Better visibility on the website for Uhaul. It was difficult to locate and I have rented there before. A referral from another Uhaul store, it's wrong that I have to search so hard for the location even when I use filters. It's a good facility and the hours are good for me.JOSEPH E.
Customer Reviews for Red Poppy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service from a very nice and friendly lady! Keep up the great work!! Highly recommend this location!!STEVAN H.
Customer did not leave a comment.REGINALD E.
Very great and nice peopleRobert W.
No improvements necessary. Excellent customer service and clean equipment. Very easy to retrieve and return. Thank you.MELISSA G.
Poppy storage called shortly after pickup to ensure I knew the address and to walk me through the drop off protocol as they knew their hours were limited. Very convenientRachael H.
No improvement all was great. Thank youCECILIA S.
Customer did not leave a comment.WILLIAM ERIC N.
Kitty at Red Poppy is simply the best! Super quick to respond to requests for U-Haul rentals, and has gone above and beyond to be accommodating when my dates changed for the move. If you are looking for a U-haul rental and storage place, look no further than Red Poppy Self Storage!Angelica M.
Kitty was awesome! This was by far the best experience I have ever had with a Uhaul affiliate location.SPENCER R.
Flawless Service!!!Frank A.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.KELLY F.
Excellent!!RUSSELL SCOTT F.
Customer did not leave a comment.Andre S.
Everything was great. One of the best U-Haul renting experiences I've had.Michael E.
Customer did not leave a comment.Barry L.
We make our reservation in advanced but We never got our truck we reserved do to, shortage? I'm giving this location a ðŸ’¯ but I'll give U-Haul a zero!!! I'm thankful for the owner of this location because she did everything in her power to help us get something on moving day! She managed to get us a 10 foot truck which was very inconvenient due to the small capacity and lacking of ramp! I will be using this location for other needs but I will not do business with U-Haul ever again! I rather pay a little more withLESLIE A C.
customer service was over the top.DANNY M.
Did not find anything lacking. Easy to get to the location. Quick to get set up and on my way to retrieve my daughters van, and painless return of the trailer. And cheaper than a tow truck.Rick S.
Customer did not leave a comment.Stephen V.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Edward P.
Customer did not leave a comment.DONALD G.
The best Uhaul business we've ever dealt with; highly recommend!Michael D.
The attendant was not there, had to leave and come back later, then she would not provide the leasing price agreed upon even after talking to a Uhaul representative , absolutely awful customer service .Joseph E.
Kitty was super nice and very helpful! Will use this location again in the future.Donnie H.
Owner Kitty was incredibly helpful with cost analysis and determining truck size. She arranged the reservation and helped me find a Uhaul location close to my starting point. She was also helpful when I returned the truck though it was after hours.Andrew B.
Customer did not leave a comment.Dorothea M.
Customer did not leave a comment.Paden J.
Customer did not leave a comment.Leanne M.
Great service. Large inventory of trailers and trucks.Ricky H.
Keep Ms. Kitty on your staff. She went above and beyond to make our journey safe. 100% hospitality . Thank you Ms Kitty ???????????? You're an angel!DAWN M.
Take pictures before and after of gas gauge and inside of cab and inside back of truck as proof. She said gas was low and truck was dirty. Neither one is true. Gas was put back where it was when I picked up, truck was swept out and clean. I was charged for cleaning and for two gallons of gas as she said it was low. Not happy for paying extra for things I was accused of not doing.TAMARA M.
Customer did not leave a comment.LUCY R.
Customer did not leave a comment.Gerald S.
Customer did not leave a comment.JOHN V.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.LEONARDO R.
Very helpful owner.DOROTHEA M.
Customer did not leave a comment.Jaime M.
Recieved multiple different charges that were never discussed or explained. Cant seem to get an answer over phone or reply to talk about these charges. I would never use this place again honestly. Rented another uhaul two days later for a much better price and no hidden fees.Laura R.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.Donald B.
Kitty is amazing to work with. She's very personable and accommodating with her customers. Her site is clean, well managed and she goes above and beyond to meet the needs of her customers.Doug V.
Customer did not leave a comment.Sam C.
Customer did not leave a comment.Wesley K.
Kitty was fantastic! She was very personable and knowledgeable. We didn't have a pin for our hitch, and she had me readily available. The transaction was very fast, very easy and friendly. Top notch service 5 STARS!!!!Kelle D.
Keep it personal. It's good to feel like you have our best interest at heart.MARVIN M.
Customer did not leave a comment.Kathryn D.
No improvements needed. Everything was great. Kitty always gets things done when you need it.Valeri C.
Friendly and no hassle and smooth transition. Definitely will use again.Nathan M.
I was happy with the service at Red Poppy but, the overall experience with UHaul was a disaster. Was on hold for a combined 60 min while waiting for a solution to renting a Uhaul, after my reservation was cancelled. Truck share was a horrible experience. I will think again about renting a Uhaul in the future.Jason S.
Customer did not leave a comment.Jeffrey G.
Was charged 20 for after hour fees. Not happyAshley C.
How in the world is 10:30 ish am after hours anywhere? And why would you send me out of town to return a trailer when there are several within 2-3 miles of my home. I should have just brought it to the local one but I thought that your company needed it for someone else. What happens, I get hit with a $20 charge. Total BULLSHIT. I would rather carry my stuff on my back than ever do business with U-Haul again.Christopher D.
This entire process was a disaster from the beginning all on your end. i spoke to your first representative that only said download the app and it is self explanatory. That was incorrect. Called back spoke with another rep she hung up on us. We sat at this location for more than an hour closer to 2 before we could get someone with some sense. The owner of this location came out there because we had been there for so long. She then informed us that UHAUL was at fault for sending us to a location that was in trsnsition and closed for business. She even spoke to your representative that we had finally got on the phone that tried to help. We were then sent to another location out in nowhere again. This location had the truck but it was dirty inside and you could not hardly see out the windows. It also smelled smoky but at this point after more than 2+ hours we just needed to get it done. This location was an additional 25 miles out of our route. Which made our commute even longer. We moved a refrigerator washer dryer. Now you are charging a cleaning fee for WHAT? We had nothing inside the truck and certainly did not leave the items we were moving in the back. Cell service is poor out there and barely was able to check it out. Returning at 3 a.m. Could not get a signal left a massage on the owners phone letting her know it was returned and key was in drop box. Now i am being charged some type of fee for after hours that out of 4 of your reps not one mentioned this fee., a cleaning fee for a truck that was in whatever condition when i picked it up and VERY VERY VERY CRAPPY SERVICE. SOMEONE NEEDS TO CALL ME A SUPERVISOR PREFERABLY BECAUSE NONE OF THIS IS GOOD CUSTOMER SERVICE. SIGNED COMPLETELY DISGUSTED Sergeant Lida WylieLida W.
Not a thing. This was one of the best customer service experiences I have ever had in my 30 years of life.Adam B.
Wonderful person very helpful.Randall F.
Great location excellent serviceDakota N.
Rental person greeted me and was very helpful and friendly. The agent helped me and my wife to unhitch the trailer. Agent also had a hitch post to keep the trailer tongue off the dirt. It was a little difficult to back up the trailer in the dark as there was no lighting. Rental lot was unpaved but reasonably organized.KYLAN T.
Kitty was very goodMadison M.
Kitty, the owner, was extremely helpful and friendly. Would certainly recommend this locationGary C.
Trailer was at a different location in Georgetown when I arrived at Red Poppys but both pickup locations were outstanding. Great customer service and friendly staff. Drop off location was a disaster. A completely different experience.Phillip C.
The drop off location was also the dealer that helped me make the reservation. The owner was very helpful. She called the pick up location and asked for special treatment and to take care of me for this long trip across the Texas pan handle.Scott G.
Customer did not leave a comment.Jerry S.
Equipment was new, clean and ready to go. Management helped me attach to hitch, checked lights and wished me well.Randall D.
Nothing. The experience was perfect!Robert B.
Friendly, efficient, and available. This was the easiest and best experience I have had with renting a U-Haul truckSherry R.
Excellent customer service with a great handshake and friendly smile. Kitty was the best.Herwin P.
Customer did not leave a comment.Abraham M.
I don't remember the woman's name but she was extremely helpful and professional. Would certainly recommendThomas H.
Customer did not leave a comment.Tim B.
Originally the keys were not where they were meant to be which took time to try and look for them. Then, the odometer was incorrect as was the gas mileage. I reported it to uhaul and spoke to 2 customer service people to make sure that the correct mileage was recorded, but I couldn't upload photos because they can't chanhe the odometer reading on the phone. Sue to the odometer being off by 1700 miles, uhaul automatically tried to charge me over $1500. Of course, I spoke to the customer service people and it got resolved BUT it took 2 or 3 weeks to resolve which caused a lot of stress!Kelly W.
Trailer pickup was very smooth. Kitty was super nice and helpful. She offered to hook up my trailer for me or let me do it myself. She then performed the final check on the truck connection and lights, and I was well on my way. Entire process took about 10 min. Quick, easy, and great service! I'd definitely rent from them again if I needed too.Jonathan D.
Very smooth and efficient pick up and drop. Very prepared. Great customer service and personality!!!Ed S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Kyle M.
Ms. Kitty was very friendly and understanding with our situation. We strongly recommend going to her location!Stephanie P.
The return process was RIDICULOUS and DISRESPECTFUL! The female, "Kitty", was present in the office and could have helped me and. PREVENTED me from going through all that bullcrap in 105 degree heat. Instead she watched me until I was finished and 2 seconds before I was about to drop the key in the box, she stepped out and said I could just give her the key, so she could "turn the truck around to make the pick-up process easier for the next person", then she got in the truck. How RUDE & DISRESPECTFUL! I rented a 15' UHaul 2 weeks ago, and did not have to do all that crap. THAT rental was EASY and Kim was nothing but KIND & HELPFUL & RESPECTFUL.... Even when I had to extend the rental. I hope that Red Poppy loses their rental privileges! The other places NEED to have smaller truck available! I am so freakin angry!Patricia W.
Kitty, friendly, responsive, and very helpful.Lawrence B.
Customer did not leave a comment.Kimberly G.
Customer did not leave a comment.Brett L.
The lady working there was so sweet and helpful - absolutely will use this location again if I ever have the opportunity!Amanda N.
Owner is awesome!!! What a great experience. Would highly recommend Red Poppy Storage!!!Kimberlie K.
Customer did not leave a comment.Scott H.
Again I had to drive 15 miles when another location was only 3 miles away. When I got there, I was told I was 2 gallons gas short and would be charger over $12, and that they had to charge me and it couldn't be waived due to the inconvenient location. I drove and put 2.5 gallons in truck. Ridiculous customer service.DUANE M.
The owner was fantastic. She made the process easy even though they were busy. Thank you!Angel Z.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.Kellan B.
Customer did not leave a comment.Lenard H.
Kitty was exceptionally friendly and made me feel right at home! I really enjoyed this experience.Breanne C.
Customer did not leave a comment.Patricia B.
Service was fantastic! The lady helped ous out excellentlyNicolaas V.
Make this location more available on your website. It is the most convenient location in my area and it does not come up on the Uhaul website most of the time! If I did not know about it, it would cost quite some inconvenience all the way around to go to another place. Red Poppy needs to be higher on your list.Valerie C.
I was most disappointed when I received a call that I would not be able to pick up a truck about 5 miles from my home. Instead I had to drive 22 miles to a location. This location did accommodate me by adding some extra miles to offset the miles I would use getting back to my home. However, you could make it easier by letting someone pick up near their moving locationKaren K.
Great service, very friendly. Will use again.Courtney C.
Customer did not leave a comment.Olga H.
Customer did not leave a comment.Kayla S.
Kitty was great. Super nice and easy transaction. Highly recommend her location!Tori M.