Customer Reviews for Rainbow Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rainbow Market

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HUNG C.
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Customer did not leave a comment.

Richard L.
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the agent rude and very unprofessional, I show him the gas receipt for $5.00 of gas I put in and he wanted another $5 dollar from me. I ask him how gas it takes to go 6 km. He did not answer me, but it does not take 10 or 5 dollars to go 6 Km.I ask for a receipt for the 5 dollars he said it would in my email and walk away.

Petronila L.
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Customer did not leave a comment.

baylee H.
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The service at this location was absolutely HORRID. It's well worth it to go to a far away location rather come to this one. The man who was working behind the counter was extremely rude, didn't know how to communicate, and clearly didn't know what he was doing. I've rented many uhaul trucks/vans over the years, so I know the process and how it should go. This guy did everything differently, and over charged my card before we even left the location. He was not prepared to check us in at our pick up time, and every single customer that came in after us to buy something, he rudely waved us out of the way to help them instead. Because of this, we were HALF AN HOUR late leaving the location. This caused a huge hassle for the rest of our day as we were behind schedule. The van itself was filthy, and obviously not cleaned in the driver's area between clients. With COVID, that is extremely unacceptable. The inside where we sat should have been sanitized. The back of the van was also filthy and had toenail clippings all over the floor! How does that even happen?! It was disgusting. The check in process was the worst I've ever had to go through, he refused to take my partner's credit card and driver's license, even though HE was the one driving and paying for it, and was also the name I made the reservation under. He wouldn't give it to us unless he had MY license and credit card, for whatever reason. I was worried I wouldn't have enough room on my card for the purchase but he wouldn't take anything else, which makes no sense at all. He asked us to estimate how many km we were travelling so we told him our destination and he put down way more km then it actually was. Again, my card was charged before we even left the building. I've ALWAYS been charged after we drop the vehicle off. When my partner went to return the van, the man told him we needed to fill the gas tank completely. Luckily my partner had a picture of the front dash where it showed how much gas we started with, (just over half a tank), because the man had asked us to take a picture of it before we left to keep track of the mileage. My partner walked out on him in frustration after being shooed aside yet again for another customer that came in after. Then this morning I find another charge on my card from uhaul for 30 more dollars! For gas? I don't think so. I will be contacting the uhaul head office to put in a formal complaint about this location.

Anthony E.
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This was possibly the most unprofessional experience I have ever had with a seemingly reputable company. Having the proprietor of the Rainbow Market represent Uhaul is likely damaging the reputation of the company. I don't even know where to start with how bad the experience was. I hope I never have to go back to the rainbow market.

yongsheng M.
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I just want to know how much u guys charge per km

Sandra D.
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The location was convenient as far as where I needed a truck However when I arrived the truck was nowhere to be seen. I tried to check in at the counter and they seemed not to be aware of my rental. It is a small corner store and quite buzy and they had a continual line up of customers and I had a hard time getting any info from them. Finally the female clerk called a man who made a phone call and told me the truck would be there in ten minutes. I had to be somewhere within the hour and was about to call u haul to try to find alternate equipment when the truck showed up. the previous renter took out his dolly and it looked like the man from the store checked themileage etc and then he began the process of checking me in. I did not see any cleaning done of the interior of the truck which in these days of covid I would think at least surfaces should have been at least wiped with lysol wipes or something. The store operator took forever to check me in some of which he could have done while I was waiting for the truck but he refused to do anything until the truck arrived. Then when he asked for a credit card I produced the Visa card which I had used to secure the rental. He said no he wanted a credit card and this was not a credit card. I told him it was certainly a credit card but he kept saying it wasn't and kept asking for a credit card. Finally I produced a mastercard which he accepted. The vehicle itself was fine although not properly cleaned. I was happy to be able to get the vehicle on fairly short notice for moving day but i would not recommend this location.

Liam M.
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I reserved a truck with 10 blankets and a trolley. I got a truck. It meant a much more difficult day of moving. Wont use again.

Chris P.
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Some confusion when picking up the vehicle - even though I checked in ahead of time on line - but once it was cleared up it was ok

QI W.
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Customer did not leave a comment.

ranjesp D.
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Service was really bad, complications was very poor

Euge L.
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Customer did not leave a comment.

Gregory W.
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Be honest about pricing. I was tricked into paying for a two-day rental when I asked for 24-hours. The employees at this location were of no help so I am emailing U-Haul for a partial refund (of the extra day)

Peleg L.
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During COVID times i assumed that sensitizing the cab would common practice but unfortunately that wasn't the case in this location. Picking up the van and not knowing how many people used it before it was cleaned was very unsettling.

Shane G.
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Educate the store owners on the process.

Shihao G.
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Customer did not leave a comment.

Erica L.
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Terrible! All of your ads say I can do everything online but when I booked my pick up at a location near my house I received an updated that changed my reservation to distant location at a much earlier time. I drove all the way there only to be promoted that my reservation had expired. Now desperate and out of time I had to drive all the way out to Rainbow Market in Richmond. The place was a dump, the guy couldn't explain anything to me and was super rude. I had to pay $70 instead of the $30 I had been quoted because I was now 20 minutes away from the location I needed to be. When I asked for a receipt at the end he just saying ‘bye!' For me to leave, it was so awkward and I was so exhausted that I just left. I have a herniated disc at the moment so the whole day was painful in many ways. I'm moving next week and considering canceling my U-Haul and switching to a modo Van. You make it sounds so easy to book in your ads but, wow, yesterday was far from it. I haven't experienced this bad of a service in a long time.

Desmond C.
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Terrible, rude customer service from the Rainbow Market owners/staff and the facility is dirty and a mess. Would never use or recommend that location to anyone.

Michael H.
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Gentleman was difficult to understand. Unit smelled of garbage. Using the uhaul app turned out to be a waste of 40 minutes due to amount of time uhaul took to authorize use. Anyone using app should ‘find' vehicle 15 mins prior to arrival.

Philip O.
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The owner is not as professional as the other u haul store

vlabimir S.
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The agent was very rude and made us wait for 30 minutes to get the truck. The truck itself had a broken side mirror which we had to fix during the trip with the tape. Otherwise it was dangerous to drive. Very disappointing.

rishad J.
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Wasted more than 45min in waiting and vehicle's side mirrors was loosed that one have to hold.

derek C.
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Customer service was shocking bad, inky used it because it was the closest to the airport

yangxiao Y.
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The owner is very friendly, and the service is convenient. I would like to booking again.

Wendy S.
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- filling out all of the information online was pointless, once I got to the location they took 15 minutes to slowly type all of our information into their computer - the store location was filthy with piles of garbage everywhere, employees were rude - the truck was dirty inside (obviously hadn't been vacuumed in a very long time) and had pieces of paper garbage in the cup holder and on the floor - the truck's gas was very close to empty at pickup - the check engine light was on at pick up - this was the worst experience I have ever had with uhaul and will be renting from another company next time

William D.
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The service rep wasn't super friendly, but good enough. The truck wasn't super clean, but it was clean enough. This location got me the truck, the truck was functioning, and it was reasonable quick. Don't expect hotel quality service because this isn't a hotel and that's fine. Used online check-in.

Anton M.
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Very difficult to communicate with owners/agent at this location. Also" too much requirement for photographing things and uploading (e.g license) - difficult for non-tech people

Rhea V.
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The pick up/drop off location should not be open...period. It is a disgusting place that is poor representation for uhaul. The truck smelled like fish, was dirty and the ‘online check in' did not speed up the process. If I haven't caught COVID 19 yet, I'll have it now after being in that horrendous store. The ladies I spoke with regarding my complaints were lovely and very helpful on both occasions. The First Lady said a complaint could be submitted. The man at the store charged me double after the First Lady said I would be free for the extended period. Please contact me at 902-628-7432 to discuss this further. Thank you!

li Q.
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Customer did not leave a comment.

Matt B.
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Customer did not leave a comment.

Ernesto V.
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Christian S.
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Be a little bit more friendly, they were rude in the treatment.

Chi Ming C.
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Customer did not leave a comment.

Riley H.
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The location was very disorganized. I had to wait quiet some time to get the truck and there was now walk around or to tell me about the vehicle. The gas tank was empty and when I asked about the fuel level the store owner told me to find a gas station without clear direction. The truck was dirty and inside was littered with past drivers trash. The truck did its job and I returned it early, but the payment was very unclear. I made a deposit using my debt card and got cash in return. I didn't get a receipt until a few hours later.

carl A.
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This owner of the shop I hired from was incredible unprofessional, wasted about 2h in total signing and returning. Made us clear out the truck when we got it. Tried overcharging us for fuel. Terrible experience with this location

Cherise C.
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Faster check-out. Better customer service. Agent call to complete order.

Sidney H.
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I wasn't expecting to have to go to counter, this location doesn't have a mobile self-pick up. The only attendant was concert about the patrons of the store instead to do the registration process for me. They have a terrible customer service, it took about 25 min to get the truck, and I had to remember what I ordered (dolly and furniture pads). I do not recommend this location.

Nathan C.
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Customer did not leave a comment.

qui V.
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Good service.

mika S.
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Customer did not leave a comment.

DEVLYN A.
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A disaster U haul needs to stop allowing these people to represent their company. Rude, dirty, lazy, didnt even know what I already did online. Wont use u haul again. If U haul doesnt care who represents them then I will go somewhere els.

CHUNG-WEI ERIC L.
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Nice Owner and like this location.

James W.
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Everything went very well.

Mohammed A.
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Due to current situation I ask the cashier to sanitized the vehicle. He said it's not his job , and he don't have any wipes .

MIchelle K.
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Friendly service even during these difficult times of social distancing.

Channa P.
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The location is not optimal in a Covid-19 environment. The owners barely speak english so thankfully, the uhaul on-line process helped to ease the transaction.

yen niao K.
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Customer did not leave a comment.

SOROUSH S.
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Absolute thief. U-Haul overcharged me and after talking to 3 customer reps and asking for a manager and putting in a dispute, no one got back to me nor gives a shit about customer service. You had a chance to keep a loyal customer for $20 but instead you threaten to take me to collections. I have the rep on voicemail saying it. Good luck spending $1000's on your customer acquisition costs to try to bring me back to uhaul. Never again.

Hayden H.
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The man working at the store was very unfriendly and uninviting. He was helping other customers while doing my paperwork and was taking up time I had booked to use the vehicle. He would go around and not tell me if he was done or still working on getting my vehicle ready for me. I will not return to this location to use Uhaul ever and will not recommend anyone to go to this location. It was run down and cluttered inside the convenient store. Very poorly kept.

Jordan W.
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Extremely disappointed to find that the vehicle was provided with low fuel, with the requested furniture dollies and pads not included, and with poor/no english literacy of service. I was told that it was up to me to fetch dollies if I wanted them from the back of their store and that I would pay extra despite having already ordered this with UHaul online. Zero effort made by the staff to complete a walkaround of the vehicle, properly check the odometer, etc. Unclear if this is standard for U-Haul, but this was clearly unacceptable service. Will not be returning.

lianzhen W.
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The man who checked out our vehicle to us was very rude and continued to keep checking other people out before and while he was helping us. The vehicle was not clean and he didn't do an inspection after the vehicle was returned (which means I assume he doesn't inspect after anyone else returns either). The property itself was a mess (there was human feces in the parking lot which I stepped in while walking around the vehicle during the pickup. All around, a very disappointing experience. This does not reflect (very much) on UHaul, but rather on the individual/location we rented from, however as a representative of UHaul, it should definitely be of concern and on your radar.

Tony B.
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After much confusion in regards to rental and getting the paperwork in order, I had to put down a $200 deposit. Truck was dirty and I had to clean it out before loading my items. When he returned the owner was upset I did not bring in a picture of the gas gauge showing the before fuel level. When I showed him the 2 pictures of before and after, he insisted there was a difference and ordered me to go put $10 in fuel then come back. When I protested, stated it would cost me more in miles (not kms) he said to just give him $10. After some protest to no avail, I simply gave him the $10 for fuel. The thing is, it's not reflected on the receipt he gave me. There was a minor, and I mean minor discrepancy with the fuel gauge, not even to demand $10 from me, and then have it on the official receipt. Poor, very poor customer service, and I would never recommend this place to anyone to rent a vehicle from. He just pocketed the $10.

tak chung terry C.
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forcefully charged me gas money

Harpal M.
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Maybe as it's just corner convienance store, when I returned the van the clerk behind the desk could not give me receipt just said I will get email, but 2hr later I got txt from U-haul asking if I want to extend my rental, I then drove back to store it still had the same person and asked me to wait for the person who originally gave the van to return, he cane after 15mins and was able to complete the return thankfully!!! I will go a proper UHaul store next time instead of these satellite locations

daniel S.
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Truck was messy with garbage in it. Next issue has nothing to do with this location, but I had booked a reservation the night before at a different location. Went to pick it up and the code wasn't opening the lock box with the key inside. TERRIBLE experience with U-Haul.

Vanessa J.
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Customer did not leave a comment.

Matthew L.
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Customer did not leave a comment.

Keith L.
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Sheng is very friendly and helpful. Would recommend.

Jaeyong C.
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So bad Rude employee Truck was dirty

Bin C.
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Customer did not leave a comment.

Levi C.
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Amazing location, great host

Brian P.
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The low oil alarm started right after I left the store. I put a litre of 10-30 oil in which resolved the issue. I feel like I should not have to chase you guys to get reimbursed.......

jamie bruce A.
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When I arrived the owner had trouble with my credit card entry and kept insisting my card was "No good" and that I was trying to deceive him with a bad card! .Eventually he took a cash deposit from me to secure a rental which sounded really shady. On the way out I was concerned about my card so I phoned Visa and they said my card was fine but someone kept entering the number and expiry info wrong at that location. When we picked up the truck, it was filthy in the back, there was empty containers and garbage in the front, Truck sounded like it was hurting bad and the oil light was on. We arrived at the destination planning on using the $7 dolly in the back but it was missing. When I returned the truck I filled the gas EXACTLY to the place it was on the meter (I took a photo when I left in the morning and a photo when I returned it) but the owner kept insisting, all photos aside that I put $10 more gas in it, and after arguing for an hour, we were very tired after the 12 hour move, and gave in to him and added more gas, which was NOT needed, costing us additional money for the move. I would not ever go here again, he was rude and completely useless. We had to rent a truck again a week later, and picked up in Surrey because I refused to go back to this location.

Igor M.
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Customer did not leave a comment.

Derek C.
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When I arrive to pick up the truck on time the store was locked and the staff were away, despite the "open" sign remaining on, which caused us to have a late start. Both on pickup and drop off the staff didn't seem to be too familiar with the online checking protocols (e.g., they would ask me for photos when I explained that I submitted them through the app). The truck did not contain the dolley I had ordered, which I didn't realize until after we left and at that point it we decided to go without it.

Rachelle L.
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Great customer service! So friendly and helpful.

Courtney S.
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It was a fairly simple rental and return process. As most uhauls are, we needed to clean the interior a bit, but it was in good enough working order and more than enough for our needs.

Joycelyn S.
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Luke was very easy to work with. Convenient location and pickup. Definitely recommend.

birdevinder sing C.
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The guy was rude, unprofessional, and hardly could speak or understand English. Truck was filthy and smelled cigarettes.

QI W.
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Customer did not leave a comment.

Lawrence G.
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Customer did not leave a comment.

Shae F.
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Customer did not leave a comment.

Matthew P.
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Customer did not leave a comment.

Blake S.
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Firstly, I was notified 2 hours before my move that I would have to drive to another city to pick up my truck. When I arrived the business was closed. When I did get the truck it was filthy. It took me 15 mins just to clean out the back of the truck. The cab of the truck was full of garbage and cigarette ash. I had requested 12 moving blankets for my move as well. The blankets were handed to me in a ball for me to sort out and shake out the mouse droppings. Overall this was an extremely negative experience and if I can avoid using uhaul in the future I will

James W.
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Customer did not leave a comment.

Jose G.
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Customer did not leave a comment.

Spiro K.
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The service was great. Will definitely use this location again in the future.

Thomas W.
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Customer did not leave a comment.

Nick B.
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Efficient. Happy customer.

barry Y.
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The uhaul associate was very friendly and understanding of my needs.

ANDRE F.
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im not that teck savvy so it took extra time to take photos of my drivers licence with my cell phone.

Michael P.
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Customer did not leave a comment.

Chin-Hsien C.
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The lady at Rainbow market was slow and had bad attitude, if there's other store customers , she stops doing the UHaul paper and helped their customers first, so it took me about 20 minutes to pick up the truck! And she didnt even check the car, car was dirty

Samuel D.
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I was happy with the equipment. However, I had scheduled to pick up the UHaul at 9:00 a.m. I had booked elevators at both the location I was moving from and the location I was moving to, so we were on a tight schedule. We arrived at the pick-up location at 9:00 a.m., but the UHaul representative did not show up until past 10:00 a.m. We were waiting for over an hour uncertain of whether we would even have a truck for our move. When the UHaul representative did arrive, he was extremely rude and did not even apologize for being over an hour late. Other than this poor experience with the UHaul representative, my experience was satisfactory.

Yinfei K.
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Customer did not leave a comment.

Charles T.
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Customer did not leave a comment.

Richard L.
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Rear light bulbs were burnt out Agent tried to overcharge me, I'm pretty sure he overcharged me on kms even after I said something. Store is super dirty

Ted G.
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Customer did not leave a comment.

Rachelle L.
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Customer did not leave a comment.

Dean R.
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Small location but friendly proprietors.

Maksym S.
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This location hardly speak any English. Does not know how to answer to questions about Uhaul services. Huge disrespect, no line what so ever, they will prioritize grocery shop customers over you, even if you in the middle of your Uhaul application.

Ioana S.
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it's convenient if you need a truck from nearby

Chelsea S.
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First, we were sent to a location that had no truck available. Then when we finally got a phone call from headquarters to tell us about a different location, we had to pay for a cab to get there. The process to pick up the truck was fine but the van was disgusting inside. There were lots of dirty drink cups and the back of the van was dirty. The previous occupants only left us with a quarter tank of fuel. Overall we were disappointed about collecting the van and the state of the interior. Otherwise the price was extremely fair.

Oluwaseun F.
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Took way too long to get the van

JIAN Z.
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Customer did not leave a comment.

gina C.
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Great customer service! Very friendly

Sridhanadurai S.
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Customer did not leave a comment.

Rebecca T.
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The staff at this location didn't know how to troubleshoot. I didn't check in online so the link he sent me from his computer was unfamiliar to him. He just kept saying "you need to take a photo of your driver's license, front and back", and when he saw what was coming up on my phone, he would repeat it without helping me troubleshoot.

Yun Ting L.
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Customer did not leave a comment.

Jason W.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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