Customer Reviews for R&R Services Group of Miami Corp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&R Services Group of Miami Corp

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

ELIZABETH J.
Rating:

More exposure to the public for better finding the location.

ANDREW Q.
Rating:

Customer did not leave a comment.

SEAN M.
Rating:

Service was great and friendly. I would definitely recommend them to anyone

RHETT R.
Rating:

Customer did not leave a comment.

Mary F.
Rating:

Customer did not leave a comment.

Sean K.
Rating:

Customer did not leave a comment.

Rafael A.
Rating:

Customer did not leave a comment.

TOM W.
Rating:

Customer did not leave a comment.

Sam D.
Rating:

Customer did not leave a comment.

Samantha R.
Rating:

She was very professional

WILFREDO A.
Rating:

Customer did not leave a comment.

MICHELLE L.
Rating:

Nothing. Alissa was amazingly friendly and the young man you worked was as well. My husband and I drove together and the battery died in his car, he immediately helped us and jumped the car and we were on our way. A+ service and equipment. Will use again and recommend.

Pedro F.
Rating:

I reserved the equipment in advance; however UHAUL did not have the complete amount that was needed (missing 3 dozen blankets).

Leyla P.
Rating:

Customer did not leave a comment.

Marlen R.
Rating:

Great services

ORELVIS G.
Rating:

Customer did not leave a comment.

ANGELINA S.
Rating:

The young girl was very professional and proper. I was impressed by her customer service, because in Miami we had lost the good customer service.

Alexander L.
Rating:

Chekc out process on the mobile app was prone to errors.

Kimberly C.
Rating:

They didnt not have the equipment to remove the trailer when I arrived. Ruined my schedule.

JORGE M.
Rating:

Customer did not leave a comment.

Andre S.
Rating:

Location emplowas very helpful and had excellent costumer service. Truck was old and tired. Windshield wiper fluid never worked, engine check light came on and than went away during trip, when deiving through tain it leaks from ceiling above the radio.

Miguel M.
Rating:

Customer did not leave a comment.

JOHN D.
Rating:

Customer did not leave a comment.

DEAN G.
Rating:

The drop off facility was filthy and the guys there had no customer service at all.

marie V.
Rating:

The young lady that helped us was amazing and tried and found solutions for all the errors the original U-Haul that installed my hitch made she was amazing and a doll.

Jose G.
Rating:

They called me the day before for confirmation and switched the location. When we ended up showing up to the new location the next day, they said our truck was not there and tried to send us somewhere else.

MORGAN G.
Rating:

My concerns are much less with the location and much more with Uhaul the company. I made a reservation at a different location and confirmed with the scheduler when to pick up the truck and that it would be there. When I arrived there was nobody from Uhaul there and I called the scheduler who told me that location was closed (even though I had scheduled to come for that specific time). They sent me to another location which was 4 miles out of my way from my house and which also had nobody from Uhaul there to give me the keys. I had to wait around for over an hour before getting my truck. When I tried to call Uhaul, I was put on hold for almost an hour.

ALEXEY K.
Rating:

Customer did not leave a comment.

Gabriel A.
Rating:

We rented a U-haul from this location and were charged $40 insurance after opting out of it with the online reservation. The information was not disclosed upon payment. When we tried to seek a refund, U-haul stated that the field manager of this particular location imposes the CDW charges as mandatory. None of this was shared with us upon booking and payment.

Mark T.
Rating:

This was my first negative experience with U-Haul. I made the reservations by phone through the 1-800 number. My pickup location changed and neither locations would move the trailer. Furthermore, I had to drive to the second location to do the pickup and the staff was 30 min late. It was not my fault that U-Haul reserved a trailer that was not on location. U-Haul should have moved the trailer to honor the reservation.

Raul G.
Rating:

No issues. Fast and efficient

Rebeca P.
Rating:

Customer did not leave a comment.

Bill R.
Rating:

The best location for drop off will use them again

PAUL QUINTIN R.
Rating:

They had No Cables for the lights!!! I had to go back to the other original U-Haul to get them.

john Z.
Rating:

Customer did not leave a comment.

Eduardo F.
Rating:

Customer did not leave a comment.

Eduardo F.
Rating:

Customer did not leave a comment.

Laura P.
Rating:

Customer did not leave a comment.

ANGELICA V.
Rating:

Miguel was very nice and respectful even when I had to wait a bit for the equipment. Highly recommend them. Thank you so much

JOSE L.
Rating:

Would not rent from there again

Barbara P.
Rating:

Great trucks and excellent customer service

Ana E.
Rating:

Customer did not leave a comment.

Fabian D.
Rating:

The customer service at the location was great. The lady was helpful. The truck was not clean and the location was not comfortable.

LUIS S.
Rating:

The yard where the truck was park was a good place for the 1800 not this century, the office overall look was nasty and the attention not the best because the lack of experience and explaining to the customer of how it works it's just unbelievable they told me one price(40 dollar a 26ft truck) over the phone and when I went there to pick up the truck it was doble the initial amount the truck was dirty on the outside and the inside too and they dare to tell you that you have to bring it back clean or they will charge you extra for having it clean I end up paying 93 dollar for using that truck and drove less than 1 mile .600 to be more specific and I rented the truck at 10:06 am and brought it back before 4:00pm and still was charge the same amount and 40 dollar extra for was when I didn't even use 1 fucking gallon of gas on that truck so that was my fucking experience with good uhaul

fredy S.
Rating:

Gracias

LUIS S.
Rating:

The local entrance

Raul G.
Rating:

Very busy location, lots of options. Nicole was great in assistance with the overall rental

marcos C.
Rating:

I was in a rush and they were super quick and had me in and out of there in a flash. Other locations take forever for something so simple

Lazaro M.
Rating:

Customer did not leave a comment.

Rafael R.
Rating:

Was no body there and now I have a extra charge of 120 dollars. Need to call to my bank to dispute that charge.

edin K.
Rating:

Clean up the place , have some rules, where to park, some help would be nice.

Santhy R.
Rating:

Needs to be better prepared. When I got there, there was a person working on a car. I had to wait for that person to finish what he was doing so that he could help me. We went inside of the office which seemed to be under construction, there were materials everywhere. The person renting me the truck had never done that before, so he had to call his boss who walked him through the process over the phone. When I made my reservation, I added moving pads. When I asked about the moving pads at the location, I was told that they didn't carry them there and that they would be removed from my reservation. That was not the case. I am now disputing the charge for the moving pads which I never received. The drop box for the keys is sitting inside of the office. I rented the truck for 24hours and either had to return the truck before 5pm or keep it overnight and return it Sunday morning when they open because there was no drop box for me to leave the keys in. When I got there (before 5pm) to return the truck, there was a different person in the lot who said that he rents space in the yard for his personal truck. I was told to leave the truck there and hide the key somewhere in the cabin. I've rented several Uhaul's in the past and overall, this location was very unprofessional.

No reviews have been submitted for this location.

Back
To Top