Customer Reviews for Randolph Storage
(U-Haul Neighborhood Dealer)

376 reviews

55 Brookway Rd   Asheboro, NC 27205

(336) 626-0070

Hours

  • Monday–Friday
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(336) 626-0070

55 Brookway Rd
Asheboro, NC 27205

Services at this Location:

Hours

  • Monday–Friday
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday
    9 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everything was as I expected

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

bonita S. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Sedrina L. 
Rating:
5.0

Customer did not leave a comment.

Leo C. 
Rating:
5.0

I returned the truck after business hours.

Joe B. 
Rating:
4.0

Customer did not leave a comment.

Ashley B. 
Rating:
1.0

Customer did not leave a comment.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Sabra B. 
Rating:
5.0

No need for improvements.

Valerie B. 
Rating:
5.0

We were greeted at the door by Jake and although my partner and I had a very tough time deciding which truck we wanted he was both courteous and extremely patient with us both. Moving is stressful enough and having Jake to help us make our day easier was truly a blessing. Thank you, Jake, and Uhaul. You made a very difficult and tearful day just a little bit easier and I am indeed grateful for the smile and helping hand. Carolyn

caroline J. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

Customer did not leave a comment.

Cindy O. 
Rating:
5.0

Customer did not leave a comment.

Shantal L. 
Rating:
5.0

I love this location they are always professional and friendly

Susan M. 
Rating:
5.0

Customer did not leave a comment.

guilermo I. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Customer did not leave a comment.

DAWN F. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Sometimes a vehicle doesn't run and it would have been beneficial to have a winch on the trailer to pull the vehicle up instead of having to push

Mark S. 
Rating:
4.0

The truck I ordered was not available so they rented me a bigger one at the same price! Great customer service. Friendly and professional.

Bonnie B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl E. 
Rating:
5.0

Customer did not leave a comment.

Alvin H. 
Rating:
5.0

Was great until we locked phone in truck by mistake . At first man was nice then when he called back was telling us he had a family and made us feel bad about coming to get our phone that we were holding him up. He want even there when we got it he had put in mailbox. He could have said that in beginning and not wait around . . Spoiled the whole experience. Brenda in the beginning was super helpful and nice .

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM E. 
Rating:
4.0

No suggestions. Attendants were kind and helpful

James S. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer service by the young woman that waited on me was excellent.

Bettina H. 
Rating:
3.0

The truck I rented smelled terribly of smoke. I have asthma and had to ride with the windows down because the smoke smell was so strong! I still ended up having to use my inhaler. Also, muddy footprints in the floorboards on the driver side but really bad on the passenger side.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Carl W. 
Rating:
5.0

Definitely would recommend to a friend or anyone! I have dealt with them on several occasions during the last 4 or so years. They are extremely helpful and friendly!! If I ever need a storage unit or uhaul, they ARE my first place to go.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

Katie R. 
Rating:
5.0

Your good

LARRY P. 
Rating:
5.0

Barry and his crew were awesome! They answered all my questions and the price was the price was the lowest in town. I highly recommend Randolph Storage U-haul location!

James P. 
Rating:
5.0

The truck had a bad bounce that increased with speed. It was a cery uncomfortable ride. I have rented Uhaul trucks many times and never had this issue before.

Lee B. 
Rating:
5.0

You guys were great. No improvement needed.

Annie F. 
Rating:
5.0

Professional staff, great service, clean and well maintained equipment. Highly recommend!

James M. 
Rating:
5.0

Customer did not leave a comment.

Ahmed E. 
Rating:
5.0

My original reservation was at a different location. They did not have a truck upon my arrival. I then had to go to the reviewed location. This cost me extra time and gas. The new location was further away, which in turn cost me more mileage on the rental, and more gas to refill the rental truck.

Stewart F. 
Rating:
5.0

The van said 0% oil left, other than that the van was great. The staff are very helpful & very nice people

Bradly B. 
Rating:
5.0

Customer did not leave a comment.

Bettina H. 
Rating:
5.0

Customer did not leave a comment.

TEWANNA A. 
Rating:
5.0

Everything went very well.

William J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
5.0

You'll treat me good just keep up the great customer service!

WILTON K. 
Rating:
5.0

This experience (renting a box truck) was very easy. The young lady in the office was very friendly and very efficient. She explained everything very well! I would definitely use this location again and would recommend it to others!

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Dail M. 
Rating:
5.0

Customer did not leave a comment.

Sonjia W. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
3.0

Customer did not leave a comment.

Marsha C. 
Rating:
3.0

The truck had a bad tire which caused the truck to drive badly. We hoped it didn't blow out on us while we made 2 trips for over an hour one way each. It didn't but it was easy to find. Had the gentleman running the operation looked at the tire, he wouldn't have rented the truck. He also had an attitude over me having to keep the truck another day when our movers cancelled on us on Saturday and we had to hire last minute movers for Sunday. He had the audacity to tell me someine had rented the truck and had to be sent to another location. This had happened to me as I was supposed to pick up the truck I rented in Siler City and it was switched last minute to the Asheboro location! And by last minute, I mean within 10 hours of our scheduled move. Overall it wasn't a great experience but it wasn't the worst one either.

stephen B. 
Rating:
5.0

Customer did not leave a comment.

NATHAN O. 
Rating:
3.0

Customer did not leave a comment.

Clark F. 
Rating:
5.0

The folks at Randolph Storage are always friendly and helpful. I have rented Uhaul equipment from them several times as well as 2 storage units, they are very easy to work with. Any time I need storage or Uhaul equipment, Randolph Storage is my first choice.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan I. 
Rating:
5.0

Customer did not leave a comment.

SADIE C. 
Rating:
5.0

Customer did not leave a comment.

Michele T. 
Rating:
5.0

Customer did not leave a comment.

Mel W. 
Rating:
5.0

Very friendly, helpful and knowledgeable staff. Great experience!

adam E. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

This location had friendly and helpful employees.

James S. 
Rating:
5.0

The staff at the front desk were super busy yet friendly and answered all my questions. They made it a great experience!

Nichole W. 
Rating:
5.0

Everything was great, thank you very much

Angela S. 
Rating:
5.0

Customer did not leave a comment.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

Catrina C. 
Rating:
5.0

One of best experiences I've ever had when renting equipment from a uhaul.

Michael B. 
Rating:
5.0

Randolph Storage U Haul ( Asheboro, NC) rental providing excellent customer service. Equipment was clean and well maintained. My husband commented that our U Haul was, "a smooth ride." Thank you for a stress free moving experience. Will definitely use this location again if needed.

Patrick H. 
Rating:
4.0

No problem here drop off here twice now

Eddie M. 
Rating:
5.0

Uhaul the company, not this location, was very unprofessional we had reservations for April 29, 2022 but they canceled our reservations and then we managed to get one April 30 2022 then we were told we would receive a 50 dollar reservation credit and .89 cent per mile but received nothing paid full price so I'm very disappointed in Uhaul as a company but satisfied with this location!!!

Stephen N. 
Rating:
5.0

Quick and easy. Good service!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Seth L. 
Rating:
4.0

Option to return early with refund

Fred S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P. 
Rating:
3.0

There was just a drop box but nobody there to help.

Yosuf B. 
Rating:
5.0

Extremely helpful..they are the best

Jerome M. 
Rating:
5.0

I have used many U Haul services in moving from Pa to Florida and have found them to be convenient, efficient and cost effective every time.

Michael B. 
Rating:
3.0

After the initial phone call with the site, I did everything online. I thought this worked very well as long as the internet connection was good.

Randy C. 
Rating:
5.0

GREAT SERVICE

Tim L. 
Rating:
5.0

Customer did not leave a comment.

GARY R. 
Rating:
5.0

I spoke with Barry and Brenda and I was very impressed and happy with the professional attitude that I received from them. This was my very first time using U-Haul and I would absolutely recommend them over anyone.

Alan C. 
Rating:
5.0

Ez without any issues. Except priced extremely high. The place is nice there with very friendly people

Keith E. 
Rating:
5.0

The air fresheners that are left in the vehicles may trigger migraines. The one that was in the truck I rented did trigger one in me even riding with the windows down. I did clean previous renters mud off windshield and tried to get it off of driver seat as best I could.

Natasha J. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

NICHOLE E. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

they show to be open until 5 on Saturdays. No one on site or anyone to answer the phone all afternoon. Work out ok but was a little frustrated.

Scott M. 
Rating:
5.0

Can't remember the young lady name, and also the gentleman that help me hook the trailer up. But both were great for me. The location is in Asheboro NC

CEDRIC G. 
Rating:
5.0

Customer did not leave a comment.

KARL E. 
Rating:
3.0

I spoke to someone on the phone and was told someone would be there until 6. Showed up at 2 and No one was there. App worked fine, but I would have preferred to speak to a human.

MARK C. 
Rating:
4.0

Front passenger seat looked like someone poured a drink in it, sticky. The back of the truck had a strong odor when we opened the door.

sharron C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Barry V. 
Rating:
5.0

I would have no suggestions for improvements because they went out of their way to help me and everything was fast easy and convenient

TERESA H. 
Rating:
5.0

Customer did not leave a comment.

JERRY T. 
Rating:
5.0

Customer service was great. Very easy to work with.

KAREN S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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