Salvatore P.
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Customer Reviews for Real Auto Solution LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Real Auto Solution LLC
Jeannette S.
I arrived at the address stated only to find the place did not have any signs indicating that I could drop off the truck. It was a very desolate area - glad I wasn't alone. I did not know what to do and called the 800 number. Got Coco on the phone who was super nice! She looked up the address to make sure that was indeed the correct place in which to leave the truck.
Dabid C.
None..
Vincent M.
Outstanding service! Thank you!
Vincent I.
Fast and simple
Karen D.
The people are super nice and helpful. Pick up and drop off is a breeze. Great experience!
Barry B.
Put Velcro on windshield for E-ZPass
Selena Q.
the mobile check in process was horrendous and took forever. the key didn't fit into the drop box. the van itself was nice but everything involving pick up and drop off was a nightmare
Benjamin W.
I got to tell you, best uhaul experience Ive had. They were super nice, super attentive, professional. It was great. Its an auto repair place, Im going to make an effort to have my cars repaired there because the service was so good.
Barry B.
A thought had occurred to me, putting Velcro on the windshield to hold people's ez pass's, when I rent your vans I have to hold it up when I go through tolls
Jay P.
Very friendly and professional staff.
LeRoy O.
They were closed when we got there at 4:30 pm on Saturday. We used the drop box for the keys. I locked the truck and left. I got a call from Newburgh on Sunday checking if the truck would be returned on time. I advised them of my actions and they said okay. I got another call on Monday saying the truck was overdue. I again explained where and when it was dropped off. Otherwise as in the past everything went fine.
Alana S.
Does the location have good cellular reception? I had difficulty navigating the digital pickup service and was receiving ‘no connection' errors
MARGARET F.
Awesome service and support and moving supplies!
Norman L.
did not drop off at this location. Was able to easily update drop-off location
MIKE C.
every thing was good as expedited
Richard G.
We were helped by Ceaser, who was terrific. Great asset to this location.
LAURA M.
Luke was great
LeRoy O.
The office was a little small but then again they weren't very busy.
Roy B.
Everything was easy at pick-up. People were friendly, helpful, and very efficient. My online reservation experience with your website and chat "support" was the worst I have ever experienced!
Robert S.
Very convenient and the staff are great.
Kathryn B.
The guy who worked there was super helpful and friendly!
Robert S.
Nothing, the attendant was excellent, the truck was also excellent, the location was easy in and easy out. They had the truck I needed when I needed it, it was a great experience..
Daniel M.
I reserved a van 30 minutes before I needed it and it was ready to go. The staff at the location was extremely helpful and the van was excellent. Thank you!
jeffrey G.
Very professional operation.
Karl K.
They were very helpful.
Floyd F.
Great job! Thanks
Jevin M.
Best uhaul facility I have used
Michael H.
Nothing. The whole experience was pleasant. Thank you!
CESAR G.
The guys at Real Auto Solution are awesome, always so helpful. Idk about Uhaul.
Christian C.
Great customer service! Thanks
BARRY S.
These guys saved us. We reserved a trailer in Kingston, NY. 3 weeks before the "use" date, but when we checked the day before we were told that that unit would not be back until noon of the day we needed it. We had specified we needed to pick it up at 7 am. So much for reservations being guaranteed!
Jeffrey D.
Best customer service I've had in long time. Friendly, courteous and very nice
Susan P.
This U haul location is really nice. The guys there are super nice!
dianna F.
The vehicle was absolutely great. Sufficient space and it rides well. The vehicle does not feel like a truck.
steve M.
Great staff and very helpful.
HENRY J.
Your business is clean and fast..no need to fix what is not broken..nice store etc..keep up the good work
Yeral A.
Reservation issues with overcharging. Overall bad experience, the person at the location said i could return the truck at a certain time without extra charge and you guys charged me extra... still haven't heard back from your team. Terrible...
Raymond G.
Set of 3 lights in 9 foot van hang into the cabin mounted on rigid plastic. They are new and in my view inwelcome as they are. They are too vulnerable. Need to hang on wire so they swing out of the way if packing high. Also the passenger side split mirror is very hard to adjust properly. That side ought to have one long mirror. As to the facility, it was unclear to me where to park on returning until I realized parking anywhere would be OK. A big sign that says, returning vehicles park anywhere would have been comforting.
GLENN S.
Cannot think of anything...online reservation was accurate and check out was incredibly smooth and effortless.
Carrington S.
To improve, perhaps use an odor-dispelling aerosol as the van that I used smelled of wild dogs. Otherwise, the van was clean from any messes and was fun to drive! Thank you, much!
ROBERT C.
Everything was great... From the customer service to the equipment. They were friendly and professional. I would return in the future, and highly recommend them to anyone. Thank you
Deborah C.
No suggestions - everything went smoothly
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