Truck not provided with Dolly or furniture pads ordered - or instructions not properly provided if they were somewhere else
Signe E
Roadside 24hr Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redwood City, CA 94063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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It would have been nicer to have real employees to talk to there. The self service through the app was a pretty annoying. And in the end not got really expensive through the per mileage fee.
Alina PDid not drop off at this location. I was called to be informed that I had to drop off at a different location. The gentleman on the phone seemed annoyed and was dismissive. The new location was difficult to find and was almost charged a late fee for waiting to get assistance with returning the rental.
ANA LVery smooth experience thanks to the guidance and advice given on the phone. Excellent tips. Thank you.
Aurora CThere are no office at the location, and no body was there when I arrived. The guy is rude and condescending when I communicate with him on the phone. For example, when I asked him to say the password again, he was very impatient and said something like this is the last time I say the password. I was told to send him a photo personally when dropping off the van and wait until he said OK before I leave. I sent the photo, but never heard back from him. I would rather drive another 10 mile to pick up a Uhaul than visiting this place again.
Siliang S