This is not a place that is open after hours to drop off.Lois C.
Customer Reviews for Reno Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lisa C.
Grace is very easy to work with. I apparatus worked with her via phone. She responds by the next business day to messages. Called us when a payment didn't go through, no late fee charged for our slip up. 24 hr access. No fence. Great price. 2 miles from home.Tina C. | Overall Experience
Customer did not leave a comment.Roger S.
I am very well pleased with my time with your facility. Thank you. Please feel free to use my name and comments for your advertising.James L. | Overall Experience
Absolutely the BEST experience I've ever had renting a U-Haul trailer. I will definitely be returning to this location.ROGER S.
The truck was filthy. The cab had sticky residue (like a spilled drink) all over the middle seat, floor, and cupholders. The cargo area floor was covered in large quantities of dirt, like it had been used to haul sod and not swept out. Location was very poorly lit. I will not rent from this location again.Samuel P.
Good customer service and very nice peopleKwenlion M.
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Rachael R.
Grace was very nice and helpful after I called the number during business hours because she was not there.Linda W.
Get vehicles with cruise controlandrew K.
There were no signs for it and it's tucked behind two other businesses so it was difficult to find. Also I returned it with over half a tank when I got it w less than a 1/4 tank- there should be a credit system for that.Amanda M.
Customer did not leave a comment.Mesha W.
Customer did not leave a comment.Rebecca C.
They double charged me... I was only supposed to pay 82 dollars and they charged me that amount and turn around charged me agian 175.00Cobie O.
Clerk could have been more informative. I had to read my contract thoroughly to understand the whole process.Sherry W.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Heather W.
Customer did not leave a comment.Alefia T.
They were closedRhonda S.
Customer did not leave a comment.martin V.
Customer did not leave a comment.Austin B.
Customer did not leave a comment.David J.
Was a little hard to find. It sit behind automotive shop with sign on their building undicating Uhaul was behind themRon F.
Fix corporate problemsKarl M.
Customer did not leave a comment.Thomas L.
She is a very personable nice lady. She was so helpful.Rebecca P.
Customer did not leave a comment.Randy G.
Customer did not leave a comment.Dave M.
Customer did not leave a comment.Rejeannna T.
Grace is always easy to deal with! She's awesome!Jeremy W.
Customer did not leave a comment.Tom S.
My opinion? There are no improvements needed at Reno Self Storage! Grace was knowledgeable, amazing and friendly with the most phenomenal customer service I have ever experienced at any Uhaul/ storage site. I walked in worried and stressed, but thanks to her, I was able to leave it all behind once I walked out. The storage unit rates are outstanding as well and I will definitely recommend Grace and Reno Self Storage to anyone needing a Uhaul truck or any other storage options! Thank you so much!Stephanie B.
Customer did not leave a comment.BRUCE P.
Excellent Staff and great price! Thanks so much for making it so easy to rent a U-Haul!Rosalio S.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.ANTHONY A.
Customer did not leave a comment.Katherine J.
The lady barely knew what she was doing .. and she told me that it was 55.00 and when I looked at my receipt it was more..MISTY P.
The truck I got was in very poor condition, including a cut in the front tire. I called this to the attention of the agent. Was NOT offered a different truck. Next day, I got a call from a U Haul service rep. Too little too late. The truck was loaded and on the road. I am very disappointed, there were other issues as well. I believe I should get some sort or refund for my inconvenience and uncomfort for having to tolerate such unstandard equipment. I have used U Haul all the time and been satisfied. Probably won't in the future, unless I am compensated. This will also determine how I report this incident on social media, hope I don't have to. It's up to U Haul now.Joseph B.
Customer did not leave a comment.Zachary L.
Customer did not leave a comment.craig R.
Service is excellentcathy L.
I have also rented from the return site.Patience J.
Give better directions. Hard to find. Personnel very pleasant but took awhile to get out the door. Truck pulled to the right.Sina H.
Customer did not leave a comment.Ruth P.
I would recommend the addition of Bluetooth capabilities in your fleet vehicles. i feel that it would greatly enhance safety.David D.
Customer did not leave a comment.CRAIG R.
Customer did not leave a comment.Roderick B.
Customer did not leave a comment.Jesse L.
Customer did not leave a comment.michael L.
Customer did not leave a comment.Robert B.
Convenient location. Dropped off after hours with no problem.David G.
Customer did not leave a comment.Bryan D.
Nothing. Very efficient & helpful.steven S.
Stick with quoted price and other details that are promised.Bridget K.
Customer did not leave a comment.Anita G.
Customer did not leave a comment.ROLAND B.
A world of difference from where we rented the truck.JEAN N.
Fire the district manager. My truck was double booked, I was supposed to get at Reno location. The manager knew about it the day before and didn't say anything. I found out when I arrived and had to go 35 miles away to get a truck. I am extremely unhappy with my experienceGino C.
Charge us for the actual mileage consumed, not the random guess we had to submit prior to renting!Elena B.
At this location, absolutely nothing ~ friendly representative, excellent service!BARBARA L.
Driveway to UHaul business needs to be marked better as it is behind the street front businesses.ROSE H.
Would not rent from uhaul again. The truck could barely hit 65 and was dangerous to drive with road speeds posted as 75. I don't know if it was a regulator or just a bad truck (1/2 filled with light weight materials). Slow speed caused lots of people to pass angrily.MICHAEL K.
Customer did not leave a comment.SAMUEL F.
Customer did not leave a comment.BRAD S.
Customer did not leave a comment.SHELLEY M.
Customer did not leave a comment.SHELLEY M.
No body was at the drop off point nor would they answer the phone.HENRY B.
We had to wait to long to get the truck and it had no airCLEO S.
Customer did not leave a comment.RAMONA B.
Customer did not leave a comment.RICHARD K.
Customer did not leave a comment.RICHARD C.
It was hard to determine from Lamar Rd. exactly where the drop-off point was.HENRY C.
Customer did not leave a comment.SHARON M.
Customer did not leave a comment.ANDY A.
Customer did not leave a comment.ALICE E.
very helpful staffGREG S.
Customer did not leave a comment.LORI K.
very professional and courteous!JACK G.
look for a place that has storage buildings, you'll never know there is U-Haul there also. place is not so noticeable off the highway. needs a bigger sign to be noticed for people whom do not live in or around the paris area.Barbara F.
Customer did not leave a comment.Jeffrey L.
Hard to fine. We drove past it due to the storage buildings are located off the road behind another business. Lots of people move on Weekends and they close early in Saturdays. I didn't really know where to leave the vehicle. And since no one was there to help me at 12:15pm, I hope I left it in the right place. The worst part of the whole experience is Uhaul has a monopoly. I reserved a truck a week out. The day before I'm to pick it up I receive a call stating there isn't one in town. So Deb in Little Rock AR tells me the closest one is in Texarkana AR two hours away. (Which is a load of crap) I ask what about Ruston LA an hour away. They had one available. I bet there was one even closer. Come to find out there was one in my town. So I ask Deb are they going to give me a discount on having to drive two hours, to Ruston LA and back to pick up the truck and she said no but we are going to give you extra miles and a extra day. I didn't need extra miles because come to fine out they charged me for 270 miles for a 170 mile trip. That's $50 more in miles they charged me. Plus I didn't have an extra day to take off. What I wanted was credit because I had to buy the gas in my personal vehicle to go pick it up and I had to buy the gas in the uhaul. At least Uhaul should have credit me on that. I made reservations and for me to do Uhauls job and make sure I had a truck ready for me. Deb in Little Rock AR was hateful and pretty much said take or leave it. Poor customer service. What do you expect when you have a monopoly. It's sad that a company like Uhaul can't offer better service to their customers.GEORGE R.
Grace does a great job! So nice. Everything was great!Carole F.
Wasn't strong enough to remove trailer from car. A jack on the trailer would have been nice, but I understand people would break them through misuse.PATRICK W.
Customer did not leave a comment.Philip T.
Customer did not leave a comment.JERRY P.
Customer did not leave a comment.VIRGINIA D.
Customer did not leave a comment.belk S.
no complaints -- everything went as scheduled -- Uhaul employees contacted me when they emailed me they would all my requests were metNELLIE S.
Customer did not leave a comment.HARRY C.
Unhaul changed our pickup location at the last min. the new location was 50 miles away! they said it was because the one we had chosen didn't have our size truck, but we did drive by and they had the exact truck! we made our reservation wks ahead. The equipment was avail but had to drive 100 miles round trip to anotherr location. not happy at all. however, the lady we did pick up our truck from was wonderful!BARBARA A.
Customer did not leave a comment.HAROLD K.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.MARC B.
nothing, the customer services was great, she was a very kind and friendly person.Denise P.
Extremely helpful and understanding in time of needCLINTON C.
She was very rude. Place didn't close until 5:30, we arrived at 4:30. The lady said she had already shut down her computer and did not really want to help us. Very Rude, will never go there again, or recommend that place to anyone.JUDY B.
Customer did not leave a comment.GARY E.