Customer Reviews for R&R Lawnmower
(U-Haul Neighborhood Dealer)

Rating:

3.0

I had to check in the truck myself, i.e. taking pictures of the location, back, sides and front and inside condition of the truck, and the mileage, and gas gauge. What if I didn't have an iPhone or if the cell phone service was out. I would expect a drop off location to have someone to assist the customer.

Rating:

3.0

What you can do to improve my experience if i were to be another customer would to provide more complimentary services. Making consumers who are low income feel included with your overall customer who can afford your fees. I needed uhaul for a second trip but i was only given a bare minimum of miles and no full tank. I think all U-Hauls should have complimentary gas. Or reimbursement to former customers if put in place if they were to use service again. One time reimbursement. I think that would give me a customer incentive to purchase service again. As of now, no because the app does not work. Had a horrible experience loading and unloading and traveling. Uhauls bad on gas mileage regarding miles per gallon, strips more from customer. Slum uhauls instead of slumlords. I would never want anyone to think I’m so greedy for money as a business that i can’t offer incentives or complimentary services with purchase. I’d want recurring long term customers. I say this bc i am in school at lsu for business and poli so i know how this should work.

Rating:

5.0

Hassle free and quick.

Rating:

5.0

Very quick n easy pick up

Rating:

1.0

I had a large 26 ft truck conframation over a week in advance, The day before after I have hired help you call and say only A 10 ft is available. last minute were is the choice, right none. I had to pay double gas and double milage for 2 trips instead of one. No thanks will use another company next time if not made right. Sincerely Donna yarbrough, (601)525-7853

Rating:

5.0

The place i rented this trailer from a customer couldnt have asked to be treated better and overall uhaul treated me good til i wanted to use the trailer for one way use and it was going to cost me 580.00 to use it one way ,i believe that something could be done to this charge which is ridiculous in my opinion but like i said overall my experience from start to finish was excellent and will rent again from uhaul if i need to,thank you

Rating:

5.0

This is a best Uhaul location in Bogolusa, LA. The other locatoin close to the downtown area is not good. The guy did not show up to work most of the time. Uhaul should stop doing business at this location.

Rating:

1.0

The whole u haul experience was subpar... I had to go to all 3 uhaul locations The $8.00 for the trailer insurance wasn't refunded as stated. They didn't hook the trailer up thank God someone else was with me!!!! How do you rent equipment you can't even hook up... never again.. the self check in and out online didn't work... I was also over charged for miles

Rating:

3.0

The requested utility dolly was not in the truck when I picked it up. Luckily another nearby location had one available. I was a little annoyed at being charged for a few extra miles after returning the truck with a full tank of fuel. I feel like this is nickle and diming.

Rating:

3.0

It was very expensive for the little time we had it was even returned earlier then they said. Couldnt afford to rent from you again there isnt any other rental place around here and no vans at cheaper mileage like i needed had to get larger size than i needed but had no choice i think its like that so people like me on a fixed income has to pay way more.and there was a couple of fees that i dont understand why .i wont be renting from you again if i can help it

Rating:

4.0

R and R Lawnmower did an excellent job, it was Uhaul that failed me. My reservation was cancelled twice, not by me, and when I called Uhaul's customer service, I was transferred 5 times and then hung up on.

Rating:

5.0

I think everything is fine. Very happy. They have a great and friendly staff.. great job

Rating:

4.0

This was not our original pick up location, but after the whole ordeal to get to this truck finally they were nice and prepared for us.

Rating:

2.0

Location was to dark

Rating:

5.0

Charlie and the ladies in the office went above and beyond to help me and encourage my first-time hauling experience. Charlie told me exactly what I needed to hook up the trailer and guided me to a nearby auto parts store so I could get the proper equipment. He hooked everything up for me and just could not have been nicer! A wonderful experience and I will definitely use them again if the need arises.

Rating:

1.0

Get out of the uhaul Business actually go out of business all together

Rating:

5.0

I've used U-Haul my whole life and must admit this was by far the best location I've ever had the pleasure to visit! The staff are very knowledgeable and friendly!

Rating:

5.0

U-haul is waaaaaaaaaaaaaaaaay to expensive! 1.09 a mile is insane!

Rating:

5.0

Couldn’t be any more happy with the service provided. Very sweet and accommodating!

Rating:

5.0

I can't think of anything, the service was excellent.

Rating:

2.0

First off the truck did not run properly. Second you gave me a bill for 279.00 and charged me over 300.00

Rating:

4.0

Too expensive

Rating:

5.0

Will rent from this location again and will recommend a friends and family.

Rating:

5.0

Everything’s big was professional and the associate who helped me was warm, polite and very helpful. The truly clean. What more could I ask for???

Rating:

5.0

Long wait on processing rental equipment. I rented a 15 ft truck, two 26ft trucks and a 12 ft enclosed trailer. Each time was well over an hour and last time was extremely long.

Rating:

5.0

Charlie was so friendly and efficient. So unappreciated his help in a hectic time.

Rating:

3.0

It wasn’t an issue with the rental subcontractor but with U-Haul cost. You charged me a very large sum for the equipment rented.

Rating:

3.0

tow dolly was broken and damaged my car. The transmission on the truck made HORRIBLE noises - especially when going uphill. This was a nightmare from the beginning. Very unhappy with U-haul. Did not get what we thought we were paying for: equipment that was safe and worked properly.

Rating:

5.0

Super friendly customer service. Thanks ??

Rating:

1.0

Twice, I reserved a truck for it to be given to a walk in. The owner of this “business” lied to my husband, and I have a wittiness to this atrocity. Will forever warn people not to go near this establishment.

Rating:

5.0

Was referred to R&R by a co worker. Total experience was excellent. Kind and helpful staff. The guy that checked us out was awesome! Definitely will refer to someone.

Rating:

1.0

Went to first place reserved unit put my card on record to (they said hold ). Go to pick up rented to another. 2 hr on phone no luck. Finally get one 35 miles away. Lost half day getting one . Stress postpone trip. Have rent two trucks one trailer this year may never go back now.

Rating:

1.0

Your prices are ridiculous

Rating:

5.0

Grrrrrrrrrreat! Thanks

Rating:

3.0

NA