Kitty is simply amazing. She keeps good communication and avoids the downfalls many other uhauls are having during these crazy times. We are about to need to bring another load...Red poppy will be our first place to try and book!Ryan L.
Customer Reviews for Red Poppy Self Storage
(U-Haul Neighborhood Dealer)
Georgetown, TX 78626
(East Hwy 29)
Services at this Location:
- Mon-Wed: 2 pm - 5 pm
- Thur: Closed
- Fri: 9 am - 4 pm
- Sat: 9 am - 2 pm
- Sun: Closed
Special Operating Hours
- 7/3/2022 - 7/4/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kitty was phenomenal and enjoyed talking to her. Will definitely recommend this location to anyone I come across whom is looking for uhauls.Savanna R.
You can provide training for people like Kitty who don't value customer service and lack professionalism. It's very sad when you have employees who are looking to take advantage of hard working American people trying to make a living and support their children. It's also disappointing to know that austin implants are having to go through this at your location as it brings about a poor reflection on native Texans and the Uhaul brand. We found it very ironic that prior to renting the Uhaul Kitty mentioned that she was charging customers fees for not cleaning the Uhaul and in turn tried to do the same to us although we left the vehicle in the same condition as we received it. The vehicle had dust in it when we received it and the outside was full of dust as Kitty proceeded to use water and wipers as she drove the vehicle up because it was so filthy. She also mentioned that she would need to clean out vehicle because it was dirty. When she returned I asked her if she still needed to clean it and she said no. If she wanted the vehicle washed she should have cleaned it prior to renting it as your lot is full of dirt and rocks. Overall it was a terrible, stressful, and discriminatory encounter that I wouldn't wish upon my worse enemies. I would not recommend the location to anyone.Henry G.
That lady was nice and easy to work with.ryan K.
Kitty went above and beyond to help me get that truck, despite the website getting mixed up about my pickup time and not letting me check in. I really appreciated her dedication!Benjamin P.
Everything was great and thank you for a good experience!kevin J.
We didn't realize how hard it was going to be to find a 5x8 trailer to rent. We just thought we could call the closest place to us and drive by and pick it up. Boy were we wrong!!!The good news was that we called a place in Jarrell, TX, where even though the lady didn't have what we needed, she got on her system and found a trailer for us in Georgetown. She even called the Georgetown location to be sure then sent me via text the phone number and location. I never got this lady's name but she saved us that day. Then Kitty, the owner in Georgetown was so helpful and kind. We were quite a long way from her but she stayed late so that we could pick the trailer up from her and then get on our way down the road. Excellent service from both locations!!!NACY K.
Customer did not leave a comment.Mason B.
I highly recommend Red Poppy Self Storage and U-haul!! The owner, Kitty Voorhis has the best customer service...hands down!! Although, the internet was not working due to an overnight storm, she had us on our way in no time at all!! Thank you Kitty!! We enjoyed visiting with you!! NOTE: Due to glitches in GPS mapping and not the owner, please use "Red Poppy Self Storage and U-haul" to get the correct directions using Google or Apple Maps. The highway address will take you to the opposite side of town. (West of I35 instead of East of I35)Robert S.
Had to to move locations. Had to wait over an hour. Was lied to by dealerKamren S.
Customer service was exceptional and Kitty was a pleasure to work with and very professional. She went out of her way to help me. I would definitely recommend this location.Roy P.
At noon nobody was there, the office was behind the gate so I had to follow someone in and climb under the gate to get out. The person working there added on unreasonable charges and kept contacting me via text to pay her money. She wanted me to pay her directly instead of going through UHaul and charged me for cleaning ?? and worse for an after hours fee that never occurred.Renee B.
When we arrived and dropped off the facility was closed. It would not have been an issue however the did not have the correct truck available for us to pick up. So the pick up process took much longer than it should have because we had to contact UHaul directly. We also had reserved to drop off at a different location and then were not able to which caused a lot more mileage than we had anticipated.William D.
No one was on premises when I dropped truck. They also charged me $25 for cleaning, When I cleaned it out myself prior to the drop. I've spent about $50,000 this last 12 months renting trucks for my company. This franchise just lost you my business for $25 shady charge. I will be using only your competitors going forward. James Will Craig 602.518.3344 Will@facilityneeds.com Restaurant Facilities ServiceJames C.
Customer did not leave a comment.Diane C.
Address on website took us 20 miles in the wrong direction. Picking up the truck at 10:00 PM was not fun in a poorly lit location.Jose A.
Customer did not leave a comment.JAMES W.
Great experience.Andrew C.
Kitty and Red Poppy Storage are awesome! Very easy to reserve, quick pick up and drop off, and very friendly service.ANGELA G.
Customer did not leave a comment.GREG B.
A $25 cleaning fee was applied, stating the truck had to be swept , there was trash left inside. This is a bold faced lie! The truck was clean when I left it! Would not recommend this place for renting a uhaulElizabeth D.
Make sure you are very specific about what you want. It was odd, the man in front of me had a 26' truck warming up next to the office, mine was parked at the back of the property there was dried mud on the floor and dirty interior with 3/8 tank of fuel. No waiting area, seating or materials (locks, etc.) Just a weird overall experience, disrespect and TMI on personal info. I have always used UHaul and this was a whole new experience.SHERRI R.
Customer did not leave a comment.DAVID N.
Customer did not leave a comment.RICHARD G.
employee was kind but absent. We spoke by phone from her other job. I was required to return truck by noon but they don't open until 3pm. No place to park the truck because gate was closed so had to leave it in driveway. But she then called me and asked me to go back (15 miles) to move the truck and gave me the code. She said she left a message with some girl (must have been wrong number because I'm not a girl) yet she called the correct number when she needed me to go back?! She said â€œI need you to go back because I'd hate to charge you.â€ This location is also far out and I asked if I could change my return location and was told no. Drop off was a total hassle that cost me and my family 90 minutes and included me unlocking their own night dropbox.STEPHEN W.
Helped us switch out to a larger truck when it became apparent that the stuff we were going to be moving would not fit in the smaller truck! Very friendly!RANDOLPH S.
Just a really good overall experience.TIM N.
Customer did not leave a comment.SULTANALI M.
Buy more 26 foot trucks since the demand is so high and have been for long time. Meet our need and we both reap from it. WIN WIN situationDOUGLAS D.
Friendly and helpful!RUSSELL M.
Kitty Voorhis was awesome. She takes care of business and goes out of her way to help you.David J.
Do not be dishonest about what assistance can be done concerning a tow dolly. Do not over charge for services. Assure the vehicle is strapped on correctly.AMANDA G.
The location addresss was not correct on the checkout and it was 45 min further away than the location I chose. This was a computer glitch not the rents drop of locations error.Kellene M.
Customer did not leave a comment.LUANN F.
Customer did not leave a comment.DIEGO O.
Owner was friendly, courteous knowledge of the equipment, I will recommend her and use her location in the future.GUADALUPE S.
Customer did not leave a comment.Anna G.
Customer did not leave a comment.wendi C.
Customer did not leave a comment.MELISSA H.
I was very happy with the entire rental process. I especially like the ability to do most of the steps on line. I would highly recommend this business for anyone about to move or needing to use a trailer to haul.BILLY H.
Customer did not leave a comment.LEANNE M.
Customer did not leave a comment.SPENCER L.
Great service! Kitty was amazing. Highly recommend and will definitely use her location again!!DENISE A.
Fast, friendly service, thank you!ANGELA G.
Customer did not leave a comment.Daren B.
Customer did not leave a comment.RANDALL D.
Provide information regarding connector purchasing additional equipment using cash. I had to purchase a 7-4 ping connector. I didn't have any case. They didn't accept credit cards. I had to drive to a convenience store with trailer in tow to get cash. Also. I had to sweep out the trailer.JOSE D.
Mrs.Kitty was absolutely amazing and wonderful!! I will definitely be coming back to her location whenever I need to get a trailer or truck and will recommend anyone to her location!CHELSEA C.
Red Poppy was Awesome. The reservation process of going through uhaul main number took forever to get through then they hung up on me so had to start over. I then called others and had no luck in my area so I had to call uhaul again. Process needs work but Red Poppy was a pleasure and I will call her directly from now on.gary L.
Very professional, clean and easy to drop off.Thomas M.
Customer did not leave a comment.Marcus L.
The woman working was very very nice and checked my U-Haul back in for me. The only problem is the location has bad service and the app was not working making it very difficultAimee H.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.RICKY J.
Customer did not leave a comment.Rama L.
All good!Charles G.
Owner was very accommodating with our last minute need for a trailer and was very pleasant to work with. Will definitely use again when the need arises.ANGELA U.
Kitty was so fantastic! I will be renting from her again for all of my hauling needs. Highly recommended!KATHERINE D.
Customer did not leave a comment.WILLIAM J.
This location was to far out of the way for a pick up location that I had requested.CURTIS B.
Terrible customer service. Worst I've ever experienced. Never using Uhaul againRyan E.
Better visibility on the website for Uhaul. It was difficult to locate and I have rented there before. A referral from another Uhaul store, it's wrong that I have to search so hard for the location even when I use filters. It's a good facility and the hours are good for me.JOSEPH E.
Great service from a very nice and friendly lady! Keep up the great work!! Highly recommend this location!!STEVAN H.
Customer did not leave a comment.REGINALD E.
Very great and nice peopleRobert W.
No improvements necessary. Excellent customer service and clean equipment. Very easy to retrieve and return. Thank you.MELISSA G.
Poppy storage called shortly after pickup to ensure I knew the address and to walk me through the drop off protocol as they knew their hours were limited. Very convenientRachael H.
No improvement all was great. Thank youCECILIA S.
Customer did not leave a comment.WILLIAM ERIC N.
Kitty at Red Poppy is simply the best! Super quick to respond to requests for U-Haul rentals, and has gone above and beyond to be accommodating when my dates changed for the move. If you are looking for a U-haul rental and storage place, look no further than Red Poppy Self Storage!Angelica M.
Kitty was awesome! This was by far the best experience I have ever had with a Uhaul affiliate location.SPENCER R.
Flawless Service!!!Frank A.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.KELLY F.
Excellent!!RUSSELL SCOTT F.
Customer did not leave a comment.Andre S.
Everything was great. One of the best U-Haul renting experiences I've had.Michael E.
Customer did not leave a comment.Barry L.
We make our reservation in advanced but We never got our truck we reserved do to, shortage? I'm giving this location a 💯 but I'll give U-Haul a zero!!! I'm thankful for the owner of this location because she did everything in her power to help us get something on moving day! She managed to get us a 10 foot truck which was very inconvenient due to the small capacity and lacking of ramp! I will be using this location for other needs but I will not do business with U-Haul ever again! I rather pay a little more withLESLIE A C.
customer service was over the top.DANNY M.
Did not find anything lacking. Easy to get to the location. Quick to get set up and on my way to retrieve my daughters van, and painless return of the trailer. And cheaper than a tow truck.Rick S.
Customer did not leave a comment.Stephen V.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.DONALD G.
The best Uhaul business we've ever dealt with; highly recommend!Michael D.
The attendant was not there, had to leave and come back later, then she would not provide the leasing price agreed upon even after talking to a Uhaul representative , absolutely awful customer service .Joseph E.
Kitty was super nice and very helpful! Will use this location again in the future.Donnie H.
Owner Kitty was incredibly helpful with cost analysis and determining truck size. She arranged the reservation and helped me find a Uhaul location close to my starting point. She was also helpful when I returned the truck though it was after hours.Andrew B.
Customer did not leave a comment.Dorothea M.
Customer did not leave a comment.Paden J.
Customer did not leave a comment.Leanne M.
Great service. Large inventory of trailers and trucks.Ricky H.
Keep Ms. Kitty on your staff. She went above and beyond to make our journey safe. 100% hospitality . Thank you Ms Kitty ???????????? You're an angel!DAWN M.
Take pictures before and after of gas gauge and inside of cab and inside back of truck as proof. She said gas was low and truck was dirty. Neither one is true. Gas was put back where it was when I picked up, truck was swept out and clean. I was charged for cleaning and for two gallons of gas as she said it was low. Not happy for paying extra for things I was accused of not doing.TAMARA M.
Customer did not leave a comment.LUCY R.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.JOHN V.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.LEONARDO R.