Customer Reviews for R&M Commercial Real Estate

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&M Commercial Real Estate

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Michael H. on

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I had asked for a dolly to help me out, but it was not in the truck and I had to do without. Also, the online Uhaul pickup system is more of a torture than a service. It took more than 15 minutes to complete while I was standing in the cold. The drop off was just as bad.

Arthur S. on

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No comment.

WILLETTE P. on

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Thomas P. on

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Ramona H. on

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Jeff B. on

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Dirty truck . Was afraid of getting charged for cleaning. You didn’t

Gary S. on

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David B. on

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Darryl D. on

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No issues returning, except it was a maintenance company yard and office.

Paul Z. on

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Martin F. on

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andrew G. on

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JOSEPH R. on

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I’ve rented trailers (and trucks) many times in the past 2-3 years from UHaul, and this is the first time that a staff person did not offer to hook up, or help to hook up, the trailer. I will not be using this location again.

Joshua M. on

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Robin N. on

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WILLIAM P. on

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Trailer had a bald tire, electrical plug for lights was missing,the rubber piece on the hook was broke and the safety chains were wore over half way through.

Karla K. on

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Julian Decherd G. on

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Terry G. on

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Did not like at all that the staff at this location was not allowed to help with the hook up!

Adam B. on

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Staff was extremely friendly and knowledgeable. I was provided guidance and assistance with the equipment that I rented. I would use this company in the future.

JC S. on

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The equipment was very old and had rust holes through it. The rental facility did nothing to show me how to use the equipment. Equipment was sunk in the ground and could not be Jacked high enough to attach to my truck. When I asked for assistance, they said to Jack the equipment up. I stated it was at its highest point and still would not reach my truck. Only at that time did they come out and look at it and brought a jack with them to jack it up. I was very dissatisfied with their service and the condition of the equipment.

Douglas W. on

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The crappy lock needs to be replaced. We ripped our fingers open trying to get the key. Park it in a dry location. We were ankle deep in mud and water while we tried the lock to get the key for over a half an hour.

Brian D. on

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furniture cloths were all wet

Brian P. on

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They forgot to give us all our equipment and we had to go back

Jon M. on

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PHILIP W. on

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Raul C. on

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I dropped off my truck and auto transport after hours, so I did not get an opportunity to see their customer service

david R. on

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Susan R. on

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I asked for the truck at 9:00 am and did not receive until 10am.

Kathi T. on

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jack M. on

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TOM W. on

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DAREN A. on

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Larry C. on

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Shawn W. on

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William S. on

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Everything went well. We got lots of help and useful information from the knowledgeable gal who set us up with the truck. We had no issues, just a good rental (no improvements necessary) My wife & I appreciated seeing the picture of president Trump on the wall and the conversation that it inspired. Thank You, from Bill & Mary

William J. on

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John O. on

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I had to unhook the trailer without any help, a 6 x12!

Deborah H. on

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Open earlier

Brian R. on

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Joel C. on

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on

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Truck was on empty at pick-up. The lady behind the desk was slow. It took 30 minutes to get out the door. A utility dolly was placed on my contract when I did not receive one. This caused a problem during truck drop off. The truck was wobbly when driven over 30mph.

Charles L. on

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Staff here was very good!

William J. on

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Customer did not leave a comment.

CRYSTAL H. on

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We spent over half an hour cleaning broken pallets and sticky mulch out of the back of the truck before we could use it. The previous users left it filthy. Which wouldn't have been an issue had we not been under a heat advisory. It was miserable. However, the company we rented it from made the process of renting extremely easy! But for what we paid it should have been clean!!

Faith M. on

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David B. on

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Keith H. on

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Friendly and Polite

Vicke V. on

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tom E. on

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Christopher F. on

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Extremely polite and courteous staff.

James W. on

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R&M was fantastic. Especially after JB Trading reneged on my first reservation with a "Sorry dude, I can't help you, the U-Haul guy left". Thanks to R&M and Angela Harlan at corporate, she was also awesome.

jerry F. on

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We needed a large truck on short notice and they provided the truck and friendly service during the entire experience.

Clair K. on

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VICTOR P. on

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This is the second time I've rented from this location and they were super helpful. I've rented u-hauls from a few other places in town and these guys are by far the friendliest and easiest to work with.

GREG B. on

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Very organized and accommodating. Excellent service overall.

DALE M. on

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GARY T. on

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Great service and great people! Definitely will have my business in the future.

william U. on

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Roger M. on

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I phoned several other UHaul agents in the area and received the most professional service from the agents on Fields Drive.

JONATHAN T. on

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Very helpful, in and out in a very short period of time.

KEITH M. on

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Very nice people! Would strongly recommend this company in the future to my friends and family.

ROY W. on

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Friendly staff the lady behind the counter helped me hook up the trailer when no one else was available very helpful

THOMAS C. on

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Theodore L. on

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RICHARD H. on

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These people were great. Made a hectic day a little better.

FRANK C. on

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FRANK C. on

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WILLIAM R. on

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No gas station available from the way we came in. Was afraid I was going to be late or over miles looking for gas. So I elected to take the penalty on gas.

Christa D. on

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Clarify which vehicles include the ramp.

DAVID D. on

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LIBBY P. on

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Owners never returned my call or showed up for my 12 noon pickup time. Had to stop during my move and find the right Uhaul number to report and trailer number.

DON W. on

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Went at 9 am to pickup trailer at appointed time .Employee didn't show till after 9:15. Trailer was dirty and had ants in it .Will not use that location again .

TOM E. on

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truck needed an oil change.

CURTIS H. on

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MOrgan F. on

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The trailer I got was poorly maintained. I had so many problems I ended up having to switch out trailers the next day. This put my whole trip behind by a day and caused me to have to pay for an extra day that was wasted trying to fix the rental.

Lou P. on

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JAMES L. on

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MARILYN P. on

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We drove 3 HOURS to pick up in the truck TRUCK in ASHEBORO to find out IT WAS NOT AVAILABLE. This location in Asheboro ....I would NOT recommend it to a friend. I had called to confirm that morning (speaking to Traffic/Uhaul and to the original place in Biscoe, NC where I had requested the truck). UHaul stated they tried to call me at 11AM and could not reach me because they only had my house number, but I recall giving them my cell phone number as well. 11 AM was after I had already driven 2 hours! After spending another hour at Asheboro, I was told I had to drive another hour (out of my way) to Aberdeen, NC. The girl in Aberdeen was helpful and nice. This location was WAY out of my way and the whole UHaul experience was not pleasant. I would look into renting from someone else after my experience!

Sonny S. on

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from what I see you guys are doing excellent job at this u-haul service I would not change a thing thank you for your service I really appreciate the help you gave me at a short notice thank you so much.

THOMAS P. on

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Allow the location to price the rental

ROGER P. on

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ROGER P. on

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TODD W. on

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John N. on

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I would recommend going down the street to the "larger" u-haul place..i had an issue and they were great even though they didn't rent me the trailer.

WILLIAM L. on

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on

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Very friendly staff, and excellent service. I would recommend this u-haul location to anybody.