Customer Reviews for R&S Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of R&S Center

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wee M. on

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Steve S. on

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Good customer service, convenient location.

Michael M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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WEE M. on

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Sheng Chien L. on

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I didn’t purchase insurance when I made reservations, not did it shows on on the contract estimated charges. When I returned the truck, I was charged $10 insurance. I asked why I was charged insurance, the gentleman said it’s mandatory, Really??!! Why not you charge me insurance when I had accident on the road, but when I returned the car that nothing damaged. I will dispute the charge with my credit card company. Shady business, shame on you U-Hall!! Get your associate better trained. You lost my business forever, U-Hall!!

JESSE L. on

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I got charge for miles I did not put on truck.

Dario R. on

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Excellent customer service.

Samantha G. on

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Jeff N. on

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Susana C. on

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The van that was rented to me was dented and had multiple impacts of prior damage. The lady that checked me out in Laredo put no prior damage on the paperwork. I did take photos at the location prior to leaving in case anything comes from it. Also, the lady who checked me out was very rude and she advised the 9’ van was available for my trip from TX to GA I even have photos where the van stickers on the windshield say “in town or one way” but once I arrived in GA I was told that this is an in town only rental. I went to 5 separate places in GA before someone was able to help. I called U-Haul customer service and spoke to 3 separate people which only one of them was polite. The first two ladies were very rude the first one didn’t want to speak with me because I didn’t hear something she said and I asked her to repeat herself so she just placed me on hold and I was xfered to a different rude person who gave me a fake address to a U-Haul location, I showed up to the location given and it was an empty lot. I asked for a copy of my call and nobody to this day has gotten back to me regarding this. Once I called U-Haul back the last man I spoke to was nice and gave a good address to go return this U-Haul. After 4 hrs of driving that day because of lack of customer service skills from U-Haul and being misled by your customer service, I finally made it to the location and had to pay double the amount for the rental due to miscommunication on U-Haul’s end. Online I selected “optional” for my drop off and also placed in the GA address I was going to be moving to and it approved it online. I am not sure why it would take my GA address from Laredo TX if this is an in town only rental?? I also requested this be disputed and the U-Haul rep advised someone would call me within 48 hrs to discuss my dispute and nobody has called back. I have so far talked to 5 people moving cross country and they have all canceled with U-Haul because of my experience. I will not be a returning customer. I do expect a follow up email in regards to all of this since I still have yet to get a call back regarding getting my money back for something that was not my fault.

Luis L. on

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EDWARD H. on

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Raymundo G. on

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Raymundo G. on

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maurilio M. on

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Gracias.

Ricardo F. on

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Gerald W. on

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LUIS R. on

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edward G. on

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tommy C. on

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DAVID S. on

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I tried to call several times to let them know I was running late. I could not get anyone to answer the phone. They finally called me to see if I was still going to pick up the trailer. I told them I tried calling and they seemed to know about the phone problem...

Paul H. on

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The rear of the store is cluttered, and a little small for uHaul's. That being said, the staff was helpful.

Elizabeth D. on

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Need to speed up the service.

Valerie A. on

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All was very professional

Juan Miguel C. on

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This is not a u-haul office by itself, it's actually some sort of a mix between a convenience store and a small restaurant. There is no specific personnel in charge of the u-haul side of business.

Johnny L. on

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The truck was not clean

YORDANIS A. on

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ARMANDO P. on

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Electrical connection was very dirty.

duane R. on

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Not a thing everything was fine

Felipe de Jesus P. on

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Maurice S. on

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Everyone was great and very friendly

JUAN GERARDO S. on

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Attendant expedite my return really fast and very friendly

JOSE P. on

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Truck continuously kept beeping that the brake was on. I would pull over activate parking brake and release and noise would not go away. I would have to pull over, turn truck off/on, and then noise would go away and co to us on my trip.

LINDA D. on

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Norma S. on

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I told them to fix the A/C before assigning it to another person. I said that no one should be driving it. It is very hot in Laredo TX, 100+ degree.

Barbara V. on

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When I reserved online, I requested an appliance dolly, but the store didn’t have one available. Other than that, the staff was friendly and very helpful.

heriberto R. on

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Darrell L. on

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No signage , no parking. Passed by it twice.

Cynthia A. on

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Nothing. Everything was great!

Roger E. on

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JUAN C. on

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Alma M. on

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heather M. on

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It smelled nice, but the cup holders and floor were filthy, and not just from one use. The ramp was broken, so very inconvenient. I think the wheels could do with an alignment as the truck wandered, and the windscreen wipers needed replacing. It rained the whole 3 days of driving and the noise was annoying. I should also have been informed that the size truck I wanted was not available before I arrived to pick itmup.

francisco C. on

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JAMES N. on

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Xavier F. on

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Beter service

Danny S. on

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It was great service and the personnel was very helpful.

francisco H. on

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michael G. on

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Cindy S. on

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JOHN DAVID S. on

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Scotch M. on

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Mike M. on

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Ana L. on

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Me. Rick was very helpful in answering all of our questions and considered of our needs. Fair prices and excellent service. Will definitely rent from this location again if needed in the future.

Paul H. on

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Very Polite!

WEE M. on

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jose Y. on

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Rafael V. on

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Anthony H. on

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Very professional, friendly and informative. Will recommend to family and friends. Thanks so much!!

ARMANDO C. on

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No I was booked when I got a call from u haul concerning the truck that it was not available so I had to go further at my expense. The renter I used promised me a 10.00 dollar dis count for change in mileage distance but did not give it to in my billing charges, not faithful in business, bad review!

LUIS V. on

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rick G. on

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aida R. on

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I would like to Starting with Rick Gonzalez of R&S grocery and uhaul Laredo,Tx for there patients and excellent and superior customer service. Then to speaking to Mark in customer service and with Melissa just wonderful people who know there procedures and giving over 100% in helping you complete the final process of your rental. Thank you Rick Gonzalez, Mark and Melissa and Uhaul for all that you do for us .

Ryan O. on

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Rick Gonzalez was very friendly and super helpful. A great U-Haul employee.

FEHMI K. on

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U-haul employee was helpful but dolly should be included but did not have it. 26 ft truck was so loudly and vibrating.

Veronica R. on

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Quick easy and attentive

Kelsey H. on

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I was told the gas tank was half full and to bring it back half full, as I started to drive away I noticed it was about 3/8 full but did not want to go back.

Melissa R. on

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rey H. on

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ALEX C. on

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pedro M. on

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Bob R. on

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This was the epitome of customer service. Rick did an incredible job of taking care of our needs and in making it a positive experience. I will be using this experience in my trainings within my organization of what it means to really take care of the customers needs first.

PEDRO A. on

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ana G. on

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juan T. on

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PEDRO A. on

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Great service

Maria C. on

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Shane H. on

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N/A. The staff have always been great, friendly and time efficient here.

PEDRO A. on

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PEDRO A. on

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PEDRO A. on

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PEDRO A. on

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DANIEL D. on

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Great place, Rick and his staff do excellent work and great customer service!

CARLOS P. on

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It's a pleasure to do business with Ricardo Gonzalez/Uhaul. The truck was clean, even smelling good. He strives to provide great service and I can tell that. Good Job!

JUAN V. on

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HERMAN W. on

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PEDRO A. on

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JAMES B. on

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Alexander C. on

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The A/C unit was not in working condition.

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