Excelente service as well.
GREGORY M
Customer Reviews for R&S Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After hours check in...no appropriate place to park. Scary loud dog in pen behind store. Was over charged for fuel (customer service refunded me). Laredo needs a corporate location.
William NHard to find it, it was a little store by Saunders, plus it was very small limited parking lot, were allowed the customers of the store park, and buy ⛽️ too
Karla PThere is not place to park , very depressed employees
Benjamin SHold takes long to be reimbursed
Jessie MTried calling several times no answers
Scott JThe trailer had debris in it. The windows and mirrors were dirty and had dead bugs on them as well.
angel pThe store salesclerk/representative was exceptionally kind and helpful, as I was in a hurry and was not able to park the truck. So he offered to park the truck for me and gave us a quick check out.
Rosa ERick at R&S was professional, polite, and helpful!
Robin ANo comments
ricardo cI talked to the 2 teenagers in the front of the store they told me yeah just leave the U-Haul in the back. There is not really a parking space more like a dirt road but overall they were nice but didn’t know much to help me even tho they were the ones in the location.
Jose VEverything
Zaid GGreat customer service. Check out was simple.
Brandon CAfter loading the trailer with close to its max weight the driver's side suspension settled onto the bump stop. The driver's side tire was also old, cracking and over filled. I took the loaded trailer to another uhaul location at 2302 Guadalupe St. They at first tried to rent me another trailer, then they suggested that I call the road side assistance number to get help with the malfunctioning trailer.
Steve SNo room for improvement for the experience was beyond excellent
Adan GExelence service
jeziel oAll good
ARMANDO VVery well taken care of
Fred DThe Van head blanket Equipment in the front seat area had to remove and put in the back
Diane JI had reserved a truck and when I got there they did not have the truck. I used a van they had instead, but they charged me insurance for it even though my insurance covers this kind of rental. I was not pleased that i got a van instead of a truck but got the job done anyway.
Javier HOrdered at 26 foot truck. Day before the move Mary (an idiot by the way) contacts me to tell me they have no 26 foot truck available. Give me a 20 foot truck so I had to make 2 trips! Overall terrible experience. But Mary made it worse. She has no business working with people.
Juan SVery excellent service. Since we first called, Melissa from G&A carriers gave us a very fast service. Customer care was amazing by Melissa. Everything run so smooth right at the point and time. No complications during the transition. Also Pepe Perez, help to place both trucks in the same location which made it easier for us. Would definitely use again. Keep the Awesome job you all doing.
Rigo MTruck interior and exterior were not clean, had bugs on windshield and interior was very dusty. Good working truck, as far as maintenance - it was very new, so dont think it needs much. Maybe just touching up on the cleanliness after a few days wouldn't hurt. I did like that they had various sizes available (seems they do alot of work for Uhaul, had many trucks avaiablle)
Carlos DNothing. Great service.
Manny Mthe location 3001 e Saunders st in Laredo TX, is a little sketchy, while we were inside getting our keys and equipment, someone at some point slashed one of our tires to our personal car because we had to park in the back outside of view, there is little space to park so if the parking lot is full you have to park on the side of the road, in this case in the back. other than that the experience was great. the gentleman who assisted us Ricardo was very nice and professional.
Benjamin BThe staff in Laredo and San Antonio are friendly and very helpful. I will recommend Uhaul to my relatives and friends.
Olivia MMy request from another U-Haul store was done and where I did the p/u was ready in less then 30 minutes thank them both great services
MARIA LI booked a pick up truck.. and even verified with the local agent there 1 week prior for availability of vehicle and she advised it was a for sure thing. I was rented a boxed truck instead the day of rental
Ivan GGreat service
Diana GAll was good....
Jerry GAs always thanks Rick. Great job and Service
Juan JVehicle parking not available?
rogelio aThere was trash in the back of the truck. Someone needs to sweep it before renting out.
JULIAN VSign to where we should park trucks
LIZBETH CService engine light was on, pads in the truck had been used , and fuel was low
omar mlately ive been renting a uhaul at least once a week, this particular location is unwilling to negotiate on the rate.
GERARDO RThey left things in the back and when returning the owner was rude in getting my deposit he said let’s see if there’s someone to help you .!
Steven YKeep up the great work. Stay Safe 🙏 and God Bless 🙏 You All Always
Juan JThe guy at R&S was great and very helpful. He made it a very nice and simple experience.
de wJust keep doing what you're doing. Great Service
Juan JUhaul was in terrible condition, wore out motor, loose passenger front wheel almost fell off and charges .69 a mile plus a daily fee?
Brandon SExcellent customer service at rental location, Check in and check out was fast and efficient. Great equipment. Safety warning stickers were very helpful.
THOMAS SThe truco was very bad, and the management say was ok. Very very bad service
ISRAEL CEverything good
Jose QGreat customer service everyone was very polite, meet with morning greeting
Lenord JNothing keep up the great work
Juan AGreat Service and always available.
Jimmy LI had trouble with the use your phone function, had to use the desk. They were friendly and helpful.
John DThe truck was dirty from inside and also AC not working but the rest was good the location was easy to find and good customer service
Fernando CNeed to have staff available to assist with uhaul rentals instead of working other areas of the business.
James TGood customer service, convenient location.
Steve S