Customer Reviews for Rent A Closet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rent A Closet

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Beth C. on

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This was our drop off location. My husband parked it alongside another uhaul and the old white lady was extremely rude and yelling and him about the drop off location being a privately owned business, to take the Uhaul back to where we picked it up, and walked away with an attitude as my husband was still speaking to het. Highly unprofessional and rude as hell. If this location refuses to be a drop off location for any size truck, they should not be a part of your establishment. WE WILL NEVER RECOMMEND THIS PLACE TO ANYONE.

JESSINIA V. on

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frank B. on

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Your website and computer check in is not user friendly for the renter or the employees. The two ladies at the facility were great.

Ashley P. on

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Robert M. on

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polly E. on

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Kevin H. on

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Fern was an outstanding agent and represented U-Haul very well! She was very pleasant to work with as well as helpful with suggestion relative to how we were planning to use the rented vehicle. I will definitely look forward to using this location again.

Lawrence G. on

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Dan H. on

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Patrick L. on

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Everything was great!

M K B. on

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Truck doors not closing properly. Air coming thru door noisy.

Amanda G. on

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Sharion N. on

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tina S. on

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caroline B. on

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We arrived in the dark and there was no lighting on the building that I could observe. At least not enough for me to see the little U-Haul sign on the door or the dropbox. I had to bring the keys all the way back almost half an hour from my house the next day

Erin S. on

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I can't think of anything to improve. We had an absolutely fantastic customer service experience.

Jessica V. on

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The Sweet little lady Fern is one of the most personable receptionists I ever had the pleasure to deal with at a U-Haul Rental. I thank her for being so polite and making it a comfortable experience. She is a keeper.. Thanks Rent a closet U-Haul! Thanks Fern. --Jess V

Joshua I. on

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Michael S. on

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The uhaul rep told me he was adding driver and changed reservation to the driver and completely lied to me, he held me up almost an hour changing the reservation. He did not give me any information about mileage and he was lazy. He ask me to put dolly in uhaul truck. I advised him to place in truck. When I dropped truck off in Bradenton I was there over an hour was told by manager Kelly he couldn't find my reservation and advise me to call uhaul about what had been done. I was also told I owed $12.33 for going over 39 miles which was never explained to me. The uhaul rep changed the drop off location from the Cortez location to 3602 14th street west. I was disappointed and very displeased with this rent a closet office.

Deborah H. on

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Very sweet and friendly service. I don’t think you could improve any service

Jamal M. on

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Free candy kane s!

SHEILA S. on

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Ida K. on

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jonathan T. on

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The truck was awful.

Quy D. on

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Don’t like the mobile pick up and drop off

Salah B. on

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Nice lady at the rental location nice communication...and good help from thank you lady

Blake H. on

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Joshua R. on

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The lady that works there is a 83 year old woman and is the most wonderful person.. customer service was excellent and she knew exactly what she was doing..Hire more people her age who actually know what manners and customer service really are..Thank you

candra H. on

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There was no interaction with an individual. I just dropped off the truck and left key in drop box.

PAUL D. on

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Melanie M. on

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Chuck K. on

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I was charged the $14 Safe move fee; even though I declined it on my reservation and told the lady I did not want it also.

CEDRIC M. on

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Roger C. on

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Angela S. on

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Kathy H. on

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She was an older lady but very sweet and got us taken care of!!

Arthur O. on

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Very friendly and efficient.

Stanley K. on

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Everything was so smooth and easy I don't know what else you could improve.

Cheryl M. on

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Everything was perfect.

sheryl F. on

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Prompt, polite and curtious staff. Would recommend renting at this site.

FREDERICK Z. on

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AZIZAH M. on

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Fern was so sweet throughout my whole interaction. I really appreciated her understanding.

LYNDA T. on

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Mrs. Fern was very helpful and very friendly. If I need anything else I will diffentlygo back to see her.

Teresa S. on

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Make easier the process to self check in and out to avoid taking so long to go through it and miss the original reservation. I was in the dark in an unsafe area waiting 26 minutes in my phone to get a Uhaul representative to make another reservation and re- start the insane self process again. To return the vehicle was even more stressful. Had to repeat the process 3 times, taking pictures in the dark, line dropping to finally after 45 minutes get an approval and charging 1 day more because was passed 25 minutes of the supposed time to return!!!??? Ridiculous and insulting process.

Emily S. on

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Provide better customer service. Pricing online was deceptive.

Kenneth C. on

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Cp E. on

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Tracey Y. on

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Very friendly and helpful!

Nancy B. on

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Nicholas M. on

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Nathan G. on

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Not sure it's really necessary, but the location we rented from appeared to have only one truck, and the next person to use it was booked within fifteen minutes if our dropoff time. That's a pretty tight margin.

Andrew D. on

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Kenneth S. on

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Irving J. on

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Really Nothing, the Lady who I dealt with was very helpful, attentive and polite not to mention, great customer service skills. I was very Satisfied.

VANRUSSEL L. on

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ADRIANA M. on

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rEBECCA J. on

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My experience was excellent. I have no suggestions for improvement.

BILLY I. on

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gaylen W. on

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Charged me an extra day when it was at most 5 minutes.

RAYMOND S. on

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Larry M. on

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Abhilash K. on

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Very poor handling of customers. I was given extra hours without even asking and later charged for just a few minutes delay saying that they already gave me the extra hours . The initial miles were wrong but they charged me for the wrong miles even after correcting them at the time I rented. Very awful experience !!!

deborah Y. on

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our original reservation was not at this location---we were reserved a truck for 11 am at roll and go on park bl. we arrived at that location and it was closed, and we had to wait until 1pm to get a truck at another location. I expect a $50 refund for my inconvenience

SUE V. on

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SHATANI E. on

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nothing great job :-)

FRED G. on

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Janeen T. on

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After going to 3 Uhauls to get a truck (which Uhaul is crediting me for my time, I haven't received it yet but I will possibly tomorrow) the final location was awesome. The lady was great, the truck was very fuel efficient. It it weren't for the two mix ups in the beginning of the day, I would have to say that my experience with Uhaul was very good.

Michael S. on

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way too many additional charges that i was not informed of until i actually was at the location and then told about it at the time of payment on the rental! very very high pricing!

Kayla C. on

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Doreen B. on

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Sarah J. on

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The truck was horrible. It had lights on, on the dash, for oil and brakes. And the trailer portion of the truck was literally torqued sideways which made the truck very difficult to drive. Over all out was a horrible experience and made moving that much harder.

Lee Ann M. on

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Troy H. on

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The lady made me fold the furniture pads/blankets . She was rude and yelled at me and as the Uhaul Rep over the phone. She refuse to return my deposit and didnt processed my return until I left.

Wendy L. on

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Extremely helpful and friendly staff !! Nancy and Fern both!!!

Ruth E. on

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micheal B. on

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Every U-Haul Experience I've had has been superlative, keep on keeping on.

micheal B. on

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From the time I picked up the phone the experience with U-Haul was Johnny on the Spot. This is not the first time with U-Haul nor will it be my last, keep up the good work.

ROBERT J. on

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Maybe clean the windshield

rick R. on

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althea T. on

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Ismet H. on

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CHRISTOPHER V. on

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Sweetest staff member I've experienced while moving. 10/10. Would recommend to other movers.

Michael C. on

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Janet M. on

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leslie B. on

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TERESA T. on

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Mark M. on

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TED H. on

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JAIME A. on

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LOUISE H. on

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dean D. on

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Very friendly lady high standard customer service

CHRISTOPHER D. on

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I did the pre authorization on line for a quick pick up and it was much longer than anticipated for pickup. There were errors on the contract which the lady could not change and my information wasn't saved in the system she had to reenter id card address. She had to call someone on the phone as the system wouldn't remove extra items I did not order or need

SAIFUDDIN S. on

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You guys were fabulous. Thanks for the driving tips.

DIANNA M. on

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Crystal L. on

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Wow, really GREAT service at this location!!! And, just what I needed during a stressful move. The staff is friendly and knowledgeable (love Nancy and Fern). It’s refreshing to know that was taken care of during such a hectic time. Thank you again for the really superb service!!!

EDWIN C. on

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The only thing about this location Debbie try to call both numbers to tell us we where going to get charged. We where simply to sleepy to hear the phone.

CHERRAH N. on

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Tina F. on

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Maybe add more trucks, as there was only one

Josh C. on

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Coleen D. on

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I have been there many times. enjoy this place