Hassle free experience! Would definitely recommend to anyone needing a rental.William S.
Jons Service Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Fort Smith, AR 72916
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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The business people were great, my only issue was the tires on the trailer were wore out and we had a blowout on the freeway. The roadside assistance driver suggested that we don't drive this trailer til it gets new tires. We lost valuable time and should be offered a refund for day we lost, but unfortunately businesses don't operate like that nowadays, that's what's wrong with this country, overall we got our stuff moved thanksRichard S.
The reservation system is deplorable. We had 2 different UHAULS scheduled more than a month before the dates of 7.22 and then 7.29. For each reservation, we needed a 15 ft truck. On 7.21 we were contacted and told we could not get a 15 ft truck and they were looking at a 20 or 26 ft truck. We said absolutely not because the apt complex wouldn't accommodate that size of a truck and we had a distance to drive and did not want to wrangle that size of truck. They initially said they couldn't do anything and then we continued to complain as we had a graduate student that had to move that weekend. They found one in a neighboring town. We had to drive further to pick it up, but they did waive that mileage. Then the weekend of 7.29 we get a call at 5:46 pm on Friday indicating there were absolutely no 15 ft trucks available. For this move we were helping to move an 80 year old veteran from our church and had everyone configured to come help. I once again expressed how their options were not good options. I asked why were weren't informed of this earlier this morning since the reservation was 8am on Saturday and she had just indicated they start tracking trucks 24 hours again she indicated "I don't know I just came on at 5pm" - so the reservation sat all day - now most of the locations are closed so I couldn't even find a Penske or alternative. I asked for a supervisor and she found a truck in Oklahoma about 40 miles away. I asked them to comp the truck but she refused and only comp'd the mileage and reduced the truck to $50.00. The frustration and last minute anxiety that happened on both weekends was unnecessary if Uhaul had a better system. The sad part is there are not many options, but I will be looking for one before my next rentalFrederick M.
He was able to go over everything, before and after it was returned, I will return to that location when need of anything from U-HaulDENNIS N.
All goodDOYLE T.