Customer Reviews for R&R Services Group of Miami Corp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&R Services Group of Miami Corp

Overall rating:

Santhy R. on

Rating:

Needs to be better prepared. When I got there, there was a person working on a car. I had to wait for that person to finish what he was doing so that he could help me. We went inside of the office which seemed to be under construction, there were materials everywhere. The person renting me the truck had never done that before, so he had to call his boss who walked him through the process over the phone. When I made my reservation, I added moving pads. When I asked about the moving pads at the location, I was told that they didn’t carry them there and that they would be removed from my reservation. That was not the case. I am now disputing the charge for the moving pads which I never received. The drop box for the keys is sitting inside of the office. I rented the truck for 24hours and either had to return the truck before 5pm or keep it overnight and return it Sunday morning when they open because there was no drop box for me to leave the keys in. When I got there (before 5pm) to return the truck, there was a different person in the lot who said that he rents space in the yard for his personal truck. I was told to leave the truck there and hide the key somewhere in the cabin. I’ve rented several Uhaul’s in the past and overall, this location was very unprofessional.