Customer Reviews for Red Bank Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had a really poor experience with U-Haul both picking up and dropping off the truck. First of all, my rental location was changed from Eatontown to Red Bank without my consent AND without letting me know. I went to the address that was in the confirmation email, which was the one I selected intentionally in Eatontown. Once I was there the option to pick up truck through the app was not working. I used the chat through the app to find out I had to the other location. Between going to the “wrong” location and waiting to get a hold of someone, it was a big waste of time and it delayed my plans. Once I got to the location I had to contact U-Haul anyways through the phone which was another 10 min hold because the app was not working and it would not get me to the lock box code part. I had to get the code through the phone. The truck was in good condition but had only 1/4 tank of gas and the dolly I reserved ahead of time to move was no there. Since there is no one onsite i couldn’t do anything about that. The car console doesn’t really work correctly, the only option was to have the AC at full blast the entire time since if you tried to switch to LO it just wouldn’t work. The return was not easy either. When I came back to the location, the app would not activate the “return my truck” option correctly. I had to wait again to get a hold of someone who asked me to try a bunch of things regarding my location. However I was only a few feet away from the U-Haul lockbox. I was then advised to try using the web browser instead of the app and that worked. Overall I had a really poor experience from beginning to end. Luckily I did not have to go far and my plans were able to accommodate the multiple U-Haul delays and change of location

Rating:

1.0

Truck didn't start, then the battery died again l. I had to walk from uhaul to storage unit to get car . I had to keep truck running so battery wouldn't die and they charged me fuel fee.

Rating:

2.0

I made reservations two weeks prior. An hour before picking up the rental truck, I was called and told they didn’t have it. Extremely frustrating experience.

Rating:

5.0

The associate at the desk was very knowledgeable and polite. He was also very cheery and upbeat and extremely helpful. Hire more people like this guy. The only negative in this transaction is the uhaul app is very slow.

Rating:

5.0

Friendly, helpful, well informed

Rating:

5.0

Very clean truck. Entered the location while it was closed and the directions were very clear and easy to follow. Great experience.

Rating:

5.0

Smooth transaction

Rating:

5.0

love everything about this location, BUT, not happy U Haul took away the 15ft. truck...

Rating:

5.0

The service onsite was excellent

Rating:

4.0

the UHaul app for 24/7 mobile check out is atrocious!!! Ava from the help line had to receive 7 call from me and then she had to dispatch the van to me from her end. The process took over an hour!

Rating:

1.0

Contract #82158615. Buyer Beware Posted regarding your company/ branch's padding of bill. Branch give a gas replacement guide to customer which is almost 50% less than actual (4.5 recommended/ 8.5 gallon required) so you can add a Fuel Charge at hiked-up prices. I added 6.5 gallons (which exceeded recommended Uhaul guideline of 4.5 gallons) and you added 2 gallons so the 4.5 gallons was purposely understated by you to add a charge; One mile from branch I added $20.00 at $3.06/ gallon and Uhaul padded the gas charge at $3.56/ gallon -- another 16% premium/ overcharge; Worse yet Uhaul desk clerk said you have a third party verify all aspects of rental to mislead the customer that its not Uhaul that's been dishonest. Third party upcharging to cover their net, new expense to Uhaul is what it is. Despicable business practices. BTW, I spent 40+ years as executive of multi-million/ billion dollar service businesses and have dealt with companies like yours. Undeniable -- its all there in black and white.

Rating:

1.0

Don't pad the bill.

Rating:

5.0

never had a problem renting from this location

Rating:

5.0

Great service!

Rating:

5.0

Thank you for supporting the Jersey shore partnership foundation for the second year! We appreciate your team very much!

Rating:

4.0

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Rating:

5.0

Very efficient

Rating:

5.0

It would be helpful to know that a code is needed to exit the facility. I dropped my son off to drive the truck. He knew about the code and left. When I tried to exit, I expected the gate to have a sensor and open once I came close. No one was in the office. Thank goodness for cell phones. I called my son who gave me the code and I was able to leave.

Rating:

5.0

Affordable, clean and easy pickup and drop off.

Rating:

5.0

Exceptional customer service and the van was very clean and well maintained

Rating:

2.0

Poor lighting , I had trouble obtaining the lock box code. The help number person was kind of surly but in the end did help after I commented on his lack of assistance. When I returned the vehicle I had the same problem but the representative I spoke to then was extremely helpful.

Rating:

5.0

Great service at this location

Rating:

5.0

The young man, I rented my truck from was very pleasant, informative, and helpful. his demeanor was nice to be around and seems like he enjoys his job.

Rating:

5.0

very friendly and thorough

Rating:

1.0

This was the WORST rental experience I have ever had. I rented a cargo van online to pick up in MIddletown NJ. I received a call from Charles a couple of days before saying there were no cargo vans available at that location and that I would have to drive 18 miles to New Brunswick to pick up the vehicle. I was also told that the office there would be closed and I would need to use my mobile device to remotely access the van. When I arrived in NB, there was no equipment assigned to my order although it was parked in the lot - the attendant at the location (A Gulf) told me Uhaul was closed and that I would need to go somewhere else. He showed me the keys that were not put in the lockbox and refused to release them to me. I spent 2.5 hours on calls with Uhaul reps in the region who were unable to get the manager at the location to honor my reservation. He refused. I was then offered a box truck 18 miles away and had to drive back to my original location to get that vehicle. I was dropped off of calls with Uhaul representatives, told initially that there was nothing they could do to help me - with NO alternative plan and dismissed because they were 'really busy". I was berated by the Gulf attendant, told to "go somewhere else" and that Uhaul should have told me that they were closed. I was in NJ traveling in from Los Angeles to move my son into college and the stress, disrespect, and incompetence was frustrating and in my opinion surprising coming from such a well recognized brand. I was offered a $50 credit and no charges for mileage - I have not seen the credit to my credit card AND I was charged for and paid overmileage... What should have been a positive moment in the life of our family turned into a disappointing and stressful moment all because of a lack of professionalism, a vendor who was disrespectful and non accommodating and a system that failed us. I would appreciate a direct follow up and a reconciliation to the above mentioned accommodations that were offered.

Rating:

5.0

very convient and friendly...everything explained very well

Rating:

5.0

very efficient and friendly

Rating:

5.0

The guy at Red Bank self storage who dealt with my rental was amazing! So helpful, courteous and explained the whole process throughly to me. Would definitely use again!

Rating:

4.0

Phil (who set us up) was very helpful & professional. Made things very understandable & got us in & out quickly. He made the transaction very pleasant. B.

Rating:

5.0

Great service !!

Rating:

5.0

Very professional staff

Rating:

2.0

The truck was cleaned and just left on the curb to pick up. I was charged for tools and items that were not included with my rental and there was no one around to assist in helping. It was entirely done on the app

Rating:

5.0

the guaranteed reservation was a life saver. I had a reservation at Budget only to get a call the afternoon before that I wasn't going to have the truck. got the reservation here and picked it up with no issue at all.

Rating:

5.0

As usual. Second U-Haul rented in 7 days. Both trucks I had reserved the suggested blankets and Dollie’s. And for the second time jn 7 days they had none of the moving equipment I had reserved and paid for. What’s the point? This isn’t even mentioning the 14 other trucks I’ve rented over the last 6 years and every single time something wasn’t right

Rating:

4.0

The gentleman that help me, was really nice person through the whole process. Gave me contacts if I needed any assistance. He is a true professional at his job.

Rating:

5.0

The man that helped me was very nice