Customer Reviews for Republic Self Storage
(U-Haul Neighborhood Dealer)

387 reviews

17441 US Hwy 69 S   Tyler, TX 75703

(903) 871-1412

Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(903) 871-1412

17441 US Hwy 69 S
Tyler, TX 75703

Services at this Location:

Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 8 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Excellent customer service.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Cordell P. 
Rating:
5.0

Customer did not leave a comment.

QUINCEY M. 
Rating:
5.0

Wonderfully and hospitable experience. The employee Edgar Cedeno was fantastic. Five star rating for sure!

SHANE J. 
Rating:
4.0

Good experience at the pick up location. Employee knew what he was doing. Very professional.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very helpful, hooked everything up and got me on the road quickly. Very friendly.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

I had a difficult time returning my rental, the browser couldn't find my location. Then your live chat told me to download the app, Which wouldn't let my upload a picture for some reason.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Edgar is very nice and helpful

WILLIAM H. 
Rating:
5.0

No persons aided in this drop. I did it all online.

Eric D. 
Rating:
4.0

The young man that rented the trailer to us did a very good job. Only comments I would have is that the door to the trailer needs to be greased to allowed it to open easier and where the trailers were parked after the rain the night before was a muddy mess. Good rental.

RONALD H. 
Rating:
4.0

Rain shine or mud, Edgar took care of business. My 3rd time to use this location.

JAMES M. 
Rating:
5.0

Very efficient, courteous.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
4.0

It would be great if they could pave or put gravel on the area where the trailer pick-up and drop off area is. It was pretty muddy from recent rains. The employee at this location was excellent.

Jonathan M. 
Rating:
4.0

Its Veteran owned, Major plus,....excellent service!

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Jamie L. 
Rating:
5.0

Truck was clean on the inside but outside was nasty

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
3.0

Customer did not leave a comment.

RAMON G. 
Rating:
5.0

Perfect customer service. No problems. Ok thanks.

NICHOLAS E. 
Rating:
5.0

Adrian was huge help and very professional. This is the second time I have rented from this location and they are the best.

BRADY S. 
Rating:
5.0

This place is top notch! Staff are very courteous, knowledgeable and friendly.

WALTER R. 
Rating:
5.0

The customer service was great! Everyone was very helpful and super polite. I will be renting from This location next time.

BRADY S. 
Rating:
5.0

Customer did not leave a comment.

MARGARET B. 
Rating:
5.0

Mr. Boricua is great guy's stronger recommend this Place to everybody,, excellent customer services

ISABEL C. 
Rating:
1.0

Closed for business the day after Thanksgiving, no advance notice no phone message advising on voicemail system, show up late the next day and proceed to make sure I know that I was supposed to fold pads on return and mention I could have dropped it closer to the similar trailers. The fact nobody was even there then whining about the location of the drop in the lot kind of ticked me off. On top of not being able to make it to work on time.

Daniel R. 
Rating:
5.0

Adrian did a great job checking the equipment, hooking it up and testing it. He was very friendly and courteous as well.

JEFFREY C. 
Rating:
5.0

Very accommodating and helpful. He walked me through every step. Friendly and polite plus professional.

James P. 
Rating:
5.0

Thanks.

DONALD H. 
Rating:
5.0

Nothing. This is the fifth time I have rented a trailer from Republic Self Storage. Your representatives there--Edgar and Adrian-are both SUPERB. I intentionally drove to this location (versus one two miles from my house) because this dealer ALWAYS has a good selection of equipment and the folks there know their stuff!!

ANDREW J. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Lana L. 
Rating:
5.0

Edgar is awesome. I give him 10 stars. Friendly and great customer service. He's gone above and beyond and helped me out numerous times. Definitely recommend!

Lesley F. 
Rating:
3.0

I did everything to checkin online and be able to get the truck using uhaul self checkout which says it would save me time. after tried to check in the website decided that I needed additional verification, I was at the pickup location already and was not willing to go back for another id. I had to wait for the clerk to come in log in and do all the paperwork. the website said that it would be faster if done online, I was scheduled to pickup the trailer at 8:00 am finally got out at 9:00 the clerk tried to help as he was completing my paperwork and addressing two phone calls, the other person was outside complaining about the trash somebody left the night before. The truck was not ready either for me to pickup using the self checkin as I requested blankets., I was expecting somebody would have loaded them on the truck the night before for a true self checkout. is that not how it works?

Erick G. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

The gentleman that helped us was wonderful. As he says...always get the $14.99 insurance! It's not for you? It for the other drivers haha!

Sara K. 
Rating:
5.0

Customer did not leave a comment.

simon T. 
Rating:
5.0

No improvements needed from this location. They operate perfectly, thank you.

Anthony D. 
Rating:
5.0

Very good service and friendly owners.

Robert A. 
Rating:
5.0

The gentleman in the office was super helpful and friendly.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Georgina R. 
Rating:
1.0

Be honest about where the gas notch is and stop charging people extra money. Stealing peoples hard working money.

Carl C. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Attendant was very knowledgeable and efficient.

Stephen S. 
Rating:
4.0

I wasn't happy with the mileage allowed which was 153 miles. I was 12 miles over. I only went to my unload destination then back to drop off center. Not sure how this is calculated but should allow a little more mileage.

Mark Warner T. 
Rating:
5.0

The attendant was nice and pleasant. Great person to deal with

Michael S. 
Rating:
5.0

Everything was great.

rhonda J. 
Rating:
5.0

The nice man who handled giving me the rental truck is a very kind down to earth veteran. Super nice guy. Would rent from again certainly! :) Thank you! :))

John B. 
Rating:
5.0

Everything was great, the owner was friendly and made the process easy.

Marcus S. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

kinlie A. 
Rating:
5.0

Nice large drop off location

arthur C. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

The owner was exceptionally professional— very kind and pleasant— He made my u haul need very easy— I will absolutely use him again if needed!!

Vicki S. 
Rating:
5.0

Check the tires. Had to replace 2 on the trip

austin E. 
Rating:
5.0

The uhaul website( directions button) sent me to the wrong place. About 12 miles down the road. Also the online sign in process took 45 minutes. Which was 45 minutes of moving time that I missed out on... I didn't know I needed 2 different contacts. The terms that I read said I needed one. And the contact verification should be completed before I actually pick up the uhaul. Also uhual rentals should include some free miles. Not alot but like 20. 40 of the miles I used were just getting from and to the uhual location.

Kellie G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

GARRY O. 
Rating:
5.0

Great experience. Will rent from this location every time we need a trailer. Service is incredible

Drew E. 
Rating:
5.0

Customer did not leave a comment.

Fred P. 
Rating:
3.0

NA

DAVID S. 
Rating:
5.0

Great staff. Got me on my way quickly. I highly recommend this U-Haul dealer.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

Lesley F. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
5.0

Great service. No complaints. Thank you.

John S. 
Rating:
5.0

These guys are excellent and very efficient!!

Bryan M. 
Rating:
5.0

Location was able to help me out when original location did not have the trailer i reserved

GUY ALEXANDER D. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Edgar was great!

Micheal H. 
Rating:
5.0

Edgar was the friendliest man ever! He prides himself on getting you in and out quickly. I was taken care of perfectly and no recommendations for improvement needed!

Mary M. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

This is a very well run business. I will definitely use this business again and will recommend to other people. The only thing I can recommend to improve would be to have another employee for rentals , it was pretty busy while I was there and only one employee doing rentals.

MICHAEL DON P. 
Rating:
5.0

I have used this Uhaul facility three times and remain impressed. Edgar is friendly and professional. All of his equipment is pristine. The is by far the best Uhual service I have ever used!

Nicole Esterlene T. 
Rating:
5.0

This was probably the best U haul rental experience I've had!

Brian F. 
Rating:
5.0

Great customer service - could not ask for better.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Easiest pickup/dropoff. Customer service was excellent. Edgar was very professional and friendly.

Mahra S. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

You got the best costumer services Mr. Boricua ??????

Isabel C. 
Rating:
5.0

they were very helpful and professional

JERRY M. 
Rating:
5.0

Edgar was very helpful and professional

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

JALISSA ELAINE R. 
Rating:
5.0

Customer did not leave a comment.

Cara A. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY H P. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
3.0

The credit card machine wasn't working and took over 30 minutes to check out the truck. I rented it for 26 hours and was charged for 2 days, which is not right. I would like a representative form UHaul to contact me. 210-218-0988. Thank you.

Kelci S. 
Rating:
5.0

Excellent Self-Service. Equipment was successfully used and was great for my moving needs.

ADRIAN MANUEL A. 
Rating:
5.0

Location equipment and staff were great. Uhaul apparently had a computer crash on my reservation day that degraded into a four hour delay in getting the trailer I reserved and kept me from honoring commitments I had. I will not use uhaul again

robert K. 
Rating:
5.0

Customer did not leave a comment.

Collin B. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Edgar was absolutely the best to rent a trailer from for a day. Easiest pickup/dropoff. Trump 2020 Make America Great Again Nancy Pelosi sucks

Michael S. 
Rating:
5.0

I rented a trailer a few days ago and I recieved the best service. I will use this location for all my future needs. The man in the office was friendly and very helpful.

Shyla F. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
No reviews have been submitted for this location.

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