Customer Reviews for Rainbow Storage
(U-Haul Neighborhood Dealer)

108 reviews

7434 CR 795   Live Oak, FL 32060

(386) 362-3131

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 362-3131

7434 CR 795
Live Oak, FL 32060

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

She was very helpful and curtious .She gets an A plus from me...thank you....

SHELTON T. 
Rating:
5.0

Nothing better everything is ready

GILBERTO S. 
Rating:
5.0

Customer did not leave a comment.

Sylvia S. 
Rating:
3.0

I would recommend someone who wanted really nice people. The Lady was extremely friendly and very sweet. But the truck that I rented was horrible 😫 😭 😐. I was miserable the hole trip the ac worked as far as blowing out but it was not cold and the only time it felt good somewhat was when night come. And if you went past 65 on the interstate you almost felt like you was going to leave the road. It was all over the place. I would almost swear it need shocks. I've grown watching my father his father and family renting nothing but uhaul trucks & trailers I spent alot of time in them because of my father been in army. I have to say that this is first time that I've wanted to look for a different company. Apsalutly upset over paying almost 400.00 for a 5hour round-trip that was uncomfortable, scary and hot. Im sorry if I sound harsh im just upset. My husband past away last month on the 7th and he was the love of my life. 30 year's :( Then he past from covid 19. Then they lost his body and couldn't find him and when they did they where going to put him in the mail and send him to me. And if thats not sad enough he was 100% milatary from Navy and the medical examiner put natural causes on death certificate .Thats why I rented your truck. Thank you .

Tammy Jo L. 
Rating:
5.0

Customer did not leave a comment.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

I have always received great service from Linda at Rainbow storages

ROBERT B. 
Rating:
2.0

Hard to find, muddy field, did not feel safe, but the woman who helped us was very nice. Her computer was down.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Great customer service. Willing to accommodate my needs.

lily D. 
Rating:
1.0

Very disappointed what to staff At that location they really need to consider the qualifications all the people who represent you hole as a 3rd party They are sub standard stay away from the go to U all store then you won't be double charged like i was for a one day rental

Fredrick R. 
Rating:
3.0

My car was improperly loaded and secured in such a manner that a portion of the front valence was broken loose during the trip. It had to be repaired at a local body shop at my expense.The tire tie downs were secured from the inside and not from the outside.Having never used one of these I was trusting the retailer and her help in the loading of my car-not a good situation.

JOHN D. 
Rating:
5.0

Very helpful. Went above and beyond to make my rental smooth. Awesome customer service !

QUINEISHA C. 
Rating:
5.0

Excellent service and I would recommend Rainbow Storage to anyone looking for an Uhaul.

Bill S. 
Rating:
5.0

Linda helped make my move go very smoothly !!

patricia T. 
Rating:
5.0

Great friendly customer service. Really took care of our needs. Very knowledgeable regarding hook up of trailer.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
4.0

Just dropped off before it was due and the personel called us to let us know everything was good.

Kathy C. 
Rating:
5.0

Customer did not leave a comment.

Ruth U. 
Rating:
5.0

none

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Very helpful, prompt, and excellent customer service.

Kristopher L. 
Rating:
5.0

Needs another step to get in better.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

don R. 
Rating:
5.0

I picked the truck up after hours and had absolutely one of the worst experiences ever! ..it took multiple calls to uhaul plus 2 hrs to complete my pickup!

jill S. 
Rating:
5.0

Quick and easy

alice D. 
Rating:
5.0

Nothing to improve. I needed an extra day, made a phone call and all was well. I was very happy with all of it. The drop off in Bradenton. Very professional service.

Jerry C. 
Rating:
1.0

The lady behind the desk was very rude and very disrespectful. She had charged me a fee for gas after I had explain to her the situation and let her know it was on the contract. When I arrive to pick up a item I left in the uhaul she throwed it on the counter. I then asked her about the fee you got smart with me and told me to look on my bank account like I did to see it was charged look on it to see if it was back on my car. I asked her for her supervisor phone number she gave it to me and told me to call she will be happy and for me to call the number she do not care. I want recommend no one there. The service was very poor returning the uhaul. If I have to go through returning another uhaul to rainbow I'll will not rent or try another moving rental company. I'm sorry but it was awful

Troy M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA T. 
Rating:
5.0

Customer did not leave a comment.

Mathew D. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
1.0

I had to load it myself no one offered to help. Then she said she would come out and check the equipment. Then driving home did not notice it had no running lights at all not happy with that part .We're not recommend this place to anybody for pick up the computers were really slow she had to go in and file everything which I should already been done and it wasn't. And if I would've got hit because no running lights on the back end of my trailer I would not of been happy. And the place was not that clean grass is really tall we had to pick up the equipment.

TAMMIE T. 
Rating:
4.0

Customer did not leave a comment.

Shauna G. 
Rating:
4.0

Customer did not leave a comment.

Coralee M. 
Rating:
5.0

Customer did not leave a comment.

Marvin T. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Elliott G. 
Rating:
4.0

Customer did not leave a comment.

Edie B. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Elliott G. 
Rating:
2.0

Trailer lights didn't work

Rating:
3.0

We dropped off the vehicle during what they said were normal business hours...no one was there. Don't know if they would have been nice or not. I would like to not be charged more than what was quoted via the phone. :-( I was quoted $186 via the phone...but charged $204. I don't plan on using Uhaul again.

KERRY S. 
Rating:
5.0

Very friendly and resourceful

YOLANDA J. 
Rating:
4.0

Customer did not leave a comment.

Leon D. 
Rating:
3.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

Linda was very helpful!

MICHAEL S. 
Rating:
5.0

Thanks for the trailer rental. We had no issues hauling our cargo from Kentucky to Florida. We will always check with U-Haul first for our rental needs.

GILBERT C. 
Rating:
5.0

Everything was perfect, no need to improve at this location.

Brent A. 
Rating:
5.0

Customer did not leave a comment.

Cavan K. 
Rating:
3.0

Customer did not leave a comment.

Cletia M. 
Rating:
1.0

White dog hair all inside cab- the windshield was cover in love bugs blocking view so heavy. Had clean it after picking it up. Cab area had odor could been from pet.

DALINA B. 
Rating:
4.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW Y. 
Rating:
5.0

Customer did not leave a comment.

mathew D. 
Rating:
4.0

This trailer should be taken out of service. It is old and leaks. No reflection of Rainbow, they are great. But, whoever is over U-Haul as a region should have culled this trailer long ago.

Karon L. 
Rating:
5.0

Customer did not leave a comment.

Ann L. 
Rating:
5.0

Customer did not leave a comment.

ANN L. 
Rating:
5.0

Staff was very knowledgeable and called me after I left and thanked me for my business

james H. 
Rating:
4.0

Customer did not leave a comment.

Angel W. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

I can not see that anything could be done to improve other than giving the truck for free. Lol I could not be happier with the lady who helped me. She is a great asset to your company.

Faith P. 
Rating:
2.0

Only if u can't get a truck from anouther rental agency. The u hall trucks are always poor.

Leon M. 
Rating:
5.0

We were greeted warmly. The check in went smoothly and efficiently. Equipment was ready and no problems were experienced in this rental. We would definitely use this location again.

Lee C. 
Rating:
5.0

Linda was very nice and helped me with all the questions I had. I would highly recommend rainbow storage.

PARUMAL P. 
Rating:
2.0

Do some computer training.

WILLIAM B. 
Rating:
2.0

Customer did not leave a comment.

THOMAS K. 
Rating:
3.0

took 1.5 hours to rent a tow behind

Larry B. 
Rating:
3.0

Customer did not leave a comment.

KERRY S. 
Rating:
5.0

Overall a very nice experience! Linda was kind,personable and knowledgeable- We rented a 20 Ft truck that was clean and performed flawlessly. Many Thanks- moving blankets were great too!!??

John B. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
2.0

Be more helpful and explain or show people who never towed a vechile the proper way to load and secure it. Need to be less rude when people ask questions.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Justina G. 
Rating:
3.0

Location was closed on Sunday but when I called in to the U-Haul traffic 1-800 number the gentleman let me know the location had 24 hour drop off. He was very nice and helpful.

KARON L. 
Rating:
3.0

The agent was very courteous, and helpful. (Suggestion( Maybe put a sign where the office is, to turn in vehicles, especially for those who have no idea where to go that are not local.

Carolyn W. 
Rating:
5.0

Our drop off day was Sunday. I called Saturday to verify where they would like us to drop the dolly and they were very helpful.

DONALD C. 
Rating:
5.0

The lady that works at this location went over and above to help me straighten out the mess that the uhaul reservations center made. A big thank you goes out to her.

FAITH P. 
Rating:
3.0

Customer did not leave a comment.

LINA S. 
Rating:
5.0

Very helpful!

Cody C. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
5.0

Customer did not leave a comment.

AMALYA K. 
Rating:
4.0

The straps on the Auto transport kept coming also as we dove so every 30mins we had to stop and tighten it down so our 4hour trip turned into a 7-8_hour trip

LYNN G. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B. 
Rating:
4.0

No complaints. Easy return and staff made me feel appreciated as a customer. I will absolutely use again when needed.

GWENDA J. 
Rating:
3.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Mrs.Linda made my experience easier.she was very polite ,helpful and professional. Will definitely use services in future if need be.

LASHANDA W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D R. 
Rating:
5.0

Have your trucks better looked at as for safety.Z

STEVE T. 
Rating:
3.0

Our tow dolly was badly used; stickers, tape and screws holding it together with cheaply put together parts. We were afraid it would fall apart on our long ride home.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

GARY E. 
Rating:
4.0

No one there to accept rental.

Wilbur R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas G. 
Rating:
4.0

Customer did not leave a comment.

MIKE H. 
Rating:
4.0

Customer did not leave a comment.

DAN J. 
Rating:
5.0

Customer did not leave a comment.

APRIL D. 
Rating:
5.0

Hire more people like the woman I dealt with on my arrival. She made me feel right at home in a new home town. :-)

KIM V. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top