Customer Reviews for Rainbow Furniture
(U-Haul Neighborhood Dealer)

52 reviews

3206 Covington Rd   Fort Wayne, IN 46802

(260) 918-0246

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(260) 918-0246

3206 Covington Rd
Fort Wayne, IN 46802

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The person there to receive us was kind and polite and the transaction was quick and painless.

RACHAEL E. 
Rating:
4.0

When I returned the truck it was after hours.

Donald R. 
Rating:
5.0

Excellent service provided by Justin! Would use this U-haul location again and would recommend it for anyone looking to receive a terrific moving provider experience.

TERRENCE S. 
Rating:
3.0

Online check in didn't work. Tried several times and finally called the local representative to complete the check in.

WILLIAM L. 
Rating:
5.0

Nothing to improve on, staff was very friendly and easy to work with

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Tyler Y. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
1.0

Customer did not leave a comment.

Jared W. 
Rating:
5.0

Keep doing what you're doing! Splendid experience overall.

Christal O. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
4.0

I feel like Justin lied to me because there want another car dolly available. He sent me on my way with unit that had defective wiring.

Francisco S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
3.0

I dropped the vehicle off and was told “the person that checks them in ain't here so you can just leave the key”. I left the key and drove past there 2 days later and the vehicle had yet to be checked in. I had to call inside to Rainbow Furniture and ask them to check the vehicle in because I did not want to be held accountable for it.

LASANDRA J. 
Rating:
5.0

The process was seamless. The rep at Rainbow Furniture was able to easily book the truck and was able to make changes the day of rental easily. Would rent from them again!

THOMAS Q. 
Rating:
3.0

The battery on this truck was dead. Truck did not start after loaded

Jacqueline C. 
Rating:
4.0

I tried using the movers and I wasn't ever contacted by the moving company I picked. I believe on your website it states that they would reach out to me first. I waited maybe 4-5 days to hear something and nobody ever got in contact. I think at that point I noticed an email saying that I should contact them? I ended up cancelling because I wasn't sure how I would explain how I booked their service through a different website that they apparently don't know when they're bringing in customers. Shouldn't they be notified when someone books them through your website so they can reach out to me and I can give them that payment code? I'm not upset, i just wish it were more clear because it seems like an amazing service. Maybe let me select like 3 different services all within the same price range and have them reach out to me so that if no one reaches out from "xyz moving service" then it's likely that someone else will reach out. I wish I had figured it out because I still have stuff to move.

Jordan L. 
Rating:
5.0

I was charged a return fee of $20 even though I checked in online as directed. When I called the location to question I was told that the $20 would not be charged to me and be waived due to the fact that the GPS did not register correctly which I was told was an issue on U-Hauls and not mine. I am not happy that I had to pay 20 extra dollars when I followed the instructions. I am not sure that I would use a location that has remote check in again for this reason.

Angela F. 
Rating:
5.0

Customer did not leave a comment.

Pablo L. 
Rating:
5.0

Experience was excellent. The owners/operators were very knowledgeable, patient and helpful. Clearly they take great pride in their work.

John J. 
Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
5.0

Customer did not leave a comment.

mahamat G. 
Rating:
5.0

U-Haul 24/7 truck share is amazing. Obviously, because it's available 24/7 and very easy to use. Simply, convenient and simple to use

JAN D. 
Rating:
5.0

Well when the trailer says “5x9”, it should be 5' wide!!!!! The bed was way short of 5'

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
1.0

WARNING!! U-Haul will charge an "afterhours service" fine of $20 if you don't "check in the equipment on your mobile device" when return equipment to a facility that's closed. This fine will be assessed even if you buy the equipment insurance. 20 bucks isn't much but it's darn irritating to find out the next day. Especially when the pickup Rep doesn't notify nor does the U-Haul text notifications.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Abraham P. 
Rating:
5.0

Excellent service from everyone. Truck clean and well maintained.

David D. 
Rating:
5.0

Customer did not leave a comment.

Joe T. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
4.0

Although we stated from the beginning that the trailer would be dropped off after hours, it was never communicated that there would be an after-hours fee of an extra $20. The fee was just added to our credit card. This should be communicated with customers from the beginning.

Tricia W. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Smooth process. Quality equipment. Friendly service.

CRAIG M. 
Rating:
4.0

Customer did not leave a comment.

Ted R. 
Rating:
4.0

Very fast and great customer service. The rate for renting an appliance dolly was cheaper than any place I could find.

Casey W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

New to the business. Polite Helpful

DEBORAH R. 
Rating:
5.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Make sure if you are needing a truck that you know how far you have to drive if the first location doesn't have that size available.

Leroy W. 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

damion H. 
Rating:
5.0

Customer did not leave a comment.

Tejeswar Y. 
Rating:
3.0

Customer did not leave a comment.

Brian V. 
Rating:
5.0

You need more people like Justin Osborne. He was so helpful and patient with me as I picked up the truck and also when I returned it. He's all about customer service and that's hard to find nowadays.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
4.0

Customer did not leave a comment.

Jillian L. 
Rating:
5.0

Check out your other u haul facilities, you may be surprised what you fine there..

Roy P. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
1.0

I was 7 minutes from the main branch. To save money I stopped in to drop the rental truck off, a snarky rude employee informed me there would be wrong drop charge! If I did this. I told her it was wrong to make your customer use more fuel to take the rental back to satellite haul place twice as far away.

Louie S. 
Rating:
3.0

This location has JUST started to work with Uhaul, so they didn't get their dropbox yet. We were looking for it for some time, luckily the one of the family who owns the store stopped by and we could get the keys to him. They were VERY HELPFUL. Please just get their dropbox to them! Or mention to only drop off during business hours.

Paul M. 
No reviews have been submitted for this location.

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