Customer Reviews for Ralphs Mini Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The people were so friendly and helpful. The equipment was clean and ready to go. Absolutely no problems at all.

Rating:

5.0

Very easy and fast drop off. She thanked me for getting it so clean , which it was when I received it. All I had to do was sweep it out .

Rating:

5.0

Wick and easy return

Rating:

2.0

The lady was nice. She opened up a little late but that is no big deal, I was not in a rush. It took her a minute to start her computer. She claimed she could not find my reservation. I received confirmation emails on my rental for a truck and auto transport a few days before. I called her two days before I was to pick up to confirm my rentals were there. She said everything was good to go. She did not have my auto transport. I had to make a whole new contract to rent a truck. She sent me across town to get an auto transport. The place where I picked up my auto transport found my previous reservation and I had to cancel it to get the new rental. I had to get a friend of mine to help me pay, since I didn’t have my wife’s credit card on me. I do not recommend this place for rental. Like I said the lady was nice, she just seemed like she didn’t know what she was doing.

Rating:

5.0

Great experience at this location!!

Rating:

5.0

Tell customers about the $20 after hours fee that you charge

Rating:

5.0

Great customer service, so professional and knowledgeable. Helped me find help to unload. It was a very pleasant experience. I recommend this location with a 10.

Rating:

5.0

NA

Rating:

5.0

Staff was courteous, professional and well versed in the use of the equipment. We'll be back.

Rating:

5.0

The lady who worked there, Donna, was very helpful and nice through the process of pickup and return. She is a valuable assets to Uhaul

Rating:

5.0

Nothing I can think of.

Rating:

3.0

Not being from this area I did not know the location to drop off .

Rating:

5.0

The lady who helped us at this location was so pleasant! I really wish I knew her name , but she was very kind and very efficient

Rating:

2.0

Rep was rude-misquoted the proce several times and was upset when we mentioned it to her. Kept insisting that we would be charged extra fees for equipment she left in truck that was not used or ordered by us.

Rating:

1.0

Not sale your merchandise at this location.

Rating:

5.0

My rental experience was far above my expectations. Thanks U-haul and thanks to all of your dedicated employees.

Rating:

5.0

Better signage on the road

Rating:

2.0

I was also charged for a dolly that was not in the truck or available.

Rating:

5.0

The lady who works there, is so friendly and helpful! I will definitely recommend this location to my friends and family.

Rating:

5.0

I think the young lady that helped me name was Donna, she was outstanding, professional, and very knowledgeable of what I needed to haul a vehicle. She was a life saver because I had driven from Birmingham to Gadsden and the other place woulallow me to get a tow dolly but Donna made it happened. Thank you soooo much.

Rating:

3.0

There were not clear instructions on where to leave the truck after hours. We had to call for help.

Rating:

4.0

Keep the reservation at the location intended

Rating:

3.0

No pads, no dollys. Before you send a customer to that location, ensure they have everything that is on the order.

Rating:

4.0

The personnel reached out to me to confirm the drop off time and make sure I knew how to find their location.

Rating:

5.0

Very good service

Rating:

5.0

Not one thing !!!!!!!!!

Rating:

2.0

I was told 39.00 for 24 hours I used maybe 6 hours and charged 89.00..

Rating:

3.0

Overall, a reasonable business. Better than most U-Haul locations.

Rating:

3.0

No key was left in the lockbox and I was to pick up at 7:00 a.m. I paid for a hand truck and did not get it and the truck had not been cleaned. It was absolutely filthy

Rating:

5.0

No issues

Rating:

3.0

Returning and parking the trailer that night was difficult due to the number of vehicles and configuration of the parking area... also, I'm no expert trailer driver, especially in reverse!

Rating:

5.0

This drop off location was a life saver.. after many calls around town to find a storage place. We were able to find one here, and as well drop off the Uhaul truck and trailer all at one time.

Rating:

3.0

Even though my experience was mostly positive, the attendant was a bit too personal in her responses. She shared details regarding her life...a bit more than I cared to know about. The truck was clean except the driver's side floor board. There was mud, which she said she meant to clean up. Otherwise the rented vehicle was clean both front and back.

Rating:

5.0

Both locations were great. Would recommend to everyone.

Rating:

3.0

Workers should be a little more clear about the gas issue.

Rating:

5.0

All good

Rating:

5.0

Keep doing what you’re doing