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JEFFREY D
Customer Reviews for Rainbow Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fast, efficient and very nice people. This is now my “go to” location when I need a truck or trailer.
RONALD NIt was great
Aaron HWhole process from reserving, to pickup to return was seamless, and manager was very efficient explaining everything to me.
DAVID DNothing
TONY LThank You! For being Available when we need this Service Really Great Help!! Thank You Again!!
THOMAS MIt is so nice to have this facility here. The staff is so friendly and helpful. I don't go anywhere else. Thank you.
PATRICIA SThe process was smooth. The truck ran well and met our needs. Customer service at the location was polite and attentive.
Anthony C.
William BI dealt with very nice people. The trailer performed just perfectly. It was a very good experience overall
MICHAEL A5 stars !
CHRIS DSuperb service above and beyond expectations.
BRYON SI had a hard time finding the truck. It was on the opposite side of the building from where ask the trucks were located. Luckily they were open and the guy inside was very helpful and nice.
Gerrie EEasy in and out. Clean facility and equipment. Straightforward contract. Very friendly staff.
DONALD HVery pleased with the service.
ROSETTA BNothing right now. Rainbow Furniture is a convenient location for me and the staff was top notch. Everything went smoothly.
GARY MJustin Osborne and his assistances were outstanding, Very Professional and Straightforward. The service was so Nice i had to do-it Twice, came back the following weekend and rented another Truck. Looking forward to another Great Experience w/ their Services in the Future.
SPANKY KI only marked "NO" on location and personnel questions since the drop-off was after hours - I didn't go inside and didn't interact with anyone. you should add a "N/A" option for such instances. Drop-off was easy; drop box was well marked and easy to find. Same problem with the phone app as with check-in - didn't allow me to select images of odometer, etc. for upload. I just gave up and put my rental agreement in the box along with my key.
GARETH MNothing to improve on, the whole experience was great.
TIMOTHY SQuick and friendly service. Very helpful in choosing what was needed for the task at hand. One the better experiences I've had at U haul.
JAMES SThe people there are so helpful. I have previously rented and will continue to work with this site. Thank you for every thing.
Patricia SExcellent attention, I would only explain in greater detail the return of the truck, since in the application I could not do it and it was until I had delivered it that I saw an informative video of how I should have done the delivery, but there was no major problem with that, call U-haul and they solved it.
MAYQUELYN DI cannot say enough about this U-Haul Location. We needed to bring a car back from a city an hour away and the workers at this location stayed past the closing time in order for us to get there and pick up a towing trailer. Thank you so much!!
JENNIFER CNothing. I was very pleased with this experience
AMY WTrevor was excellent to work with on my rental. Thoroughly explained everything, was courteous and extremely helpful. Thank you!
CHRISTOPHER KDefinitely the better location to get a truck from compared to the east Jefferson location wetr the people wete
JAMES EThe person that helped me did not even work at U-Haul or I didn’t know if they did. They took the keys but had no apology for the situation. They said they were covering for the person that worked there, but I could not stay long because I had an Uber driver Waiting for me. No whole situation was all bad, unsafe and unprofessional.
SANDRA CThe whole process of renting went very smoothly and quickly.
NICHOLAS OEasy,helpful, and quick to make a drop off.
darrell cThe guy I met there was excellent. He is a professor in handling customers. I will recomend him
JAMES MThe location is very convenient, and much quicker than dealing with the Coldwater road location which is perennially understaffed.
JAMES WI paid double the amount because the truck I was driving didn't have heat. I requested another truck and they were very friendly and complied with my request. I paid again for the second truck and I have not received the money that was owed from the first truck. 103 dollars
KENNETH LNa
JENNA KNo room for improvement. Customer service is top notch unlike the Washington Blvd. location where rude staff, mechanical breakdown of rental truck and vermin infestation in storage units has costs me thousands of dollars. The Rainbow Furniture Uhaul Hub is highly recommended. In fact; my Son rented 15 ft. truck the same day I did to transport to his own hone all I could not carry during IN to TX relocation. See Justin and Trevor for great customer service.
TAMMIE HNothing
MARK BNothing
JOHN BKeep on keeping on
RONALD NVery honest and professional was well satisfied thanks
ANTIONE BEasy and Efficient
SCOTT SI continue to use this location. The staff is great and the equipment is always perfect.
JASON SI've rented from this location 3 times in the last 6 months and will be again very soon. Excellent service every time. 100% would recommend to everyone.
KYLE Mthe door on the driver side was not lock properly and needed to close and open the door 2-3 times. Thank you.
THAWNG TPut cruise control on your trucks. 1,000 miles of manual throttle had me cursing your company the whole drive.
GREGORY MStaff was very friendly and easy to deal with. This location will be my go to in the future.
RONALD N