Off to a little rock and start Two guys in the office were great. Explained well. Very friendly personality I called all the U-Hauls and they were the only one that answered the phone. Very impressed for their service
David R
Customer Reviews for Randolph Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only issue I have is the fact that for 1 the staff should disclose that even though they say “if you need a little extra time you can have it just let us know” that you WILL be charged for another day of use. Additionally, it would have been nice to know exactly how much extra it would be for going over the set mileage which is literally enough to drive from the pickup location to the drop off location. Nothing more. Paid 200 for the initial rental and now have to pay an additional 267 for using a truck I already paid 200 dollars for. That’s not including the 50 dollars it cost to put the amount of gas back in it. So basically in conclusion for 500 dollars I’ll just pay someone to move my stuff for me next go around.
Olivia OJust keep providing excellent service!
Janice BExcellent customer service! Thank you!
DANA FI am a single mom and yhis was my first time using U-Haul and I had a pleasant experience and will Deffinitely use them next time!! Super simple extractions and very well maintained and clean. The price is also great!! Really appreciate my experience with this company. I love that you can add on things like the hand trucks to make moving easier as well.
Deana SKeep doing what you’re doing.
SHAWN RNothing
ROBERT WNothing. This is the most well maintained and organized location I’ve ever used. Staff are amazing and they make the whole transaction easy.
TIMOTHY SThe U-Haul representative was friendly and helped me quickly complete my reservation paperwork, allowing me to move my items before it rained.
WILLIAM HNo suggestions. Everything went smoothly. My first experience with U-Haul in over 24 years and it was great.
GEORGE VAlthough the truck was clean and tires were good the A/C did not work . I did call back and tell them and they apologized it was a little inconvenient. Overall I would recommend this location to anyone looking to rent a uhaul.
RODNEY TI was treated with respect and consideration. Could not have been more pleased with the service.
Mary MThe Mexican employee needs to be fired
Jasiah CThey did not put right location for returning the truck had to have return place fix information in computer
SCOTT SRates are a bit high. I only needed it for about an hour and a half. I think you should have half day rates or maybe pay by the hour.
JAMES Mi didnt have to go in the gentleman walked to the truck before i could get out...
THOMAS TFriendly, professional staff and very helpful. The transaction was smooth.
AMY C??
CYNTHIA SEasy to get truck in and out. Guys were very helpful.
MARK LVan was a little dirty, found food wrappers in the cab of the truck
AARON HNo comments
ALFRED SThis location is always AMAZING this is where I normally choose to rent from & always choose to return to. I'm just sad that when I got there they were closed till 2pm & I had to check-in online which charged me a extra day, cause had they been there i don't think I would have been charged a extra day & only would've had to pay my mileage overage. But I do get it everyone has to eat. I would give this location a 10/10 rating 💯🔥
PAMELA BTHE GUYS IN ASHEBORO WERE AWSOME, VERY QUICK CHECK IN AND I WAS ON MY WAY. I WOULD HIGHLY RECOMMEND THIS LOACATION AND STAFF, VERY FRIENDLY AND KNOWLEDGEABLE.
RAYMOND NNothing. Always great people.
MICHAEL RExcellent customer service. They did not have the size truck we reserved so they upgraded to a larger truck for the same price. We were so appreciative of their accommodation. The truck was newer and clean, easy to drive.
GLENN FAmazing customer service. Equipment was in good, working condition. I'll definitely come back for any additional travel needs.
ALISON SEverything was perfect
FELICITAS LI think everything is amazing the way it is.
BRITIANY LGreat friendly
sherry lNA
Allen MEquipment was in excellent working condition and very well taken care of. The staff was very helpful and friendly. I will recommend this location to family and friends.
DANIEL RClean the windshield inside and out
KEVIN CVERY HELPFUL AND FRIENDLY
HAROLD WTy!
KYLE DDrop off at night so no staff interaction
GREGORY EI rented a cargo van due to the convenience of being a le.to load from back AND side doors! The left side door was totally inoperable and would NOT open which was a major pain in the ass and defeated the whole purpose of getting the van!
Robert MStaff was very friendly and accommodating
MICHELE EThe staff was very attentive and kind
TRACY HPeople were nice and helpful and trailer was in great shape had no issues at all thanks guys
DAVEY SI want to return the truck and give the keys to a person, I don’t want to have to inspect the truck for you and take pictures, that’s not my job. Why is Randolph storage only open Monday’s and saturdays for like 4 hours? I don’t want to use that silly app.
EVAN REasy drop off not much to say
Henry WTake the mileage charge off!!
VINCENT HAfter a couple false google locations this one stepped up and is definitely in. Business. Super friendly staff, east to work with, very accommodating and tentative listening skills. I won't use any other location with in 50 miles or more. A+ service all around!!
ROBERT Mgood folks
James SGreat customer service!
HARRY MMake sure that the employees have a better trainer and get more training
RICHARD SThe truck was dirty inside the box
CHARISSA FDisinfectant deodorize the cabs.
SHAWN RDon’t use trucks with broken gas gauges on them
ERIN PAfter hours drop off
MARTIN FThe only issue I had was the I ordered 6 moving pads with the trailer and only received 5 in the bag. As it turned out I didn't even need all that I received.
DAVID BWent to pick up truck and car hauler and they were hooked up and ready to go.
MATTHEW TGreat staff.
THEODORE C