This survey is based off of Lena’s Grooming Shop in Fairfield Texas. This is where I reserved my pickup. 1st I reserved a 10 ‘ truck and the day before I was suppose to pick it up I was called and told the 1’ was not available and I would have to upgrade to a 15’ for $61 the customer service rep was extremely nit customer service service friendly so I just advised to book the 15’ because I was not offered any other options. Then I go to pick up on 4/10/26 @ 6pm and the keys were not left in the lockbox, again my interactions with your customer service team were not customer service friendly and the only option I was given was to drive 40 miles away to pick up a 15’ truck in a storm while I had loaders waiting at my house. When asked for some type of compensation I was told there was nothing he could do other than add 50 miles to my reservation and do you still want the reservation or not? I felt held hostage and at that point I had no choice other than to go and get the truck in Corsicana. Refs was excellent they treated me with excellent customer service and advised me of the U-Haul guarantee policy that if you do not have the truck I reserved that I was to get a &50 discount where all 3 U-Haul customer service reps and manager told me it was not guaranteed and there was no compensation for my inconveniences. The truck was clean and in good shape.
Kristina B
Reds Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Corsicana, TX 75110
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Customer Reviews
- 4.5 Average Customer Rating
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Place was great, U-haul prices tho ain’t it $600 for a travel trailer for a day!?
BRIAN OThis Uhaul location is absolutely the BEST ever!! I have used many Uhaul dealers across several states & Reds is by far the BEST!!
MARK SRed and his crew were excellent. Very nice and professional. I would highly recommend them to anyone. I’ve used UHaul rentals many times in the past and this one was the best experience so far. Don’t go anywhere else.
SOLON REverything was great at Reds. The only thing that I question was that I was told that we had 24 hours to return the trailer, to a Yoakum, TX location. However, when we looked at the paperwork when we got on the road home, it indicated that we booked the trailer at 12:12 pm, but said we had to return it by 10:00 am the next day, only 22 hours. We had it returned on time by 10:00 am the next day, however that extra two hours would have really helped me out. Everything else was great!
ANTHONY N