Customer Reviews for R&B Sales
(U-Haul Neighborhood Dealer)

36 reviews

12331 S Hwy 96   Greenwood, AR 72936

(479) 996-1288

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: 10 am - 1 pm
  • Thur-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021: Closed

Services at this Location:

Contact Us

(479) 996-1288

12331 S Hwy 96
Greenwood, AR 72936

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: 10 am - 1 pm
  • Thur-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/3/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery D. 
Rating:
4.0

Don't know if he was the owner, but a very nice person to work with, made sure everything was hooked up correctly, and as nice as the day is long. If I am in need of another trailer/truck I will by stopping there first.

Jitaro F. 
Rating:
1.0

The man running this location is completely unprofessional and should not represent UHAUL. He never answers his phone, he returns calls sometimes if his mailbox isn't full. When I went to pickup the UHAUL he was out mowing the grass in a field next to the shop. I had to waive him down to get his attention and then he said oh ok well let me finish this and I'll be right with you. The worst part by far was the foul smelling odor when I opened the door. His office smelled so bad I could not enter, it smelled like decay or rot and made me nauseous. On top of it, he offered no jack to connect the trailer so my husband and son had to lift it themselves while I reversed. That is very dangerous. A company rep needs to make a visit to this location before anyone else has to see this.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Easy to drop off, no problems at all...

Joseph T. 
Rating:
2.0

We actually rented from a different location - made the reservation online. We get to the location, and they did not have what we needed. We were then directed to a different location, and here, the gentleman that ran it didn't show up. We had to call the initial location, who was able to give us the man's cell phone number. My husband called, and he said it's be another half hour. Considering this was booked online and was supposed to help us move that day, we had to make alternative plans to pick up the next day and do something completely different that Friday. It was a very frustrating experience, and no one seemed to care to fix it or make it right.

Kaitlyn V. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
1.0

If you want to do the rental virtually then the pick-up and drop-off should be easier. I never saw anyone and could only get answers from the regional director. I almost left when I first arrived and realized I was left to try to figure out the truck and how to get the key. Upon returning the truck again no one was there. I had called but the manager left a note on the door. The number he told me to call was disconnected. So I left the truck just hoping it would get checked in correctly. (While I was there a gentleman came by to rent a large truck. Since no one was there he went elsewhere) Bottom line is the truck was clean and easy to operate. The customer service was awful except the regional

Jerri E. 
Rating:
1.0

The website stated the location was OPEN. We got there, and nobody was there, nobody would answer the phone. Had to contact Customer service. Resulted in being late and setting us back. Truck was fine, but the online check in process was not user friendly or easy. Took a lot of time. Need to make a better CLEAR instruction page on when and how to use online check in.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

I have water in the trunk o take pictures and video if you need it

Essie R. 
Rating:
5.0

Have someone there to help!

Eddie S. 
Rating:
1.0

Customer did not leave a comment.

william S. 
Rating:
3.0

Customer did not leave a comment.

Trudy H. 
Rating:
5.0

Customer did not leave a comment.

Rebecca P. 
Rating:
3.0

Customer did not leave a comment.

daniel G. 
Rating:
5.0

Customer did not leave a comment.

ed W. 
Rating:
4.0

Customer did not leave a comment.

Nathan C. 
Rating:
2.0

being more prepared and informed

Carol B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

THE PLACE WAS FILTY AND ROACHES WERE CRAWLING ALL OVER...THEY MESSED UP MY PAPER WORK AND CHARGED ME TOO MUCH MONE AND HE WAS SOOOOO RUDE!! NOT DEAN..HE WAS NICE BUT THE OTHER GUY WAS NASTY HORRIBLE...

Paula A. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

judt N. 
Rating:
3.0

Customer did not leave a comment.

Kirk B. 
Rating:
3.0

Customer did not leave a comment.

Glenda B. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Very easy to find, and the self service drop off was a breeze.

Jaime G. 
Rating:
1.0

They had me down for taking a furniture dolly which I did not and listed the truck as having a full tank which it was only at half a tank. This caused me problems at drop off. They also sent me with a trailer that had a different number than the records stated

Simon W. 
Rating:
5.0

Customer did not leave a comment.

Sue S. 
Rating:
5.0

Customer did not leave a comment.

DALE O. 
Rating:
1.0

I called to see how the drop off goes since this was my first rental. This location has no voicemail at all. And there is no room for you to leave a voicemail. You can very easily leave a voicemail on how to drop off the rental after normal business hours. This would of been very professional and it would of made the drop off a lot easier and faster. Instead this was frustrating to me.

darrell Y. 
Rating:
4.0

I did not receive a Paid receipt. I was told I would receive one by email, I have not received one yet.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

James A. 
No reviews have been submitted for this location.

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