Customer Reviews for R&M Self Storage
(U-Haul Neighborhood Dealer)

471 reviews

3 Maverick Pl   Paradise, NL A1L0J1

(709) 782-0348

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm

Services at this Location:

Contact Us

(709) 782-0348

3 Maverick Pl
Paradise, NL A1L0J1

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–1 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly staff (much better than location on Kenmount Rd). Equipment for strapping car to trailer rusty and very difficult to secure load.

Marshall M 
Rating:
5.0

Customer did not leave a comment.

RANDY C 
Rating:
3.0

We would appreciated being able to return the van to a location closer to us. Either Bay Roberts or South River. Other than that we had a good experience

bill s 
Rating:
1.0

there needs to be better Communication and training at your pick up and drop off stations. If i didnt have the 24/7 number i would have never getten my uhaul cause the location the store send me there was no uhaul so then i had to call the 24/7 number to get them to find something else for me cause when i call the main store they didnt do anything for me dont know if they didnt know what to do or just didnt want to put the time in to it. i didnt not get the sizes off uhaul i requested. it is a very poorly Organized team. every different person i talk to had something different to say. uhaul really needs to be more there for there customers. have much easier ways to to book and drop off. it is great when u can talk to someone on the phone but they need to be able to do absolutely 100% for u not everyone can use the apps or get a email. if u had a much old person call and u told them do download a app they could say what do u mean u cant do it for me.

june d 
Rating:
2.0

I made one reservation and it got changed so many times. Very stressful on top of trying to move by myself. In person at paradise location the customer service was good! Dealt with a very rude woman on phone day before my pickup. It was a stressful experience unfortunately.

josh h 
Rating:
5.0

Customer did not leave a comment.

Scott W 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

TODD H 
Rating:
4.0

Nothing to report.

donald b 
Rating:
5.0

Excellent service, friendly staff and very helpful. Definitely would recommend , and not doubt will use again!!!!!!👍🙂

roderick i 
Rating:
5.0

Customer did not leave a comment.

Janis C 
Rating:
4.0

We just dropped it off, it was after working hours.

Charro M 
Rating:
5.0

Customer did not leave a comment.

Barry R 
Rating:
5.0

Customer did not leave a comment.

Holly C 
Rating:
5.0

Customer did not leave a comment.

Selby R 
Rating:
5.0

Customer did not leave a comment.

Dennis S 
Rating:
4.0

Customer did not leave a comment.

micheal m 
Rating:
5.0

During the rental the brake service light came on. Brakes had to be applied hard to the floor to brake the vehicle.

Walter L 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
3.0

Customer did not leave a comment.

robert p 
Rating:
5.0

I had a call from Matt on the morning of my rental to advise that the truck I had booked was on an accident. He connected with some of his partners and located a truck for me. A gentleman went in on his day off to provide me with a key( Good Friday) and I actually got a larger truck. Matt was awesome in responding to this crisis and securing a truck for me. I appreciate this so much and got moved when scheduled. Thanks Matt!!!!👏🏻

gwen w 
Rating:
5.0

Customer did not leave a comment.

Justin M 
Rating:
5.0

Brandon parson csr was a pleasure to work with

IPS I 
Rating:
5.0

Customer did not leave a comment.

Sean L 
Rating:
5.0

Thank you very much for the use of your storage unit. The attendant was very helpful and personable. If required we will use your facility again.

Frank S  |  Overall Experience 
Rating:
1.0

Attendant was very nice, but poorly trained, my contract was made out to the wrong name, driver license was wrong. The truck was so dirty in the cab that we actually had to wash it and clean it before we could use it. The driver's door would not unlock with the key, the passenger door was so out of adjustment that it was almost impossible to close. I had to fight to try and remove the key from the ignition, the back was full of ice and snow. The rear door was very difficult to raise and The lock was junk. The exhaust manifolds were falling off, but other then that all was good.

wayne s 
Rating:
1.0

We only had this storage unit for 2 months, when we went to remove our belongings the entire unit had been infested with mice. There were droppings and stains over all our furniture. No food was stored in there not sure of the attraction but it was gross. Our couch went right in the dump.

Valerie B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
5.0

Absolutely nothing, everything was great. Mike was very professional, helpful and friendly.

rosemary b 
Rating:
5.0

Customer did not leave a comment.

Judy L 
Rating:
5.0

Excellent Service!!!

David C 
Rating:
5.0

Customer did not leave a comment.

Tony T 
Rating:
2.0

Many occasions the heat in our units were not turned on. This resulted in the loss of multiple pieces of furniture due to mold. There is no security. We had a break in to one of our units and they stole some valuable items. No cameras on that side of the building. Horrible experience. Do not recommend.

Garry S  |  Overall Experience 
Rating:
4.0

Maneuvering around the back parking lot to get access is tight for some units, especially in large vehicles. Other than that the space met my needs and the staff was very friendly.

Richard S  |  Overall Experience 
Rating:
5.0

All good

Clarence H 
Rating:
4.0

Customer did not leave a comment.

Taylor B 
Rating:
5.0

Customer did not leave a comment.

John P 
Rating:
4.0

Customer did not leave a comment.

William R 
Rating:
5.0

Customer did not leave a comment.

DAVID F 
Rating:
5.0

Both agents who helped me were fantastic, friendly, and courteous.

Matthew G 
Rating:
5.0

Customer did not leave a comment.

KIRK T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

Customer did not leave a comment.

Rebecca K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon V 
Rating:
5.0

Customer did not leave a comment.

gladys r 
Rating:
5.0

These gentlemen were fantastic. Knowledgeable and understanding. A wonderful experiences.

DAVID D 
Rating:
5.0

Customer did not leave a comment.

AMJ C 
Rating:
5.0

The attendant was very personable and helpful. He explained everything in detail. He took me to the storage area and let me see and choose the type and size of unit that best suited my needs.Excellent service.

Frank S 
Rating:
4.0

Customer did not leave a comment.

Christopher S 
Rating:
5.0

Customer did not leave a comment.

Gary M 
Rating:
1.0

Inside cab looked like its never been cleaned. I was to pick this up in St.John's as I just arrived by plane. U Haul said I had to go 20min away to get the truck, I had to scramble to find a ride to Paridise, 20minutes drive away. My pick up time was for 1pm. this place closes at 1.pm trailer wasn't connected yet to the truck so I had to do that. Driving Back to st.john's, I drove by the place I was suppose to pick it up from and they had lots of them in the parking lot. WTF. Person that was working when I picked up the truck locked up shop because they closed at one and was gone before I had a change to start the truck. I guess I was holding him up from his Saturday BBQ

john t 
Rating:
3.0

Some of your franchise are closed on weekends. This is a peak time for most working class and helper’s.

NorBert M 
Rating:
5.0

Just keep up the good work . Brandon the CSR was excellent to deal with. Nice friendly chap.

IPS I 
Rating:
5.0

Customer did not leave a comment.

Jason D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NormaandGeoff T 
Rating:
4.0

Everything was great

loretta P 
Rating:
5.0

Customer did not leave a comment.

Natasha Q 
Rating:
5.0

Customer did not leave a comment.

bernetta r 
Rating:
5.0

Customer did not leave a comment.

Solveig B 
Rating:
5.0

On my second month there when I went to get some items out of the unit my things were full of condensation and there was bugs in my unit. I went to speak to the representative at the desk and I asked him if this was normal and explain that I felt that the whole point of paying for a storage unit was so that you could count on your items being OK. The day I was there even the hallways smelled musty. When I explained the situation to the representative At the desk he looked at me and said “well what do you want me to do about it”. Thats why i moved my things out.

Michelle G  |  Overall Experience 
Rating:
2.0

Poor management

Rick B 
Rating:
5.0

Super helpful and easy to deal with Rep @ R&M. Thank you!

Mike M 
Rating:
5.0

Little to no security. We did not have many valuables in the locker however it would have been easy access should anyone wanted to gain entry.

IAN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFF T 
Rating:
5.0

Customer did not leave a comment.

RONALD F 
Rating:
3.0

Customer did not leave a comment.

Eric C 
Rating:
5.0

Customer did not leave a comment.

Chelsea V 
Rating:
5.0

Customer did not leave a comment.

Wayne C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence W 
Rating:
5.0

Very friendly service person! Thank you

Sharon W 
Rating:
5.0

Customer did not leave a comment.

Jim H 
Rating:
3.0

Customer did not leave a comment.

KEVIN T 
Rating:
5.0

Customer did not leave a comment.

AMJ C 
Rating:
5.0

Customer did not leave a comment.

Graham W 
Rating:
3.0

Customer did not leave a comment.

Richard P 
Rating:
5.0

Customer did not leave a comment.

Sheldon J 
Rating:
5.0

Customer did not leave a comment.

AMJ C 
Rating:
4.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Nothing

calvin t 
Rating:
4.0

Customer did not leave a comment.

Maxime D 
Rating:
1.0

Booking confirmed but vehicle was not available when I went for pickup. Person in the counter was not aware that there was a scheduled booking, not sure how? Just to haul a queen mattress I had to pick 26’ truck. Disappointed the way uhaul handled my booking.

Ajay C 
Rating:
5.0

I didn’t need it but there wasn’t any dollys in the 26ft supermover. It would be nice for trucks to be full on fuel at pickup.

Dillon C 
Rating:
5.0

I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.

Sean B 
Rating:
5.0

I tried to return the truck and trailer on my phone. It would not upload the photo. I had to come back the next morning to return these with a staff member.

Sean B 
Rating:
5.0

Customer did not leave a comment.

Don H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob P  |  Overall Experience 
Rating:
5.0

24 hour access made this facility super convenient and the person who was working was always helpful.

Derrick W  |  Overall Experience 
Rating:
4.0

When I had equipment issues due to icy conditions, R&M was very helpful switching out equipment in a timely manner. However I should note that the running lights went out on the trailer mid trip. It was in winter conditions, but if there’s anything that can be done to make the electrical system more robust, that would be a benefit.

Scott R 
Rating:
5.0

Customer did not leave a comment.

NELSONGILBERT C 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R 
Rating:
5.0

Great service and convenient location .

John P 
Rating:
5.0

Great dealer and great service. Would definitely recommend. Thanks.

Dustin R 
Rating:
4.0

Trailer was great but a little pricey for the time it was rented. Only needed it for approximately 30 hours but had to pay for 48. Checked with manager for cheaper rate but nothing they could do. Probably won’t rent again.

Paul J 
Rating:
3.0

Customer did not leave a comment.

Frank L 
Rating:
5.0

Customer did not leave a comment.

Douglas F 
Rating:
5.0

Customer did not leave a comment.

Dakota D 
Rating:
5.0

Excellent customer service they were very helpful and knowledgeable

CASSANDRA M 
Rating:
5.0

Customer did not leave a comment.

William B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Michele R 
Rating:
5.0

Good experience with staff and storage unit. There is a lift if you have a unit on the second floor. Drive up and load, which is perfect. I would use this location again and have already recommended it to others. Thank you

andrew l  |  Overall Experience 
Rating:
5.0

All my stuff got moldy and had to be thrown out.

Jeff P  |  Overall Experience 
Rating:
5.0

I messed up by locking the truck door and dropping the key before I did the on line check in. Maybe ensure customer is aware of the need for km reading and pics during drop off.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

Tiffany M 
Rating:
3.0

Customer did not leave a comment.

ALICE M 
Rating:
1.0

The people were super friendly and helpful! Location was remote and having to go to someone’s home to pay was somewhat strange and unusual……? Not to mention the terms we agreed to when we rented the uhaul, we were called 3-4 times about if we were still coming to pick it up, etc. Annoying.

Nicholas B 
Rating:
1.0

The truck stank like something dead was in it. The back of the truck was caked with mud and dirt.

Salena C 
Rating:
4.0

Customer did not leave a comment.

Dennis M 
Rating:
4.0

The drop of was smooth and quick.Not one issue.

Roger H 
Rating:
5.0

Customer did not leave a comment.

Patrick B 
Rating:
5.0

Customer did not leave a comment.

Darren N 
Rating:
5.0

Bad smell in cab. other than that great service.

CHRISTINE S 
Rating:
5.0

Customer did not leave a comment.

DAVID W 
Rating:
4.0

Truck 3383 has a defective park lamp circuit on its 4-pin trailer connector. The 7-pin trailer connector is OK.

LESLIE N 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W 
Rating:
5.0

Customer did not leave a comment.

Charmaine P  |  Overall Experience 
Rating:
2.0

Reservation process very easy. Storage unit was not shoveled out and I had issues opening and closing storage unit door.

FAYE F  |  First Impressions 
Rating:
4.0

fast and friendly service. very helpful

Privacy R  |  First Impressions 
Rating:
4.0

The ground is very unlevel for turning around a vehicle for the back lot of storage units. Other than that, amazing facility. Love the elevator!

Privacy R  |  First Impressions 
Rating:
3.0

Good

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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