To U-Haul Management and Equipment Recovery: This email constitutes formal notice, demand, and preservation notice concerning the recovery and removal of a U-Haul vehicle from the private property located at 17460 FM 744, Frost, Texas 76641, owned by Lena Collard, and concerning the personal property that remained inside the vehicle when U-Haul recovered it. U-Haul personnel or an agent acting on U-Haul's behalf entered the private property and removed the vehicle without prior notice to, or permission from, the property owner. The circumstances and authority relied upon for that entry are disputed. Regardless of any dispute concerning the rental period, late fees, charges, or U-Haul's contractual rights concerning its vehicle, personal property belonging to individuals other than U-Haul remains separate and distinct from U-Haul's ownership interest in the vehicle. FORMAL DEMAND FOR SUPERVISED ACCESS I hereby demand that U-Haul provide prompt, reasonable, supervised access to the vehicle for the sole purpose of identifying and retrieving personal belongings contained inside it. I am not requesting possession of the U-Haul vehicle, nor am I attempting to interfere with U-Haul's possession of its vehicle. I am requesting only the opportunity to retrieve personal property belonging to me. Please provide, in writing: 1. The vehicle's current physical location; 2. The date and approximate time it was recovered; 3. The identity of the U-Haul employee, recovery agent, contractor, or towing company involved; 4. The name and contact information of the person authorized to arrange supervised access; 5. A specific date and time when supervised access will be provided; and 6. Written confirmation that the personal property inside the vehicle has not been removed, discarded, damaged, concealed, transferred, or otherwise disturbed. If U-Haul refuses access to the personal property, provide that refusal in writing and identify the specific contractual provision, statutory authority, court order, or other legal basis upon which U-Haul claims the right to deny access. FORMAL PRESERVATION DEMAND U-Haul is hereby placed on formal notice to preserve all potentially relevant evidence concerning the rental, recovery, entry onto the property, removal of the vehicle, transportation of the vehicle, storage of the vehicle, and handling of its contents. This preservation demand includes, without limitation: - GPS and vehicle-location records; - dispatch records; - recovery assignments; - employee and contractor identification records; - towing/recovery records; - call logs and recordings; - text messages and internal communications; - emails and customer-service communications; - recovery notes and incident reports; - photographs and videos; - dash-camera and vehicle-camera footage; - surveillance/security-camera footage; - facility entry and exit records; - gate/access records; - timestamps and electronic access records; - vehicle inspection records; - inventory records; - records concerning property found inside the vehicle; - records concerning the decision to recover the vehicle; - communications concerning entry onto 17460 FM 744; - communications concerning the personal property inside the vehicle; and - any other electronically stored information or physical records relating to these events. You are specifically instructed to preserve information that may otherwise be automatically deleted, overwritten, recycled, or purged pursuant to routine retention policies. Do not alter, delete, destroy, overwrite, conceal, discard, transfer, or otherwise dispose of potentially relevant evidence. NO WAIVER Nothing in this correspondence constitutes an admission that any amount claimed by U-Haul is owed, nor does this correspondence waive any rights, claims, defenses, or remedies concerning the rental, recovery of the vehicle, entry onto private property, or treatment of personal property. This demand is made without prejudice and with all rights expressly reserved. Please treat this correspondence as a formal notice that the circumstances surrounding the entry onto the private property, removal of the vehicle, and continued denial of access to personal property are disputed. I expect a written response promptly, including the vehicle's current location and arrangements for supervised retrieval of the personal property. If U-Haul contends that it has a legal basis to deny access, I expect that basis to be identified in writing rather than communicated verbally. Please preserve this correspondence and provide it to the appropriate U-Haul management, legal, risk-management, and equipment-recovery personnel. Sincerely, On behalf of the affected property owner and owners of the personal property
David W
Customer Reviews for Reds Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Large truck and it drove well. Will do it again!!!
Charlie RThey changed me 95.00 dollars for a auto repair there’s was nothing wrong with that truck when it was returned and I stayed till it was checked out the girl said everything is good.
david pNo one manning the office. I had to disconnect and lift the trailer on my own.
stephen rGreat customer service!
neal sthe tow dolly was poor maintenance
clarence pUpon picking up my rental, the equipment that I added was not inside causing me to have to drive to another location, being charged for that mileage also. Was such an inconvenience and waste of time.
VERONICA DThe owner of Reds auto repairs. Came to my house and said that the vehicle was stolen and I had stuff in the van. He told me that my sister could not get her stuff out and she said that she was going to get it. So she got into the back of the van and was getting her stuff and he pulled her out and knocked her on the ground. He had no right to come to my residence and get the Uhaul.
Kenny IVery friendly staff, very helpful! Disconnected the trailer and checked me in without any delay.
Jesse CThese people were so helpful and extremely nice! 10/10
Neddra w1st time rental from here. Friendly,helpful showed me how to hook up and disengage trailer. Towed from Denver to Dallas. They made it very easy.
Manuel BThe location I picked up and dropped off were great. My experience with u-haul as a company on the other hand was not good at all. I had nothing but problems from start to finish with the u-haul system. And even after drop off I am STILL waiting for them to fix a billing problem!
lori dFast and friendly service, Very helpful
Gregorio MVery helpful, saved my day when another local dealer dropped the ball. Thank you!
Bill HGreat customer service
Steve MHad six furniture pads on the reservation. The rental employee forgot them and I did as well. I never had them in my possession and got charged for them upon return. If possible, I would like this 48.00 returned to the card on file.
JUSTIN MThis survey is based off of Lena’s Grooming Shop in Fairfield Texas. This is where I reserved my pickup. 1st I reserved a 10 ‘ truck and the day before I was suppose to pick it up I was called and told the 1’ was not available and I would have to upgrade to a 15’ for $61 the customer service rep was extremely nit customer service service friendly so I just advised to book the 15’ because I was not offered any other options. Then I go to pick up on 4/10/26 @ 6pm and the keys were not left in the lockbox, again my interactions with your customer service team were not customer service friendly and the only option I was given was to drive 40 miles away to pick up a 15’ truck in a storm while I had loaders waiting at my house. When asked for some type of compensation I was told there was nothing he could do other than add 50 miles to my reservation and do you still want the reservation or not? I felt held hostage and at that point I had no choice other than to go and get the truck in Corsicana. Refs was excellent they treated me with excellent customer service and advised me of the U-Haul guarantee policy that if you do not have the truck I reserved that I was to get a &50 discount where all 3 U-Haul customer service reps and manager told me it was not guaranteed and there was no compensation for my inconveniences. The truck was clean and in good shape.
Kristina BPlace was great, U-haul prices tho ain’t it $600 for a travel trailer for a day!?
BRIAN OThis Uhaul location is absolutely the BEST ever!! I have used many Uhaul dealers across several states & Reds is by far the BEST!!
MARK SRed and his crew were excellent. Very nice and professional. I would highly recommend them to anyone. I’ve used UHaul rentals many times in the past and this one was the best experience so far. Don’t go anywhere else.
SOLON REverything was great at Reds. The only thing that I question was that I was told that we had 24 hours to return the trailer, to a Yoakum, TX location. However, when we looked at the paperwork when we got on the road home, it indicated that we booked the trailer at 12:12 pm, but said we had to return it by 10:00 am the next day, only 22 hours. We had it returned on time by 10:00 am the next day, however that extra two hours would have really helped me out. Everything else was great!
ANTHONY NI had a very good experience with this company.
SAMANTHA BService was excellent
DANIEL CNothing. I love everything about my storage(s).
CLAY JLocation was closed at 4:30p on Saturday with no notice. Lot was blocked by cars and trucked parked in exit lanes and I couldn’t get out. Simone showed up at 5:00pm after numerous calls and said they were closed for a funeral. Person was very nice and helpful in getting me unhooked and out the exit.
DANE SThe gentleman that helped me was very nice and made renting a uhaul super easy.
MONICA PI was originally supposed to pick up 20’ truck at your 45th and 7th location BUT when I arrived there was no truck! I had to drive back to the other side of town and pick up truck. Then the reservation was put in wrong for transferring the location. Then the guy at Reds was VERY slow. He was friendly but doesn’t respect others time.
CHARLEEN MI have to say, this is the best U-Haul rent experience I’ve had ever. I’ve rented at least five times in the last five years. Red was extremely helpful and gave first class service.
JAMES DExcellent
VICTOR OWas picking up a Honda side by side and the 6x12 trailer has a ramp that makes the 6 feet become 4 foot 10 the U-Haul guy pointed that out and thankfully he rented me the toy hauler instead. It would have been a bad day to find that out after driving 2 1/2 hours. I have returned here before so second time using this company. I Will always use these guys from here on out.
JOHN MNo one was there when I arrived at my scheduled time. No one answered after 5 calls and voicemails. They finally called back after 4hours. Parking lot is packed so tight they had to move 2 trailers to get mine out.
GRANT TService was quick and no unnecessary hassles
ISAAC SGreat staff
WILLIAM RHorrible experience.
JULIE E