Customer Reviews for Rainer's Service Station
(U-Haul Neighborhood Dealer)

551 reviews

1905 E Bayshore Rd   East Palo Alto, CA 94303
(Pulgas Ave)

(650) 424-8063

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(650) 424-8063

1905 E Bayshore Rd
East Palo Alto, CA 94303
(Pulgas Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

Erica M. 
Rating:
5.0

Quick pick up and return.

Nicole H. 
Rating:
5.0

This was the quickest and easiest uhaul rental I've ever experienced. 10/10 Highly recommend!

Tracy N. 
Rating:
2.0

I specifically booked a dolly but there was no dolly at the location available. So they removed it from my order. How am i supposed to move things without dolly? We had to carry all boxes ourselves.

Vardhaman G. 
Rating:
3.0

I accidentally returned the keys after the truck was properly parked and returned before I was aware of the need to take pictures of the inside and around the truck. I was just following the directions of the employee at the shop, I wish there were more detailed instructions before hand.

Ethan D. 
Rating:
3.0

Do not tell your customers to go to a different location for pickup in the a day before especially with email. Nobody will check emails if they are busy packing and cleaning. Do not change the pickup location at all. My schedule was already tight and in a hurry and I had to drive additional 20 minutes to the new location after driving to the location I booked originally. Super disappointed.

Heng-Chih H. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

I had trouble with one of the tail lights. Something went wrong with the connection a few miles away from home. U-haul wasn't able to repair it, so I drove 250 miles with a broken tail light.

George M. 
Rating:
5.0

Representative at Rainer's Service Station was very helpful and accommodating. She ensured I had all that I needed at pickup, and was helpful when I returned the rental.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Have the van full of gas so I only have to refill what was actually used instead of guessing and overpaying for what I didn't use. The owner was super helpful and she was really nice, I would definitely rent here again. Great service.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
4.0

Customer did not leave a comment.

Vincente G. 
Rating:
5.0

Customer did not leave a comment.

Hiroshi O. 
Rating:
2.0

Customer did not leave a comment.

rick L. 
Rating:
5.0

Customer did not leave a comment.

Ilson R. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Alberto G. 
Rating:
2.0

I requested a trolley that was not included on my rental day. I did not bother contacting my service rep because it would not have been straightforward to fix/resolve the issue. I also did not receive clear instructions to close out my rental online or on the app. I received a text saying to place the keys back in the lockbox and then to scramble the code. Because I did not close out the rental online, I was charged an additional service fee. Not having a person to meet with and resolve issues face to face made the whole rental process more difficult. More clear instructions whether via text, phone call, or email would have been appreciated.

Wesley H. 
Rating:
5.0

Keep up the good work 😊😊

Seletute M. 
Rating:
5.0

Customer did not leave a comment.

Silvia R. 
Rating:
5.0

Customer did not leave a comment.

Carly D. 
Rating:
5.0

Customer did not leave a comment.

Menachem L. 
Rating:
5.0

Great customer service! Fast, and easy service. Love the East Palo Alto location. Great business.

Jennifer O. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Gloria G. 
Rating:
5.0

Customer did not leave a comment.

Kacy B. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Excellent service

YONG L. 
Rating:
5.0

Nothing. Rental went as smooth as could be. Check out and return. Took very little time and I was on the road in less than 5 minutes unlike my last rental from a much larger location which took over 30 minutes.

John B. 
Rating:
5.0

Customer did not leave a comment.

jamie M. 
Rating:
5.0

Very friendly and courteous staff, absolutely great experience

Bastiaan K. 
Rating:
5.0

Customer did not leave a comment.

Tien P. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Good service, friendly people. I had good experience

Boris B. 
Rating:
4.0

Not much. I was happy with the friendly service. The sales attendant was pleasant and made the interaction efficient.

JESUS P. 
Rating:
4.0

Very easy in and out.

Dean A. 
Rating:
2.0

The attendant was very professional and receptive to my needs. The truck needs a new transmission and the gas and odometer were different than in my document.

Scott L. 
Rating:
5.0

Super helpful. Told me everything I needed to know to make process as easy as possible.

Dilan M. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
4.0

Customer did not leave a comment.

melanie B. 
Rating:
5.0

the representative was very professional- we got the van in just a few minutes, no problems at all. other locations have taken longer in the past. I was really impressed by the service today! thank you!

Dragomir Y. 
Rating:
5.0

Rainer's was so easy to use their self service and a great location. Even better, when I accidentally left my personal keys in the car, they were so helpful to call me so I could come pick the keys. What a lifesaver!

Carrie G. 
Rating:
2.0

Customer did not leave a comment.

Austin L. 
Rating:
4.0

Customer did not leave a comment.

Christopher I. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

Customer did not leave a comment.

Luisa G. 
Rating:
5.0

Great service.

Zachary S. 
Rating:
5.0

Excellent customer service , great people and friendly

Pietro C. 
Rating:
5.0

Excellent friendly customer service. Quick and efficient. This will be my go-to location for truck rentals.

brian G. 
Rating:
5.0

Customer did not leave a comment.

Gail R. 
Rating:
5.0

Great customer service and very friendly

Rich O. 
Rating:
5.0

Customer did not leave a comment.

Joao victor D. 
Rating:
5.0

Thanks for the help. It's great to know a better parking area and the staff handles the process pretty efficiently.

CHUNGHAN T. 
Rating:
5.0

Awesome

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

Everything was good with the vehicle and the customer service was great. However, I didn't get a bill/estimate at the time and was told one would be emailed to me. I still have not received. You seem to have found me for feedback, yet can't get me a summary of charges?

rita J. 
Rating:
3.0

The app is horrible and doesn't accept photo uploads

Shady E. 
Rating:
5.0

Customer did not leave a comment.

Willy W. 
Rating:
1.0

Make sure people are available at the location. Truck share 24/7 was a mess - mileage was incorrect on check in process, key lockbox was difficult to open, missing furniture dolly and furniture pads that I ordered.

Haipei C. 
Rating:
1.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Amazing staff!!

Sione M. 
Rating:
5.0

Customer did not leave a comment.

Zihan L. 
Rating:
3.0

Customer did not leave a comment.

Mike C. 
Rating:
5.0

Brian was patient and fantastic with me

richard S. 
Rating:
5.0

Customer did not leave a comment.

zachary D. 
Rating:
5.0

Great service!

Jasmine M. 
Rating:
5.0

Customer did not leave a comment.

Zvi W B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

Customer did not leave a comment.

Phillip W. 
Rating:
5.0

Customer did not leave a comment.

Nicole P. 
Rating:
2.0

Excellent customer service. Thank you Marshann for everything y that you did to make this a successful move!

SHERRY S. 
Rating:
5.0

Truck had some ignition issues. Thankfully the woman running the location told us about them.

Malati S. 
Rating:
5.0

Great service. Renting was convenient, quick and easy

Evan R. 
Rating:
5.0

Customer did not leave a comment.

PAUL A. 
Rating:
5.0

Rainer's service station was fast and convenient.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

HONGXING L. 
Rating:
3.0

Make it easier to gain access to the rental

Sue O. 
Rating:
5.0

Customer did not leave a comment.

Valerie V. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Amelia M. 
Rating:
4.0

Easy drop off location, no one was around, so I just parked in an open area

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Iris G. 
Rating:
4.0

Service was very good but they didn't have the furniture dolly that I rented. They did direct me to a nearby U-Haul who also didn't have one but directed me to another U-Haul who did, but that was inconvenient and frankly added a few billable miles to the rental. The owner should be able to list what equipment they have or don't have.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

YONG C. 
Rating:
1.0

The trailer tail lights were not functioning properly. The signage was terrible for where the location was. It was like a hole in the wall and felt unsafe, like drugs deals were being done in the parking lot. Nobody was there to receive the equipment when we dropped it off. This place does not give a favorable impression for UHaul.

marleen H. 
Rating:
5.0

MiDTOWN MAINTENANCE OF RAVENSWOOD REALLY APPRECIATE HAVING EPA U-HAUL.....

Leland F. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

The lights of the trailer didn't work. Only the left position light was working. No turn light neither brake lights were working.

Horacio L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Sophie J. 
Rating:
4.0

This time the service was good

Jose M. 
Rating:
4.0

Customer did not leave a comment.

LAWRENCE A. 
Rating:
5.0

Customer did not leave a comment.

Fakanonga T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

APOLONIO R. 
No reviews have been submitted for this location.

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