Customer did not leave a comment.Phillip K.
Customer Reviews for Rego Park Service Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Prices way higher compare with different companies on the market . U-Haul was good last chance for a short time callLucian B.
The individual who ran the place was upfront and honest with any potential charges.Tushar G.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.chris V.
Perfect location if moving in forest hills/rego park areas. Easily 20-25m off peak if moving to/from city. Ali at the front desk was straight forward and checked us in easily. The dolly is weighted with good wheels but no handle. Bring your own if you need something with more length and a handle. You pickup within a gas station/mechanic and can refill there too at the end. There's a small spot off to the side for pickup and drop off so shouldn't be a problem for you. Just don't be mean, and be patient!ALBERTI T.
Customer did not leave a comment.Cara S.
The u haul app was a little confusing to get it going but worked okFrank O.
Customer did not leave a comment.Tomasz C.
Customer did not leave a comment.Melsi L.
Customer did not leave a comment.Omar C.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.Zbigniew S.
Customer did not leave a comment.Sir William O.
Customer did not leave a comment.WINNIEL W.
Customer did not leave a comment.Roosevelt O.
Dog hair in car. did not let me get a van even though there were 2. bad experience over alTHEMIS K.
Customer did not leave a comment.Edith S.
There were issues with retrieving the key when picking it up through the mobile method that caused a 20 min delay. There also isn't a set place for the UHauls to park when you return it. So, it was difficult to find a legal place to do so.Amy H.
When I made the Reservation they told me that I would get 1400 miles for $350 plus $175 for insurance. I never went over the miles so it should have came out to 425+ tax they sent me a bill for a little over $900 because they said my agreement was 750 miles for $350 and every mile after that is $.59 which that I did not agree to.MATTHEWA M.
Customer did not leave a comment.Samantha S.
Customer did not leave a comment.ROBERTJ A.
I have yet to receive an emailed bill. The receipts I get are blank. Please fix your software or teach your manager how to use it properly. I need a detailed invoice for each of my May 2021 rentalsSHARONL S.
Customer did not leave a comment.Kenneth G.
Customer did not leave a comment.Justin A.
Nothing at the moment...winston B.
Customer did not leave a comment.JONATHANM S.
This was my first ever U-haul experience and it was wonderful! If I ever needed to move my stuff again I would definitely use U-haul and most definitely recommend to all my friends and family!Bradley V.
This location made everything a breeze! I haven't used uhaul before and he made the experience super easy! Thanks!Alyssa P.
Customer did not leave a comment.JENNIFERYIZHEN J.
Customer did not leave a comment.Gaetano S.
Customer did not leave a comment.Hamed S.
Location had no supplies or equipment despite U-haul website allowing reservation for them e.g. hand truck, dolly, etc.ALFREDO A.
Customer did not leave a comment.Kristia Marie P.
The process is almost automated why not install a machine that allows the truck to be unlocked using your phone with the app. The whole process can be done via the app except getting the keys.Christopher E.
Customer did not leave a comment.AAHO K.
Everything went well...I would use this location if I needed to rent a U-Haul again!!Brian S.
Customer did not leave a comment.John S.
Please let us know ahead of time if the equipment we requested (2 dolly's) is unavailable. Upon arrival, the manager of the pick up location told us he messaged U-haul so we can be updated, but we never got the message. Other than this mishap, he was very polite and professional, so we appreciated his service.Edison T.
very convenient, quick pickup and drop off, very helpful person.Jangbu S.
Customer did not leave a comment.FELIX S.
So so happy with renting this cargo van more spacious than what had anticipated, the owner of this location on "Yellowstone blvd" was very thorough of explaining how it works. I highly recommend A++++Elizabeth B.
Customer did not leave a comment.William M.
Customer did not leave a comment.David S.
Customer did not leave a comment.ANTHONY T.
Customer did not leave a comment.Christine T.
Customer did not leave a comment.Jeffery D.
Quick pick up with no BS and gas on site for a quick fill up and out tge door. What else does one need. JoeJoe C.
Customer did not leave a comment.Stan K.
Free milesLINDAL B.
Customer did not leave a comment.DORJEE T.
Requested blankets and hand truck when I made reservation. Got there and neither was available.MICHAELJAMES M.
This was supposed to be a self-check in, but when I got there, it was unavailable. U-haul told me this location had not checked in the reservation. It was overall very inconvenient to have to change my moving plans.Cathy D.
I asked for help with a light on the truck and I was told to call the help desk to figure it out. The least he could do was check it out before sending me to the help desk. Also, I initially made a deposit of $148.00 the charges on the receipt which I have received was $20.00. However, I only received $80.00 refund. Kindly advise what happened to my $68.00. As it is not stated on the receipt. I have sent this information from 9/26/20 and received no response. Only reason I am responding now is because I was charged $2.66 from this same location on 11/11/20. I need assistance and hope I receive help.Opal J.
Customer did not leave a comment.Dilcia R.
I arrived at the location at 8am, which was my reservation time, and tried to check out the vehicle on the app, as I selected when I booked it. Unfortunately, I was notified that I would have to wait until the station opened at 10am to pick up the vehicle, despite my selection of the 24/7 truck-share. So I sat in the car for two hours to wait, because the scheduling agents weren't able to find another spot with a 10' truck (not their fault - they tried their best to help!). At 10am, I tried to check in on the 24/7 truck-share app so I wouldn't have to enter the facility due to COVID, but when I was given the code to retrieve the key from the lockbox, the key wasn't in there. So I ended up having to go in anyway, which was frustrating. The employee didn't do anything wrong, but the information on the U-Haul website was wrong.Alec S.
Easy self guided pick up and return!Mark L.
Bad attitude for the guy. Better costumer serviceRuben P.
Customer did not leave a comment.Devon Stieglitz D.
Customer did not leave a comment.Renato C.
Customer did not leave a comment.Przemyslaw D.
Customer did not leave a comment.JOFIEL V.
Customer did not leave a comment.Hicham M.
The ignition key to truck did not work. The U-Haul representative knew that the key did not work and he still gave me the truck. He Had knowledge That the key did not work because He assisted me after I was not able to turn the truck on.Felix V.
Customer Services is terrible.Archarakit C.
My mobile wasn't connecting to uhaul site the staff were friendly and helped meIlona K.
Customer did not leave a comment.Don V.
Staff at this location is very patient and friendly. Answered all my questions. Quick pick up and return.Yung K.
The service we great. The pick up and drop was fast, smooth and professional. Adeel was a great guy. He quickly sent me on my way!AZEDDINE M.
Excellent pointGalo G.
For 6 miles gas station guy charged $9.76 for gasAkmal S.
Customer did not leave a comment.LEOPOLDOJ N.
Customer did not leave a comment.Ian J.
Excellent, Fast, Helpful, and courteous service, 10/10 !!Lino M.
Customer did not leave a comment.Yesid M.
I reserved my uhaul for 3p, and did not get my uhaul to 445p. When I asked why, I simply.got no answer. I could see if the previous customer was in traffic or had an accident. additionally I was told that my time would be extended for the delay and I still was responsible to bring back at the same time. This was unfair. The vechile was fine but customer service was poor. Pretty sad since I have used this dealer before and it had no issues.Anthony O.
Customer did not leave a comment.MICHAEL G.
Good personnel.Violet M.
Customer did not leave a comment.Fernando V.
I ordered different equipments trough the app, but when I get there, they told me that they have only dolly. And car was not clean, especially inside.Andranik A.
The truck was broken. It took twenty minutes to start it up every time. Fix the trucks pleaseDaniel N.
I was overcharged for the miles. I did 43 miles and was charged for 87!!!Mariusz T.
Was not given the dolley and furniture pads that I paid for, and employee at station where I picked up the truck refused refund me, or help me in any way.Steven S.
Customer did not leave a comment.Jose R.
Did not have blankets or dolly, all I could get was an appliance dolly.GEOFFREY C.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.Sigfredo P.
The app was very slow and not communicative. Waited 30 minutes just for the approval to get the keys.Shannan O.
I rented dolly and mat pads of 2 dozens. I paid for it but the store didn't provide one...James B.
Well I don't have any complaints so keep up the good workStewart S.
I felt that the person who helped me was unwilling to help at the beginning. He kept saying that his computer was out of order and I should use U-Haul app to pick up my reservation. After more than five minutes back and forth, he finally used his cell phone to check me in. Service attitude should be improved. In fact, this is the worst experience that I have had with U-Haul.Shan M.
The new self-service transaction was not clearly explained. I was expecting the location representative to provide the type of customer service I am used to from U-Haul. When I approached the counter, he was rude and condescending in his communication. I had no idea U Haul change the service model. Eventually I decided to call but I waited over 1/2 hour to speak with someone on the phone. The lady on the phone was very patience and pleasant. Then I figured out what I needed to do to complete the pick up. I expected better customer experience from the representative at the pick up site.AARON CHRISTOPHE K.
Customer did not leave a comment.SIVANDANA E.
A little more effort towards cleanliness of vehicle Otherwise fine, with helpful staff.Stephanie D.
IT took me more than 1 hour to get the Van i reserved. I did not get thee dolly i requested. Parking at that location was a nightmare. I called customer service and was on hold for 20 minutes the. I was transferred to somebody else waited another 20 minutes. The whole experience was a nightmarePedro G.
I rented and had confirmation for Van. When I went there, they were out of VAN and instead of offering something else, I have to call uhaul(which is his job)(waiting time was 20 minutes). Customer representative said that, she updated info. But that dude was not giving me anything. I had pick up time was 10:45 which I missed completely. And end of the day, I have to redo all reservation. Complete idiot out there. Negative rating.Rohitkumar P.
Customer did not leave a comment.ROLANDOBANARES C.
Lack of customer service and on site management of the Uhaul product offering.Richard M P.
To begin with... it is not a quick process. The system would not let me begin until the exact time (not even one minute before) which was annoying and the process was not fast as advertised. To top it off I didn't even receive the material that I requested, I eventually got refunded for the charges but still, there needed to be communication because for me that material was very much needed. INSTEAD OF HAVING AN EASY MOVE WITH DOLLYS TO ROLL MY STUFF, WE HAD TO WALK EVERY SINGLE PIECE OFF THE TRUCK TO THE APARTMENT. I am truly disappointed in this experience and it's highly unlikely that I will do future business.Matthew M.
I would not use UHaul again. I had made two reservations SEPARATELY for dollies and each time I was advised that the locations for the dollies no longer had them. I made both reservations using customer service through the main customer service number. I had to find dollies last minute on the day of my move. It wasn't until I went to the uhual locations that I was advised I could not rent the dollies EVEN-THOUGH on the phone I was advised I could by the customer service representative. I asked the person working at one of the locations (College point location) how was I able to reserve dollies if there weren't any, and the person just simply advised uhaul does not keep track of their dolly inventory which is the most ridiculous thing I have ever heard. This has been a BEYOND poor experience and extremely disappointing. Uhual's customer service is also rude, unprofessional, and extremely unreliable. I suggest you back up your word next time you have someone reserve something rather than that person finding out last moment that things are out of stock. It's ridiculous.MASUDA R.