Customer Reviews for Rent A Closet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rent A Closet

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David T.
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Customer did not leave a comment.

Goddess M.
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Dewayne B.
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The lady was real nice

Brandon B.
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Customer did not leave a comment.

William P.
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The representative at this location went beyond anything I have experienced in any business that I dealt with. The lady made every effort to help me including calling other uhaul companies in area since at the time there was no truck available. While sitting in the parking lot she had a cancellation and caught us before we left the parking lot. She was just a super individual that needs recognition.

SHARON A.
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Nothing

David S.
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Customer did not leave a comment.

Craig V.
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Bruce C.
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Great customer service very helpful

Stanley M.
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Customer did not leave a comment.

Jennifer S.
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When someone declines the insurance, make sure they're not paying for it anyway. Also, when checking in via mobile app, maybe give customers a grace period before you expire their order. Other than that was a lovely experience. 😃

Lottie M.
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Customer did not leave a comment.

David H.
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The truck interior smelled and the windshield wipers were terrible.

FATIMAH N.
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Ms. Linda was amazing!!! She was patience, kind, understanding, and most of all amazing. Ms. Linda deserves a raise!!!! Keep up the god work we look forward to doing business with you in the future.

LaQuisha W.
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Customer did not leave a comment.

DAVID H.
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Lorraine B.
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I rented a small truck to move out of state. Unexpectently I was hospitalized for several days. So needless to say I did not use the truck. U Haul was very understanding and I received a refund. I was charged as a local rental only.

Melissa C.
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It was a really bad area an felt like my car had been messed with overnight when leaving it at location.

JEFFERY M.
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Lee T.
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maribel C.
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Michael L.
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Leslie G.
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Ismet H.
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Lora S.
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Ms. Fern has been a pleasure to work with. She is the reason we keep renting from Rent a Closet.

Deven B.
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Sophal L.
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Diann C.
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Great overall experience. The next time I need a van or truck I will use this location again.

Richard H.
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Customer did not leave a comment.

MARIE W.
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Service was great

Natale G.
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The experience was good but I am a little disappointed that I was not explained the price difference in the insurance price coverage. The extra costs was doubled, and the extra was only to cover damages to the roof of the truck. The rest was the same !!!

Carl V.
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BRUCE N.
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Luis R.
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Beth C.
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This was our drop off location. My husband parked it alongside another uhaul and the old white lady was extremely rude and yelling and him about the drop off location being a privately owned business, to take the Uhaul back to where we picked it up, and walked away with an attitude as my husband was still speaking to het. Highly unprofessional and rude as hell. If this location refuses to be a drop off location for any size truck, they should not be a part of your establishment. WE WILL NEVER RECOMMEND THIS PLACE TO ANYONE.

JESSINIA V.
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Customer did not leave a comment.

frank B.
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Your website and computer check in is not user friendly for the renter or the employees. The two ladies at the facility were great.

Ashley P.
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Customer did not leave a comment.

Robert M.
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polly E.
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Kevin H.
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Fern was an outstanding agent and represented U-Haul very well! She was very pleasant to work with as well as helpful with suggestion relative to how we were planning to use the rented vehicle. I will definitely look forward to using this location again.

Lawrence G.
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Dan H.
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Patrick L.
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Everything was great!

M K B.
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Truck doors not closing properly. Air coming thru door noisy.

Amanda G.
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Sharion N.
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tina S.
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caroline B.
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We arrived in the dark and there was no lighting on the building that I could observe. At least not enough for me to see the little U-Haul sign on the door or the dropbox. I had to bring the keys all the way back almost half an hour from my house the next day

Erin S.
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I can't think of anything to improve. We had an absolutely fantastic customer service experience.

Jessica V.
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The Sweet little lady Fern is one of the most personable receptionists I ever had the pleasure to deal with at a U-Haul Rental. I thank her for being so polite and making it a comfortable experience. She is a keeper.. Thanks Rent a closet U-Haul! Thanks Fern. --Jess V

Joshua I.
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Customer did not leave a comment.

Michael S.
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The uhaul rep told me he was adding driver and changed reservation to the driver and completely lied to me, he held me up almost an hour changing the reservation. He did not give me any information about mileage and he was lazy. He ask me to put dolly in uhaul truck. I advised him to place in truck. When I dropped truck off in Bradenton I was there over an hour was told by manager Kelly he couldn't find my reservation and advise me to call uhaul about what had been done. I was also told I owed $12.33 for going over 39 miles which was never explained to me. The uhaul rep changed the drop off location from the Cortez location to 3602 14th street west. I was disappointed and very displeased with this rent a closet office.

Deborah H.
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Very sweet and friendly service. I don't think you could improve any service

Jamal M.
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Free candy kane s!

SHEILA S.
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Customer did not leave a comment.

Ida K.
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jonathan T.
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The truck was awful.

Quy D.
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Don't like the mobile pick up and drop off

Salah B.
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Nice lady at the rental location nice communication...and good help from thank you lady

Blake H.
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Customer did not leave a comment.

Joshua R.
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The lady that works there is a 83 year old woman and is the most wonderful person.. customer service was excellent and she knew exactly what she was doing..Hire more people her age who actually know what manners and customer service really are..Thank you

candra H.
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There was no interaction with an individual. I just dropped off the truck and left key in drop box.

PAUL D.
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Customer did not leave a comment.

Melanie M.
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Chuck K.
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I was charged the $14 Safe move fee; even though I declined it on my reservation and told the lady I did not want it also.

CEDRIC M.
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Roger C.
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Angela S.
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Kathy H.
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She was an older lady but very sweet and got us taken care of!!

Arthur O.
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Very friendly and efficient.

Stanley K.
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Everything was so smooth and easy I don't know what else you could improve.

Cheryl M.
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Everything was perfect.

sheryl F.
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Prompt, polite and curtious staff. Would recommend renting at this site.

FREDERICK Z.
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Customer did not leave a comment.

AZIZAH M.
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Fern was so sweet throughout my whole interaction. I really appreciated her understanding.

LYNDA T.
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Mrs. Fern was very helpful and very friendly. If I need anything else I will diffentlygo back to see her.

Teresa S.
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Make easier the process to self check in and out to avoid taking so long to go through it and miss the original reservation. I was in the dark in an unsafe area waiting 26 minutes in my phone to get a Uhaul representative to make another reservation and re- start the insane self process again. To return the vehicle was even more stressful. Had to repeat the process 3 times, taking pictures in the dark, line dropping to finally after 45 minutes get an approval and charging 1 day more because was passed 25 minutes of the supposed time to return!!!??? Ridiculous and insulting process.

Emily S.
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Provide better customer service. Pricing online was deceptive.

Kenneth C.
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Customer did not leave a comment.

Cp E.
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Tracey Y.
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Very friendly and helpful!

Nancy B.
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Customer did not leave a comment.

Nicholas M.
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Customer did not leave a comment.

Nathan G.
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Not sure it's really necessary, but the location we rented from appeared to have only one truck, and the next person to use it was booked within fifteen minutes if our dropoff time. That's a pretty tight margin.

Andrew D.
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Customer did not leave a comment.

Kenneth S.
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Customer did not leave a comment.

Irving J.
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Really Nothing, the Lady who I dealt with was very helpful, attentive and polite not to mention, great customer service skills. I was very Satisfied.

VANRUSSEL L.
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Customer did not leave a comment.

ADRIANA M.
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Customer did not leave a comment.

rEBECCA J.
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My experience was excellent. I have no suggestions for improvement.

BILLY I.
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Customer did not leave a comment.

gaylen W.
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Charged me an extra day when it was at most 5 minutes.

RAYMOND S.
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Customer did not leave a comment.

Larry M.
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Customer did not leave a comment.

Abhilash K.
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Very poor handling of customers. I was given extra hours without even asking and later charged for just a few minutes delay saying that they already gave me the extra hours . The initial miles were wrong but they charged me for the wrong miles even after correcting them at the time I rented. Very awful experience !!!

deborah Y.
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our original reservation was not at this location---we were reserved a truck for 11 am at roll and go on park bl. we arrived at that location and it was closed, and we had to wait until 1pm to get a truck at another location. I expect a $50 refund for my inconvenience

SUE V.
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Customer did not leave a comment.

SHATANI E.
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nothing great job :-)

FRED G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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