and built up on under body and mud flap. This location was very good to work with and easy to get in and out when picking up and dropping off.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

KARL G. 
Rating:
5.0

Customer did not leave a comment.

XAVIER R. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Everyone there was great and it's nice to do business with local people in the community

DALE H. 
Rating:
5.0

Customer did not leave a comment.

MELVIN W. 
Rating:
5.0

Excellent service!!!

FELICIA K. 
Rating:
5.0

Customer did not leave a comment.

MELISSA M. 
Rating:
5.0

Very nice and helpful. available when needed.

JOSEPH S. 
Rating:
5.0

Have a Justin Osborne there he was great

TIMOTHY O. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

People at this site are very friendly and the number of available vehicles plentiful.

DANIEL C. 
Rating:
3.0

Crack in windshield, UHaul truck either needed an alignment or had tie rod issues, and there was unmarked damage on the vehicle.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Alexander D. 
No reviews have been submitted for this location.

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