Customer Reviews for Rent Panda Hawaii
(U-Haul Neighborhood Dealer)

Rating:

4.0

This location is very nice and Eric-person who took care of me was very helpful... I did not find out this location if the one I reserved first located at Nimitz/Puuhale which I was really not happy when I picked up the cargo van on time was not moving and was not maintain well as there was no gasoline. The clerk overthere called her manager to bring gas but he was stuck in Ewa Beach and couldn't bring the gas on time and can only bring it by mid-afternoon. OMG I exclaimed as it will be delaying the task I have to finish, the clerk referred me to this location-Rent Panda Hawaii which was also they have available unit to rent at that time and it was very closed from this location where I have supposed to rent.

Rating:

3.0

My comments that follow have nothing to do with the Rent Panda location, but my original reservation. I reserved a 8’ pickup truck on the U haul app on September 10, 2026, for the 720 Iwilei location #84781954 (that was confirmed for pick up and drop off Saturday 9/19/26.) On 9/18/26 Friday at 6:52 pm I received a phone message the equipment has become unavailable and to call. That’s way too late. I had to arrange a crew to help load the truck ahead of time that I had to cancel and rearrange. This isn’t acceptable. Especially with a 9 day lead time.

Rating:

5.0

Actually... thank you so much Rent Panda Hawaii for getting the transferred rent to you from Ohana Self Storage Puuhale pick up... everything was already set up there but when I want to drive out from their lot, the van doesn't move, there was no gasoline... my scheduled to accomplished that day 9/18 was so delayed, end up I did not completed all I have to do.

Rating:

3.0

Returning the vehicle was confusing. No marked or dedicated areas to return the truck. Just had to find a spot to park down the road and walk back to turn in the keys.

Rating:

5.0

Service was amazing!

Rating:

3.0

I took pics of the fuel an mileage on pickup of van Then took pics on drop off i filled it higher than I pick it up an they still charge me $11 for fuel hopefully they can resolve this Van had dirt an grass in it had clean out before delivery Try to do link with pics of the van before leaving couldn't find link but kept pics The guy was nice an that i appreciated

Rating:

5.0

This is one of the best Uhaul experiences I've ever had!

Rating:

5.0

Amazing service!

Rating:

5.0

Thank you for you guys help you guys had awesome customer service

Rating:

1.0

I been being charge 135$ every 2 days sense using the rental it was only supposed to be 25$. And I used it for 6 hours returned it and now it keeps charging me. I called customer service but they just bounce me from phone call to phone call until I get sent to someone who doesn’t pick up the phone. I’m going to be disputing this charges

Rating:

1.0

They forgot to close my contract, ended up charging my credit card to 2 extra day... no worries we will reimburse your credit card but it will take about 7 day to see the refund !!!

Rating:

5.0

Great customer service, much mahalos

Rating:

5.0

Was easy and the site owner was very helpful and friendly!

Rating:

4.0

The app was extremely frustrating to use even with its excellent design, the implementation was poor for me at the time of use. It let me reserve a 20 footer while it was unavailable, luckily your representative was there later than his usual time and with some difficulty was able to switch it to a 10 footer. While returning the truck the app wouldn't accept all the pictures showing it's condition after many retakes and not letting me proceed, after going back and forth through the app it kicked me out not being able to get back to my last position in the app . The app put the current reservation into the past reservation leaving me with no closure on the return process. Luckily your rep was there at 10pm to give the keys to. This was definitely not a good self-service operation, but I'm thankful you offered it but without your rep at site it wouldn't work.

Rating:

5.0

Fantastic customer service