Haidar A.
Operator was very kind and helpful. I would definitely rent from her again.
Customer Reviews for Rainer's Service Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rainer's Service Station
Jason H.
#NASA Thank you.
Estellita H.
All trucks should be equipped with a dolly that’s all that was misding
Etuate F.
Keep up the good work guys,and thank you for all the great services you provided. Very much appreciated !
Leland F.
Excellent, on demand cargp vans for back-up transporation in this community!
Nick T.
The customer service at this location is among the best I have ever experienced! They are fast and efficient with the check out and the returns! I will only rent here while in this part of the country!
Leland F.
Excellent U-Haul Services at Rainer's
Bruce N.
Great service. Will use them again!
sesha S.
Please enter the return date properly so that customers can be happy with the overall experience.
Suzanne C.
The U-Haul app was not working when I showed up for my early truck pick up. I made 2 calls to U-Haul Customer Service and despite their attempts to assist me, I ended up in tears. Just as an Uber arrived to take me home, the station staff arrived and saved the day. They straightened out everything and I was on my way in a few minutes. They were wonderful and their help lowered the stress level on moving day.
Kenneth S.
The staff here is spectacular! They made the whole trip start off with a great start!
Chenfeng Z.
The store is so messed up. Heavy smell of marijuana in the truck cabin, I even found little marijuana in the cup holder. Dirty cabin floors, lots of food waste. Super dusty trunk. I have to clean the floor. The most important thing is, I asked for a full-coverage insurance, but what I got is a standard coverage. I realized that when I accidentally hit my housemate's car. I was shocked that I wasn't enrolled as safemove plus. The lady in the check-in location didn't go through the rental agreement with me, we didn't even have the chance to verify the options.
Tanisha B.
Clean in the truck [cup holders floor seats dash board windshield ] just to name a few great great customer service provided
Henry F.
nice transition! fast and friendly!!
Mark G.
The woman in charge of the office was VERY good and helpful in person. The hours posted for this site are not quite right and the phone is not answered during business hours.
Can K.
Nothing - this is the best uhaul location I have been to. Thank you so much to the very friendly and helpful staff!
Daniel C.
The dolly and the cart to carry heavy things wasn’t there and they charge them anyway.
Yael M.
There is nothing to improve. Perfect location. Not so big that you're waiting on line. Checking in & out was expedient. The truck was simple to load and in great shape. Family owned. Go there.
Leland F.
FABRICATE AND MARKET PERSONAL HEAVY DUTY U-HAUL BIKE-TRUK'S...SHORT DISTANCE, SHORT LOADS, SHORT TURNS...FOR THE MAINTENANCE DEPARTMENT...
Mark D.
Awesome customer service, very happy to be able to use them. Very convenient, and very friendly, competent people working there. 10/10!
Tommie J.
The location is small, not much room to park the truck, but average for a Uhaul location. I was close to me, so I appreciate that. I called several times on Monday but received no answer
Reilly C.
The woman helping me was very professional and likable. Great experience
Michael K.
Friendly service and convenient location. Will rent from again.
Dominique B.
Let them know that they should not expect to see a human being and that everything is down through smartphones
richard F.
Polite and friendly service
Arif E.
While picking up the car, the online check-in took long time, and in the end I checked in with the service station. They were extremely efficient, and finished up fast. I guess, checking in with a representative is more efficient when available. I would recommend pointing out that in your confirmation email for the reservations.
ANTHONY W.
None
Marie-Claire E.
Location was irrelevant, the truck was sub-par and the express pick up using the lock box was extremely flawed causing delays.
Joshua S.
The lady we dealt with was great.
Abigail Z.
The lady who helped me was very polite, efficient, and helpful! I had a good experience with it.
Barbara B.
Have an agent at the location to check in returns! Trucks are being checked in the following day and added mileage being billed to renters contract that don’t apply and is exaggerated by the agents to bill more for unsullied and location. This location also is not a safe location for one to return rental without the presence of an agent or UHaul personnel on site! I would never recommend this location to anyone.
Nathan P.
Fantastic service and friendly beyond belief! A+
Bryce D.
The advertisement was for $20 for the day. I'm wondering why it was so much more?
navita W.
Wonderful customer service!
Andrew D.
This is not a comment about the specific dealer, but it is difficult to estimate the amount of fuel to put back in a truck to replace the amount used. A per-mile charge that realistically estimates fuel usage would be an option, and any customer that fuels the truck would be reimbursed.
Elizabeth C.
Amazing service! Excellent experience!
Tom S.
Keep up with the good work.
Manuela W.
great experience with the mobile app
Andrew D.
Excellent friendly service, Beautiful new truck.
Arnulfo M.
Keep up the good work
Daniel M.
Great service
leonardo B.
Service and attention was top notch!
Arnulfo M.
Just keep up the good work.
heather S.
love this couple. 'd go out of my way to rent from them.
henry C.
Amazing service.... and very fast service thank you see you soon,,
Jiantao X.
We booked a cargo van, but we was finally provided a truck. We also booked a utility dolly and some furniture pad, however, none was provided.
booker R.
Very helpful attitude
Daniel M.
They will be my new place to rent!
Konrad G.
Please let the customer know that there is a hold placed on the credit card at time of rental checkout.
Marc T.
Really friendly and efficient!
John S.
Go further West in Palo Alto.
Iris W.
Quick pick up and check out. Very pleasant.
MEHENDRA C.
Open on Sunday's also.
John K.
The woman handling the rental was very competent was very diligent, competent and courteous..
Riley S.
1. Marshaan is legit. She was feeling under the weather and still stopped by to make sure all my paper work was in order and to help me with the truck inspection. She also gave me her contact info and urged me to contact her if I ran into any problems.
Aleida H.
She was very helpful & kind.
Monica M.
Uhaul Rep - Marshann Rainer was incredibly helpful and really patient to work with us to truly suit out needs. Huge gratitude and appreciation for her help! Thank you.
Miller J.
HAVE THE GAS TANK FULL BEFORE THE DRIVER TAKE IT FROM YOUR PLACE.I HAD NOT GONE 20 MILES,WHEN I SHOW THAT I WAS RUNNING OUT OF GAS.
Mark R.
I just have seen nicer UHaul locations. Everything went fine with the rental. The only weird thing was that I was getting texts and emails suggesting that I had a rental coming up, when my rental was already over. That is, the rental was for a Saturday, but on Sunday I received messages indicating that my rental was ready. Yet, the rental *was* ready as promised on Saturday. It is like your on-line system is a day off. Very weird. But super helpful people running the location.
Daniel P J.
Was unable to complete / pick up my rental due to a broken lock box. Customer service was unable to provide remote support to help so I ended up having to go to an alternate location.
PHILIS C.
Very professional and courteous!
oscar P.
La miss shes give me good costumer services,she is friendly, she help
Ramzi C.
friendly and professional service
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