Customer Reviews for Rainer's Service Station
(U-Haul Neighborhood Dealer)

424 reviews

1905 E Bayshore Rd   East Palo Alto, CA 94303
(Pulgas Ave)

(650) 424-8063

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(650) 424-8063

1905 E Bayshore Rd
East Palo Alto, CA 94303
(Pulgas Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 4 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeni L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

thank you! I will be seeing them again in August!!!

Bronwyn D. 
Rating:
4.0

Customer did not leave a comment.

MARIUSFRANCISC D. 
Rating:
2.0

Rude and attitude

sal T. 
Rating:
4.0

Customer did not leave a comment.

Nakul C. 
Rating:
5.0

Customer did not leave a comment.

Dmytro I. 
Rating:
5.0

Staff was very friendly and very helpful

James V. 
Rating:
5.0

Customer did not leave a comment.

Raul M. 
Rating:
4.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

Very busy station, but lady boss handled it. First time using mobile pickup, will continue to do so.

Brandon D. 
Rating:
5.0

Customer did not leave a comment.

Gregoire G. 
Rating:
5.0

Great customer service

Latrich R. 
Rating:
5.0

Customer did not leave a comment.

WILHELMUS G. 
Rating:
5.0

Customer did not leave a comment.

Samer N. 
Rating:
5.0

The Rainer's was very helpful. Always a great experience.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

stacey F. 
Rating:
5.0

Do the same things you do to me

iosefo F. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

lynda S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
3.0

Customer did not leave a comment.

Traci K. 
Rating:
3.0

The truck and location were fine. I'm frustrated by the booking experience and lack of customer service follow-up. Everything is automated and even though I declined the $15 insurance, I noticed it was on my final bill that was emailed to me and my card was charged. I emailed the billing address provided 2x, but no response. I even asked the chat people how to reach customer support and they said to call, but no one answers.

Jamie K. 
Rating:
5.0

Everything was just right

David R. 
Rating:
5.0

definitely!!! for sure I will rent it again. close to my house so convince. thanks .

Basilisa A. 
Rating:
5.0

Customer did not leave a comment.

akosita L. 
Rating:
5.0

The employee who assisted me was very friendly and helpful.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Loi T. 
Rating:
5.0

Customer did not leave a comment.

Saad Z. 
Rating:
4.0

Ensure cabin interior is clean and sanitized. Especially with covid situation.

Joshua P. 
Rating:
4.0

The employee was helpful and pleasant, and she made sure everything was set before I left. When I returned the truck, she came out to meet me, and then flagged me down when she thought I had forgotten something in the vehicle. She was great.

lenka S. 
Rating:
5.0

Customer did not leave a comment.

aiyou C. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
1.0

Don't promise your customer to reduce the price if we return the vehicle to the same location pick up and then up charge us 7x the amount!!!!

Princessjoy M. 
Rating:
3.0

I was charge 2 times until now I didn't get my money back. During the pick payment transaction they took my license and my debit card 2 times back and forth, I don't know why? Equipment cleanliness? No comment! Just want my money back.

Emmanuel G. 
Rating:
1.0

We requested a dolly upon purchase, but it was not in the vehicle during pick up.

Sangkyun C. 
Rating:
5.0

Thanks for all the kindness. Kindness is something I really need during these times. God bless you.

Davis K. 
Rating:
2.0

This company does not care about their customers at all. The phone number listed on my paperwork for this location went straight to a dial tone and I was never able to get in touch with them.

Saumya B. 
Rating:
1.0

The truck I rented was full of construction sand, the lady on administration didn't have the patience to write my name or telephone number right, I suppose to return it at 10pm and I did it at 9:30pm and drove it for 30mi and they over charged me for 100+mi and for returning the truck overtime. And because I administration didn't have my right info I didn't have any proof of my rental and after 3 weeks now no one have resolve my problem or return my money. Please go to a real store of Uhaul and not to these little shit holes.

zonalin R. 
Rating:
5.0

Customer did not leave a comment.

Lisbeth F. 
Rating:
3.0

I ordered a dolly and the dolly was not included. The app. also had the wrong gas level and mileage and i had to call customer service multiple to let them know there were miscalculations in the fee associated with the rental as such. Having said that, I reached out to customer service one last. time post return and they fixed it for me.

Lilian T. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Uhaul s reservation system is a joke and the customer service over the phone were complete shit. The only saving grace they have is that their station personnel who helped us checkout the vehicle were chill. Everything else was a night made with you guys. I'm never using Uhaul again.

NICHOLAS G. 
Rating:
4.0

Very friendly customer service

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Sheldon B. 
Rating:
3.0

It's a little hard to park there. The attendant was nice enough to give me the one spot they have. This is nice and close to where I live so it was convenient otherwise.

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Sanjay P. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
1.0

The place to park my car was super dangerous, and I felt insecure the whole 400 feet I have to walk from the U-Haul Pickup location.

Espartaco P. 
Rating:
3.0

The location and parking are scarce; however, the staff was very helpful and friendly.

David L. 
Rating:
5.0

The people at Rainer's were great! Loved the speed and efficiency and most of all, helpfulness I experienced. The only small gotcha was that the windshield of the truck was super dirty and I didn't realize it until I was well on my way. I don't know that they could have done anything about it, it's not like they have a car wash, but it had clearly been dirty for a while. When I did stop to clean it, I had to scrub hard and even then, the streaks were pretty caked on. It wasn't dangerous, but it made it uncomfortable driving at dusk.

Eduardo M. 
Rating:
4.0

Customer did not leave a comment.

stewart H. 
Rating:
5.0

Super friendly staff

JESUS A. 
Rating:
3.0

Customer did not leave a comment.

Amairani H. 
Rating:
5.0

Customer did not leave a comment.

Trevor G. 
Rating:
5.0

Everything was great the service was great the equipment was great and the convenience was absolutely fabulous.

Lynne M. 
Rating:
5.0

Everything was great. The staff were professional, respectful & courteous. Thank you, Juanetta Stephens

juanetta S. 
Rating:
2.0

Be available to answer phone. Don't charge customers for services they didn't request.

allen G. 
Rating:
1.0

Service at this gas station is rude. Uhaul should train them.

Shanna U. 
Rating:
5.0

Incredibly fast service. I was in and out in about 3 minutes. It could not have been better service.

JOE C. 
Rating:
5.0

Customer did not leave a comment.

Giovanni M. 
Rating:
4.0

Very helpful

YAN R. 
Rating:
5.0

This Uhaul location is ideal for backup pickup and delivery of my building maintenance business supplies .one call in advance for reservation..and in most instances the next day pickup...really appreciate this ..MIDTOWN MAINTENANCE, MT VIEW & RAVENSWOOD INDUSTRIAL PARK.

Leland F. 
Rating:
4.0

The location and employees I interacted with were great, but the auto transport trailer was really beat up and broken. For example, one of the rubber stoppers that holds up the driver's side fender was ripped off and the employees had to replace it.

Carl T. 
Rating:
5.0

mobile dropoff was terrible. I have spent 1 hour for dropping off. Your online system gave error.

Muhiddin C. 
Rating:
3.0

The parking lot to leave the U-Haul needs to be bigger or more organized

Bert C. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
3.0

The location was changed and size of trailer was changed at the last minute. The East Palo Alto locations closes at 5pm. We were advised to be there no later than 4:30pm because they wanted to go home early because it was three day weekend. I made a reservation a month in advance because it was Labor Day weekend and my reservation was not honored. They offered we could pick up in Dublin, CA an additional 90 minute drive to pick up and 90 minutes to go to the home where we had to move items. You are the only show in town and customer service on the phone was less than helpful and did not seem to manner of the change in trailer size or location. When I requested my trailer a month in advance I preferred the Redwood City location but Belmont would of been fine but not Dublin, CA. So we had to take the smaller trailer and pick up at East Palo Alto. My credit card was charged the same amount as if we picked up the 5x8 trailer instead of the 4x8 trailer..

Janis O. 
Rating:
4.0

the boss did a great job

john G. 
Rating:
4.0

I would appreciate communication or a confirmation before leaving. The woman who met me was kind and I'm sure she is nice, but this is my first time dropping a U Haul so a little direction would have been nice. Otherwise, it's a nice location.

afework T. 
Rating:
5.0

Customer did not leave a comment.

Daniele B. 
Rating:
4.0

Customer did not leave a comment.

Tanya M. 
Rating:
3.0

No signage indicating where to drop off cars; location closed too early.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Excellent customer service! Thank you!

Laura D. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Judith R. 
Rating:
5.0

Customer did not leave a comment.

Tien T. 
Rating:
5.0

Customer did not leave a comment.

kelly O. 
Rating:
5.0

Customer did not leave a comment.

Alejandro C. 
Rating:
5.0

Very helpful and efficient. Made the process feel smooth and accessible. Great folks!

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

Pauli T. 
Rating:
5.0

Customer did not leave a comment.

BRANDI S. 
Rating:
1.0

Customer did not leave a comment.

Pooja P. 
Rating:
5.0

Very nice service.

albert X. 
Rating:
5.0

Customer did not leave a comment.

Ronny L. 
Rating:
5.0

the person was very helpful and quick

Averylia J. 
Rating:
1.0

There was no formal means to check in the uhaul, no personnel to assess the vehicle at the location, just a drop off box. I was also charged for an extra day when I returned the vehicle on time and the individual was not even there. I would not recommend using this location.

Adriana V. 
Rating:
1.0

Customer did not leave a comment.

Jason L. 
Rating:
1.0

I was overcharged for the mile usage. The counter person wrote down 5999 miles instead of 6097 miles as my initial mile. How can I drive a van over 150 miles in less than 2 hours? Luckily, I took the pictures with timestamps of before and after I used the van and now I'm still waiting to hear back from U-Haul about this situation. But overall, I'm not satisfied.

phoom C. 
Rating:
2.0

My vehicle leaked gas when filling.

Omar B. 
Rating:
5.0

Customer did not leave a comment.

Menachem L. 
Rating:
5.0

Customer did not leave a comment.

nikia P. 
Rating:
5.0

Love Rainer's! A trusted family company!

Marcella B. 
Rating:
5.0

All great, thank you!

Mikhail S. 
Rating:
5.0

Marshann is efficient and with a ready smile all the time. I have rented 3 times from this location and will continue to do it for all future needs.

Anand T. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

The folks who helped me rent a van provided a customer experience above and beyond what I expected. They handled lots of customers efficiently and got us going with our vans quickly. And they did it all with a calm presence that I really needed on my moving day. I will make Rainer's my spot for renting u-haul's from now on!

Anya B. 
Rating:
5.0

Customer did not leave a comment.

Alla P. 
No reviews have been submitted for this location.

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